America's Best Contacts & Eyeglasses

Olivia W 

on BBB

2 years ago

Was charged my normal $35 copay for contact exam and decided against buying contacts there as they are cheaper elsewhere. They said I had to pay an additional $35 for the fitting before they would hand over the prescription. Exam does not equal your prescription at this store 

April N 

on BBB

2 years ago

I had to wait a long time and I had an appointment. The day of pick up they couldnt find my glasses! I was so disappointed . Not being able to see. I dont want to do business with them again. 

Penny H 

on BBB

2 years ago

Went to Americas best on ******************************** ******** ** ***** on Dec. 13 2022. Gave insurance info, paid what was owed. 1-2 weeks later up glasses, everything ok. 3 months later I receive a bill dated 3/26/2023 of *****. Wrote to them telling them I paid in full and was never made aware I may owe more, nor did I sign saying I was told of this, no response. Got another bill dated 4/25/2023, wrote to a different address about the same thing as the first letter, no response. Now today I receive another bill dated ... read more

Michael U 

on BBB

2 years ago

The assistant ***** is the most disrespectful woman I have ever met..if you enjoy racist,condescending and judgmental people..then go there..I have spent hundreds of dollars there,and I won't spend another dime!! 

Brett E 

on BBB

2 years ago

Made sure they accepted my insurance before I made appointment. Pre-checked in on line a week before my appointment giving them my insurance info. Showed up and gave them my insurance card. Had my tests done (don't waste an extra $20 on additional test), went to check out and the girl tells me that are out of my network and wouldn't accept my insurance. Luckily I just needed readers and there cheap on Amazon. Luckily it was only $80, but I shouldn't have had to spend it. Plus the girl went into the bathroom and was coughing ... read more

Rose B 

on BBB

2 years ago

I am writing this review in attempt that others do not make the mistake of going to Americas Best. They need to change their name, its very misleading. I was very pleased with the place I went to for glasses, however, I decided to try Americas Best. It was only 1 block away from the other. I took my mom, dad and myself to Americas Best located in *******, **. Mom and I were scheduled on the same day. Dads appointment was 1 week later. It took about 7 weeks for mine and my dads glasses to come in (nothing special to be done t... read more

Maria D 

on BBB

2 years ago

I had an awful experience. I would give them zero stars. I paid for what I thought was a Three year membership. I called for what I was thinking would be my second year which would be free since I paid for last year's visit. I call to make an appointment. I spoke with **** ( Not sure if this is the correct spelling of her name) shee is located at ************ location. I spoke with **** over the phone to make the appointment and she asked if I had any insurance and when I told her that I did not but I was part of the three y... read more

Ashly L 

on BBB

2 years ago

This has honestly become such a trash company, no matter which location you go to. I used to go here religiously when I lived in ********** because if you dont have insurance, the prices are extremely reasonable. However, the quality of the service here in ******* versus ********** is night and day. *** had appointments canceled by them the same day because the doctor ***** going to be there as if thats some thing that they should not have known beforehand when I took off of work and things for this. On top of that, they app... read more

Morgan U 

on BBB

2 years ago

Well first of all this could have been a very dangerous. The optometrist wrote and gave me the wrong prescription. She was off an complete point. When i saw the numbers i was surprised but thought nothing of it I did get into my vehicle and drive with these glasses on and had to quit since you see anything when I returned to America's Best eyeglasses and I was treated very rudely I just don't think this is very safe and I think something should be done.