America's Best Contacts & Eyeglasses

Sharon B 

on BBB

a year ago

Saturday July 29, 2023 went to pay for glasses and was treated very cold by Representative an Asian lady. This is my first and last to do business with this company in ****** *******. Not friendly at all there. Im spending my money and to be treated like that its not going to work. Im also complaining to my insurance company about Americas Best Eyecare. 

Sharon M 

on BBB

a year ago

My mother had a stroke 6 months ago and can barely walk. We came to Americas Best in Steelyard for glasses. The whole staff couldn't have been nicer to my mother sister and *************** the manager helped with the glasses. He had my mother sit at a desk while him and I brought her frames to look at. This took a long time. ****** made this experience pleasant. My sister and I were touched that someone would show our mother such kindness and compassion. When the glasses came in I picked them up. My mother could not enter th... read more

Julie M 

on BBB

a year ago

I like the place it's clean.The employees are friendly and attentive.I'd like to thank **** for helping us as soon as we walked in she offered her help She helped us get are glasses and answered any questions we had .Great place .. 

Dave V 

on BBB

a year ago

Glasses fall apart. Did not stand up to warranty. No customer service. 

Tabitha Q 

on BBB

a year ago

Been customer for awhile. My kids even went. This time had bad experience and will not go back. **** picked out my 2 pairs, had to call them to see if they came in and did. Got there and wasn't the pairs I picked, so had to wait for the right ones. Meanwhile I changed my mind wasn't happy with whole situation so I went back to return. That's when I learned you don't get a full refund. I give them no stars. Need to work on there customer service. 

Su P 

on BBB

a year ago

I am writing on behalf of my family, who have been faithful customers of America's Best for over a decade. We have always been loyal customers due to your history of transparent billing practices and reliable service. However, recently, a series of events has cast a shadow on this trusted relationship, prompting me to express my serious concerns.In recent months, we have been receiving invoices from a previously unknown entity named "SnappyGlobal.com," which raises doubts due to its unfamiliarity. This concern is further mag... read more

Vicki L 

on BBB

a year ago

America's Best in now ********* Worst! I made an appointment for my mom a little more than a week in advanced only to find out that the doctor took the day off and that it was going to be a virtual visit as we showed up yesterday at their **********, ** location. I could not grasp the fact that they told me that the doctor decided to take the day off, they could have said they had some unforeseen circumstance come up, I felt like they just not care at all. I asked why I wasn't notified and they said they tried calling. I let... read more

Yvonne B 

on BBB

a year ago

Tanidra at ******* Square store was fantastiic..knowlegable..pleasant and great..give her a raise..she will get my business again...*************************** 

Steven K 

on BBB

a year ago

Nice people, liked doctor a lot BUT these frames and lens are horrible. I paid 4 times more than previous pair from ***** and got a worse product. Will use doctor again but never will waste money on their glasses