AmeriGas Propane

Robyn C. 

on BBB

3 years ago

This company has gone to h_ll since it was bought out by UGI. I asked to buy the tank we rent from them, about a year ago and was told "someone will call you." I put that in quotes because I have now heard it so many times. By Nov., after they closed all the local offices, never got back to me about the tank and reneged on the contract price of our propane, I decided to switch providers. I've now been asking for 4 months for them to remove their tank. In repeated calls they tell me that there was no service order from Novemb... read more

Elena L 

on BBB

3 years ago

One of the worst companies around don't do business with them. I am on an automatic delivery but obviously Ido not get that service. Their website supposedly shows how much your shiuld have tin your tank is not even accurate. My husband had a drive from another state Because our propane heater died. The fancy website ndicated a 143 gallons which In essence I had 0. They raised the price but don't give you the service. Stay away from Americagas 

Andrew D. 

on BBB

3 years ago

I have done business with Amerigas since 2005. On march 3, 2022 I placed an order for 63 gallons of propane and paid them $313.00. I was scheduled for a delivery 3-4-22 thru 3-10-22. I called and asked if they could tell me what day it would be delivered – they said 3-8-22. They did not show up. I called again and they said it would be delivered 3-10-22. They did not show up. I called again and they said it would be delivered 3-12-22. They did not show up. I called again cancelled the order. They do not have any regard for t... read more

Jessica C. 

on BBB

3 years ago

I will give 0 stars to Amerigas. They have the worst customer service. We ran out of gas in January called and had a delivery done. 1/28 they delivers 250 gallons 3/4 we were out again, ordered another 100 gallons then had them come out and inspect the tank. It was found the valve was leaking so they set a temporary tank. 100 gallons that was ordered on 3/4 has still not been delivered. Was to be delivered between 3/5-3/11. I spoke with a supervisor on 3/10 about compensation. Told them I expected to be reimbursed for the 25... read more

Kerria D 

on BBB

3 years ago

I was treating as animal in the streets about an order that & service I paid for! The delivery guy never called when showing up to my residence. i was treating so wrong for the entire staff. My order was canceled due to poor communications skills from non speaking drivers that got frustrating bc I can’t understand a word he way saying. stage 4 breast cancer & the dtress of going through tgis for over a month now has taking a toll on my body! 

Erica Q 

on BBB

3 years ago

I’ve dealt with everything online since the switch. I was not aware of how much whatever change was made would impact my experience with this company, but it has. I called customer service 4 times, lied to each time about what I could do- and even told that I need to fill my tank earlier (there’s a 200 gallon minimum purchase and I’ve always filled my tank at the same time of year). No resolution or effort to help me was made- 4 times! I was told each time that the person before me didn’t leave any notes and that “Annie” or ... read more

Rebecca R 

on BBB

3 years ago

I have been out of propane for a week with kids, no heat, no hot water no cooking. When I called for propane they gave me a time frame of 3/3/22 to 3/9/22 I ran out on the 7th, the gentleman from the call center in Ohio said that it was my fault for calling when the propane was to low. they said it would come on the 8th, nothing I called on the 9th, they said they couldn't see where I even ordered propane, as I am looking at the computer screen at my account and where it says I ordered. they expedited it and said I would get... read more

Jennafer W 

on BBB

3 years ago

This was our first year with Amerigas and we paid extra for automatic delivery. Yes, our house is not the most efficient. But we ran out of gas completely THREE TIMES. We live in Vermont, freezing cold Vermont. One night it was 25 degrees outside and we went through the night with no heat! And when we did run out of gas (every time) they gave us a $25 discount to apologize. It takes way more than that to get it up to a comfortable temperature! We will not be using them next winter, very unimpressed. Please read these reviews... read more

Judith J 

on BBB

3 years ago

I would also give them zero stars if possible. We had been with the previous supplier that was bought out by Amerigas with no problems. Needed to close account due to sale of our home. Found out no physical offices anymore and no local presence. All close out instructions for us and new buyers over the phone. Was told they would read meter, refund us at last purchase price and charge new owner at going rate and that new owner needed to set up account ASAP. I was given a service reference # for that. Then a separate service r... read more