America's Best Contacts & Eyeglasses

TERETHIA M 

on BBB

2 years ago

They are false advertising about you get 2pair for $79 but when you get there they are $79for each pair. i bought 2 pair of glasses but when I got them they did not fit my face right so I had to buy another pair because the other were distorted because of the way they fit my face. I am out $462 dollar please do not shop with them 

Wilma T 

on BBB

2 years ago

Paid ****** out of pocket for 2 pairs . One pair was a no line bifocal and the second was a pair of sunglasses. When I went to pick them up the glasses I received 2 pairs of glasses where are the sunglasses I ordered. The receptionist response was that her co worker messed up again. Offered to send them back out and have them polarized for an additional *****. The frames I choose for the sunglasses I would never wear as regular glasses. So Im stuck with a pair of glasses I hate. Will never return to Americas best again. So e... read more

Ci J 

on BBB

2 years ago

First off, changed the price when I got there. Lady wasnt clear over the phone. Then said I had to join the club because I received a contact and glasses exam in order to save money. Price with joining club 200 to get my glasses. Price without joining club was still 200 to get my glasses. Exam was supposed to be free on a special. After seeing the Dr, he puts me in contacts that I told him do not agree with my eyes or allergies. But they want me to try them again. So they force these contacts on me. After 15 years in contact... read more

Felix I 

on BBB

2 years ago

GIVE ME MY MONEY BACK!!!! I went in for glasses late December. When called to pick up, I noticed they had used the floor sample. Complained and was told they would call me back when issue had been resolved with the lab. Went back in a month later and nobody knew where my glasses were. Asked for a refund and they said yes and that I would get a check in the mail **** days. One month later no check yet, I went back to the store and they called store support and they dont see any check request or that it has been processed. No ... read more

Leslie G 

on BBB

2 years ago

I got glasses and sunglasses less than a year ago. I had the scratch proof coating and the smug proof coating put on and the auto tint for the regular pair. These are so scratched and foggy I have to wear sunglasses at night because I can't see too good to drive with regular glasses. People are great but quality of product not too good in my experience. But when it comes to my eyes I shouldn't go cheap. My fault totally 

Louis E 

on BBB

2 years ago

******* at the ******* location is a gem! She made my experience the best I have ever had in the 40+ years of visiting the eye doctor. She was patient when picking my frame, and when I had problems with my lenses, she helped get it straightened out. It turned out that I couldn't wear a certain type of lens and she made sure the doctor and lab took care of me. Thanks ******* for your expertise, knowledge, patience, and caring. She is the best!!! 

Lisa H 

on BBB

2 years ago

Having problems with my prescription. Went to America's best where I got prescription and glasses could not help me as they have NO ******** don't know when they will have one? Really? Wanted to send me 1 1/2 hrs to the nearest one. Unbelievable why are you even open? Each site should have at least one if not 2 Drs. 

Jennifer V 

on BBB

2 years ago

Superstition springs area AzNot great, even at $390 spent on upgrades customer service was c*** Waited 45 minutes at pick up for adjustment that was never completed. The optometrist walked away mid consult and began an exam for another customer. Paid $100 for transition lenses that are sufficient in valley sun and very slow in adjusting to light change. Other pair was supposed to reduce blue light for computer work but are unusable (prescription is bad). Now Ill have to waste another afternoon sitting in there for hours to b... read more

James W 

on BBB

2 years ago

Following a procedure at Lasik Plus, my wife needed glasses to get her through until the next lasik procedure was scheduled. The plan was to get the frames, then go to 1 hour lens store due to nausea from the poor vision. She found a set of frames she wanted at "America's Best," but none were in stock at that location. The first place I went to, I was told that another one about 10 miles away (*********, **) did have them and they would be waiting for us, so I went there. After about 10 minutes, I flagged down the person beh... read more