American Integrity Insurance Company of Florida

FRANK N. 

on BBB

7 years ago

Terrible. Communication is non existent. They do not respond to either telephone messages or e-mail. Then they reduce any payment they communicated was due. 

Antonio R. 

on BBB

7 years ago

I rode Irma along with AII and I'm glad I can say today that my business will continue to be with AII as long as they remain reasonably competitive. I suffered about 2.5 months of delay in getting paid but I got paid, after almost immediate mitigations were put in place and paid by my insurance company American Integrity Insurance. As an economist I'm giving AII the benefit of the doubt and attribute the delay to cash flow hiccups you would expect after a a few consecutive hurricanes in such a short period of time. All good.... read more

Brian S. 

on BBB

7 years ago

This company is a disgrace. They do not back there customers. Hurricane Irma went directly over my neighborhood with every neighbor receiving roof damage. Only my insurance company refused to replace my roof saying the nearly 70 torn shingles and damaged areas were "repairable" I had three roofing inspectors laugh at the response of my insurance company. They are a disgrace and should not be allowed to do this to customers in the wake of a natural disaster. I am certainly proceeding with legal action against them. 

Ken B. 

on BBB

7 years ago

I changed homeowner insurance company to American Integrity a couple months ago. They sent a realtor to evaluate my home and he found a 1' length of siding loose near the end peak of the house. American Integrity felt it was too small to bother informing either me or my insurance agent of the problem and then terminated my coverage a few weeks later because I did not comply and have it repaired. So far 2 licensed contractors have refused to repair the place because it is a "2 minute" job and not worth their time. Both were a... read more

Irene K. 

on BBB

7 years ago

I recently started a claim due to having black mold in my master bathroom. I am currently being treated for allergic conjunctivitis that I relate to the black mold. I started my claim ~3 weeks ago and I am still waiting on meeting with an adjuster. The person handling my claim went on vacation, and was mainly playing phone-tags prior. I just read all these reviews, and I realize that I most likely will have to find another company. How can this company have A+ rating with ~86% dissatisfaction! After Hurricane Matthew I neede... read more

Pat R. 

on BBB

7 years ago

This company should be called the American No-Integrity Insurance Company. They had the audacity to rationalize my loss assessment claim (hurricane Irma) as multiple claims so they could apply the deductible twice. I only own one condo and there was only one hurricane (Irma). They lost a customer over $250. Good decision??? 

JoAnn S. 

on BBB

7 years ago

Just read all of the other negative reviews and complaints. You'll get the picture. This company does not want to pay out. I will not cash the check they are sending in the paltry amount of $189, our costs thus far have exceeded $5000 due to Hurricane Irma. All of our neighbors in our association have been paid for their assessment fees. American Integrity claims the losses are not covered as they are associated with water damage. Hello, hurricane? Lots of rain and wind? Really? Major disappointment. Will be seeking legal ad... read more

Robert D. 

on BBB

7 years ago

This company is a joke! ONLY use them if you have NO other options! So very bad. 

Christopher H. 

on BBB

7 years ago

I filed a claim with American Integrity after Hurricane Irma. The claims process with this company is horrible. Three months have gone by and nothing has been done. Phone calls and emails go unanswered from my Claims manager and the supervisors. Nobody will talk to me to give me a status on when my claim will be resolved. I will be consulting with an attorney soon for help with this horrible insurance company. Please stay away from American Integrity they will abandon you in the event of a claim.