America's Best Contacts & Eyeglasses

Sandra A 

on BBB

a year ago

This place is awful.. receive the wrong Contacts twice they have people that **** them and theyre not sure what theyre ****ing call to complain to ****. She said that I was incorrect I had my contact packages.. when I had to record t her again because I saved my old and new packages proving that they were incorrect again met with a lot of sassiness and unwilling to accept they were wrong! Would highly suggest finding an eye doctor, who is skilled and the office staff is just a skilled waste of money and time when they say it... read more

Pedro D 

on BBB

a year ago

Horrible quality and no able to resolve the issue. I went to the store at the end of December for an eye exam. At that time I ordered some glasses it took them almost month to deliver. The glasses have been very unclear and never able to clean. The coating looks wavy and hazed. Now its starting to come off. I complained about them the day that I picked them up and on 2 previous visits. When I called again on 09/01 was told that there is no warranty. I called corporate and was told the same. The quality of their product is ho... read more

Luis L 

on BBB

a year ago

August 30, 2023 319 *************, ***********, ** Horrible experience, a waste of time. The staff Not friendly.!***** took the appointment for my son by phone and got a breakdown of prices. We arrived at the appointment, ***** spelled the names wrong, they could not find us. ****'s test tech looked tense and straight-faced, we started to feel uncomfortable. we verify the ********************* told me, she said that is not the price, I asked *****, and It was a very tense situation, ***** was explaining the prices to Tech, a... read more

Chad H 

on BBB

a year ago

This place is terrible, do not go! Run, the staff are so disrespectful and lying to get you in the door. Took advantage of my young son. I called several times to complain, the customer service said, oh well you should have know better! **** poor place of business 

Ninfa b 

on BBB

a year ago

Paid $175 for them to send wrong contacts to me. Super unprofessional. 

Sandi C 

on BBB

a year ago

Hope fully ******* can do better!! Rude front desk staff, glasses adventure began in June and glasses that were right color and the right RX arrived at end of August. Bad eye exam, glasses arriving in the wrong color..... it was a nightmare. Avoid this place like the plague. Dr is not professional and eye exam was less that expected. 

Keisha R 

on BBB

a year ago

On August 21, 2023, I had the displeasure of meeting the optometrist at America's Best located in ********, ** *********************************** He was very ****, unprofessional, and lacked the basic client/doctor mannerism one would expect during an appointment. I am a nurse and I am very familiar with interacting with patients, clients, and doctors. The Optometrist assessed my 11 year old *****'s eyes for a few minutes, then said she needed glasses, then told us to head to the front to get help. I was stunned. It felt li... read more

AnnRae F 

on BBB

a year ago

There is no. Physician on-site at most locations. The online advertisement. The television advertisement does not tell you it's a virtual appointment. This is false advertising. 

Fred W 

on BBB

a year ago

My wife purchased a pair of glasses after being quoted a price of $438.95. The associate said that they accepted our insurance. We paid $107.95 which wasn't covered by our insurance and I asked several times if that was all we owed and the associate told me yesterday. 3 months later we received a bill in the mail stating that we owe $65.00 and when we asked for an explanation we were told it for the lenses portion that the insurance didn't pay. The associate looked up what our insurance covered and assured that we wouldn't o... read more