America's Best Contacts & Eyeglasses

Jamie W. 

on BBB

2 years ago

I went in for glasses and contact's December 8th of 2022 and received my glasses within a week. The contact's on the other hand, well it is January 10th of 2023 and I still don't have them. I started calling two weeks after they said they would he in. I got the excuse oh its the holidays they should be in soon. I called yesterday because it was over a month and the Lady on the phone told me to let her talk to the manager and see what could be done because it was a month wait already and would call me back in a hour. Never ca... read more

Barbara P. 

on BBB

2 years ago

I dealt with ************* Best store at *******************************************************. Not only are the glasses poor quality but the prescription is off. I had to go back to my old glasses. 

Benjamin B 

on BBB

2 years ago

Had a issue with a stress fracture, not do to a drop. Seemed like maybe the lens was too big for the frame. Had them just under a year. Took the eyeglasses into the ********, ** location on ***********. Was told no problem we'll call you when the lens comes in. Got the call the lens ready. I was expecting a bit of a wait for them to pop out the defective lens and install the new one. Store employee looks up my name and comes back and hands me brand new eyeglasses. Completely new frame and lens! I was in and out in 7 mins. St... read more

David G. 

on BBB

2 years ago

Location: ******************************************************************************************* Dealing with these people has been a nightmare!! After getting an eye exam and ordering glasses, *******, the tech as well as one of the managers, called me and told me that one of the frames that I selected would not work for my prescription, after telling me the day of the exam that they would work. This required a reorder and a delay in getting my new glasses. After getting my glasses and having them for a month, I notice... read more

Deneen C 

on BBB

2 years ago

5 min example. The glasses came in with the trifocal sitting above my husband's line of vision. Went in to have recut and the store was closed for business due to all management quitting. He had to go to a different doctor and was told that the prescription was entirely incorrect. We paid cash for the package of exam/frame/lense but they also charged our insurance making it impossible to get another pair of glasses through insurance. This place is a 100% scam and their eye doctors shouldn't have a license to practice. 

KB 

on BBB

2 years ago

1 star cause 0 isnt possible. I walked into an appointment and got kicked out cause I had an unopened bottle of h2o I was told by 2 managers and a counter person its not there rule ********* and they are not even allowed either I have a medical condition and if I dont eat enough salt and water I am in trouble. The workers didnt care they just kept ignoring me and telling me to get out. Then I went in to the ast mngr and showed her how it is unlawful for an employer to prevent an employee from have a healthy amount of drinkin... read more

Michael P 

on BBB

2 years ago

I had terrible customer service they would not listen to me. They felt they already had the answers to my problem. Therefore, nothing got resolved. My prescription was out of whack and they would not make it right accusing me of waiting too long when I clearly went in during the warranty period and explained to one of their customer representatives that my eyesight was not right on one of my lenses. They basically told me I had to pay for another exam when the lens was not correct from the get-go. I will definitely not go ba... read more

Irini I 

on BBB

2 years ago

I ordered my contact lenses from them- the lenses are custom made. They said they are going to be ready in **** business days-and they were delayed. When I called to ask about the delay, they said the wait would be 4-6 weeks. I said it is only fair to get some of my out of pocket expenses back for the inconvenience, and the manager said she gave me a full refund- and cancelled my order! I was flabbergasted. I was very upset, however I did not want to deal with their horrible service and I asked them if they canceled the insu... read more

Deborah C 

on BBB

2 years ago

Glasses were not usable. Refused to credit back for eye exam even though it was incorrect. Very rude at ******* ******* store. Basically we left with no glasses and an incorrect prescription and they kept our $59.00. Laughed at ** as we left. Beware this store. Manager ***** was very rude and condescending. Store Mgr ****** refused our refund even though exam was wrong. Contacted corporate. No help. We just lost our money.