America's Best Contacts & Eyeglasses

Elise G 

on BBB

a year ago

I called to request my prescription over the phone at the Greenfield location. They gave me the prescription over the phone but in a format that was not understandable. I then called the Oak Creek branch to get more clarity on my prescription and was told that I cannot receive it over the phone after just getting it at another office. I was then transfered to a manager who told me that I cannot recieve this information over the phone because it is against HIPPA law, which it is, in fact, not. According to America's Best's we... read more

Ken v 

on BBB

a year ago

Total scam! No way can you purchase two pairs of glasses for the advertised amount of $79.00! The special is never offered to you at anytime during the sales process. I spent $264.00 for two pairs of glasses.These guys make their money from all the options that really are requirements if you want glasses with coating, transition lenses, polarized, all extra! Would never go back! 

RHONDA W 

on BBB

a year ago

The location at Shamrock Plaza in Decatur, GA is an excellent business. Even when I called for information, they were patient, informative, and helpful. I spoke with Jennifer, and she was a great customer service professional. <div class="ctc-tooltip"></div> 

Linda S 

on BBB

a year ago

Dr. Kate ******* is the best person to see for an eye exam if you have eyesight disabilities and need extra time to make decisions when asked which is the better of two lens settings. Other people try to rush patients and tell them that the immediate first impression is what they need. This can result in incorrect prescriptions if there are other problems in the eyes. This could include retina, eye movements and eye tracking. It is wonderful to see this kind and understanding doctor. I could make longer time appointments in ... read more

lisa w. 

on BBB

a year ago

I was under the assumption I would be getting 2 pair of glasses for 79.99 well that is a gimmick just to get you in the store. I understand the additional cost for extra that i choose for my glasses but once you add anything to your glasses, They separate the glasses you choose and no longer get 2 pair for one money. It's a scam. My 2 pair of glasses for 79.99 ended up costing me 253$ They should l have made it clear that if you did any extra to glasses not only will you pay for the extra but also you pay each individually p... read more

Erik M. 

on BBB

a year ago

Been waiting for 4 months on contacts I ordered. They have no sense of urgency. 

Christina M 

on BBB

a year ago

False advertising (or at least intentionally misleading). Went in for $79.99 eye exam and 2 pairs of glasses. Spent the extra $20 for glaucoma test. Found two of the cheapest frames (that said they were part of the promotion) and was told my total purchase would be $189 because without insurance they needed to charge me a "package plan" of $26 per lens. Who realistically calls frames glasses?! I just paid for the for the exam and left. Two pairs of glasses should be two pairs of functional glasses. I wouldn't be so upset if ... read more

Yolanda W 

on BBB

a year ago

The **************** is HORRIBLE at the *************************************************************************. The ******************************** is one of the worst Managers I have EVER witnessed in ANY industry.!! I would not recommend that location for ANYONE to do business! She is a horrible representation of the company.! 4 thumbs down! The one thumb was actually an accident and couldnt delete it! HORRIBLE CUSTOMER SERVICE!!!!! 

Kate D 

on BBB

a year ago

Horrible service, ciacis and glasses took 2 weeks but was told 7 - ***************************************************************** Also, I'm only wating for trial contacts and he said it'll take even longer for mt **** lenses WHAT. They need to be shutdown!!!!!