AmeriGas Propane

Dan Y 

on BBB

2 years ago

I would give 0 if I can for this company. Not a reliable company for the propane service, go for someone else if you have other options. Our restaurant out of gas in the middle of the rush hours and called the AmeriGas for emergency delivery and was told will be within an hour or the latest by the end of day.Guess what! next day I called in I was told my restaurant IS NOT On list for propane delivery and they need to send in a new request for the order. I spent more than 1 hours on the phone yesterday to request an emergency... read more

Henry B 

on BBB

2 years ago

I am a former customer of Amerigas and want to warn future customers about the integrity of this company. I closed my account and was awaiting pickup of the rented propane tank. After a month without pickup, I called to check on the status and asked if I could purchase the tank instead. I was quoted a price and the company cancelled the pick up and was processing a contract to allow me to buy the tank. After a 3 week wait, I called back to check on the contract and to pay for the tank and was informed that the district manag... read more

Hope L. 

on BBB

2 years ago

Good morning. We are writing because we have been battling since Friday evening with Amerigas . The tech came out and unlocked our tank and when he went to get his pressure gauge it was broken. He then called someone to come out and check our tank and he told us the person would be here in a few hours. No one came and we called back on Friday and was told by a lady that someone would be out sat morning. Again no one came. We called this Monday morning and also did a chat over the Amerigas website and were unsuccessful to get... read more

Lisa T 

on BBB

2 years ago

I live next door to someone who has an AmeriGas propane tank which is dated back in the 1970's which is the biggest eye sore to man. The tank leans to one side and the paint is literally pealing off. To top it off the tank is also half on my property. I have called the owners of the tank who have told me that they have contacted AmeriGas but nothing get done. They were told it was going to be painted(which I guess would be better than nothing) but also have been told the tank will be replaced by a new one which hopefully wou... read more

Avery G 

on BBB

2 years ago

If you want to be stuck without gas for no reason on thanksgiving go ahead and choose them. I have never experienced a worse company in my life. Six months later and they just picked up the tank we HAVENT BEEN USING FOR SIX MONTHS. And they wouldn’t give us our $1300.00 credit back until they picked it up, six months later. The only reason this was resolved was because we posted on here and finally someone responded, a week ago. They told us our tank was in a dangerous spot after it was there for over 10 years. They didn’t s... read more

Coleen B. 

on BBB

2 years ago

I paid $119.00 for Amerilock enrollment fee on 6-22-21 .This fee guaranteed the price per gallon of my propane to be $3.25 a gallon until 5-31-22. My propane was delivered on 5-2-22. The bill was $414.45. The price per gallon was $4.80. I phoned America's gas and asked them why they charged $4.80 a gallon. They looked up my account and confirmed my amerilock payment. They confirmed that the bill was incorrect and stated that they will mail a new bill. I asked them if I had not noticed this discrepancy and mailed the full amo... read more

Eric M 

on BBB

2 years ago

They are horrible and that is why we switched companies. Over priced and poor costumer service. 

Todd F 

on BBB

2 years ago

Worse company ever! As others have stated on this site, they are pure out liars! I've had two incidence where the failed to deliver my gas and when I called, they said someone would be out same day and promised a call back within 20 minutes. Never heard anything from them. Had to wait multiple more days to get gas. They were great when it was Heritage Propane (local company), but once Amerigas bought them out, they are horrible. Their call center is outsourced (appears to be offshore) and they simply tell you what you want t... read more

Joe E 

on BBB

2 years ago

Purchased a house in 2017 and took over the lease on an Amerigas tank. We stayed on a call basis meaning we would call when needing propane. Paid for propane up front before delivery. Sold the home in February of 2022. Paid for tank lease in 2021. New owners took over tank lease. Had $200+ dollars in credit on the books when tank lease was transfered. Got a call to collect a bill of $247.00. We have had the worst customer service and 10+ wrong billings from this company over the past 5 years. One of the worst companies I hav... read more