America's Best Contacts & Eyeglasses

Martin R 

on BBB

a year ago

Truly terrible customer service; you are a cash cow to be processed immediately. 

Xi K 

on BBB

a year ago

Constantly disappointed..from the contacts to the frames. Waiting a whole month for a pair of glasses is outrageous. The contacts are never the right size and extremely uncomfortable. They shift constantly, rip easily and I still cannot see with them. The customer service at the location I go to frequently is 50/50. You never know what you will get. They act nice in person but on the phone , not so much. Save yourself the headache ! 

Naomi L 

on BBB

a year ago

We have been going to them for years now my son did his class to put contacts in when we first came over there and they never said anything about it until today after we had already seen the doctor they decided because he couldnt do it in 30 seconds they said he was a new contact wearer blue been wearing them for year now but because they freaked him out telling him if he couldnt do it that to why would not sell ** the contacts with that being said we are never going back over there we simply went to where their doctor went ... read more

Olivia W 

on BBB

a year ago

Was charged my normal $35 copay for contact exam and decided against buying contacts there as they are cheaper elsewhere. They said I had to pay an additional $35 for the fitting before they would hand over the prescription. Exam does not equal your prescription at this store 

April N 

on BBB

a year ago

I had to wait a long time and I had an appointment. The day of pick up they couldnt find my glasses! I was so disappointed . Not being able to see. I dont want to do business with them again. 

Penny H 

on BBB

a year ago

Went to Americas best on ******************************** ******** ** ***** on Dec. 13 2022. Gave insurance info, paid what was owed. 1-2 weeks later up glasses, everything ok. 3 months later I receive a bill dated 3/26/2023 of *****. Wrote to them telling them I paid in full and was never made aware I may owe more, nor did I sign saying I was told of this, no response. Got another bill dated 4/25/2023, wrote to a different address about the same thing as the first letter, no response. Now today I receive another bill dated ... read more

Michael U 

on BBB

a year ago

The assistant ***** is the most disrespectful woman I have ever met..if you enjoy racist,condescending and judgmental people..then go there..I have spent hundreds of dollars there,and I won't spend another dime!! 

Brett E 

on BBB

a year ago

Made sure they accepted my insurance before I made appointment. Pre-checked in on line a week before my appointment giving them my insurance info. Showed up and gave them my insurance card. Had my tests done (don't waste an extra $20 on additional test), went to check out and the girl tells me that are out of my network and wouldn't accept my insurance. Luckily I just needed readers and there cheap on Amazon. Luckily it was only $80, but I shouldn't have had to spend it. Plus the girl went into the bathroom and was coughing ... read more

Rose B 

on BBB

a year ago

I am writing this review in attempt that others do not make the mistake of going to Americas Best. They need to change their name, its very misleading. I was very pleased with the place I went to for glasses, however, I decided to try Americas Best. It was only 1 block away from the other. I took my mom, dad and myself to Americas Best located in *******, **. Mom and I were scheduled on the same day. Dads appointment was 1 week later. It took about 7 weeks for mine and my dads glasses to come in (nothing special to be done t... read more