America's Best Contacts & Eyeglasses

Andrew C 

on BBB

4 years ago

America's Best Contacts & Eyeglasses In Metro Crossing Shopping Center 0.8 mi · 3701 Metro Dr Suite 400 Not accredited by the better business bureau. Has a D rating. This was obvious by my experience. This was the worst experience I have ever had at such a place. I literally almost called the cops. I was ready to check out and patiently waited for a good 20-30 min. Then went to front desk to see if I could pay for my eye exam so I could leave. The receptionist said I had to wait for two other couples to check out at the o... read more

Shakia T 

on BBB

4 years ago

The staff here has terrible energy! Very upset with service 

Ricardo G 

on BBB

4 years ago

To bad and cant leave no stars. They are horrible. I took my family to purchase glasses including my mom. They pull my benefits but informed us that we only had a $120 allowance. Since my mom had no insurance and liked her glasses I paid about $440 for her pair. My wife and kids decided to go across the street to another company where they gave us a $300 allowance on frame selections. This is where this company sucks they would not release the lock on our insurance benefits and told me I had to wait 24 hrs. Making us unable ... read more

Richard L 

on BBB

4 years ago

Excellent! Dr. Ritu ***** was very professional and thorough during my eye examination recently at the Dewitt, NY location. She referred me for Glaucoma testing, and I felt extremely comfortable with her prognosis and discussion of my treatment options. Nicole also helped me pick out 2 nice eyeglasses at excellent prices. My previous eye exams from Dr. Xiaomin ** over the years have also been spot on. I have been a loyal customer for years! 

David S 

on BBB

4 years ago

I ordered lenses WITHOUT anti-glare coating because these coatings don't hold up to extreme temperatures. However, the lenses that I recieved did have anti-glare coating, which wrinkled during a mountaineering trip. My local store ordered replacement lenses, WITHOUT anti-glare coating. However, the replacement lenses also came with anti-glare coating, and again failed in the mountains. When I visited the store today, the manager confirmed that my lenses have anti-glare coating, and also that they weren't supposed to. However... read more

Bonnie S 

on BBB

4 years ago

My Mother-in-law went to the Pasadena location and the completely messed up the prescription. She wore the glasses for a month just in case it was an adjustment issue. The glasses she bought were not doing what they were supposed to be doing. She went to get a second opinion from another doctor and was given a different prescription and was told that the retinal exam they did at America's Best was in correct as she had some damage on the back of her eyes. We went to confront the America's Best Manager, Erika Serrano, and the... read more

Russell T. 

on BBB

4 years ago

Lenses ordered were assembled in wrong frames after waiting two weeks. I was promised the correction would be put on rush order repair. After waiting another week; with still no product, I contacted customer service. They informed me they have no rush service available. I was lied to!! DO NOT BUY HERE! 

KK F 

on BBB

4 years ago

I had lost my job over 5 years and was in need of new glasses. A friend paid so that i could get new glasses. I was told they'd be ready in 2 weeks. In 2 weeks i went in to pick them up, only to find that they were not correct. They asked me loud enough for everyone in the building to hear, if I was "special needs" patient. I was surprised since it was clearly written on my intake form that I am a diabeticAND mentioned it to the "doctor". She saw me again and decided I needed a prism put in. They'd be ready in 2 weeks. Three... read more

David B 

on BBB

4 years ago

This company was the most unreliable unprofessional experience that I have had in over 20 years. I went in for a simple eye exam to have new glasses made. The optometrist told me that he was going to change something on my glasses by one point that it would make it easier on my eyes. The glasses took 4 week to be made. They told me they would call when the glasses were ready for me to pick up. I never received the call. 5 week later I called they said Oh yes your glasses are here. I went to pick them up and noticed that they... read more