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American Integrity Insurance Company of Florida
- Home & Rental Insurance
- Tampa, FL
About this business
Location details
5426 Bay Center Dr STE 650, Tampa, FL, 33609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Watching Hurricane Laura churn through the Gulf of Mexico right now reminds me of Hurricane Irma in 2017. I had just bought my very first home about a year prior. I was living by myself but luckily had let 5 family friends (and 2 dogs) stay with me during the hurricane because their homes were in mandatory evacuation areas (possibility of storm surge). We were glued to the local news until the power went out maybe an hour into the storm. Hours of driving rain had piled up on the north side of my house and by early evening wa... read more
We filed a mold claim almost 2 months ago and communications from our insurance adjuster has been awful. Over this time, my elderly mother who suffered from a stroke last year has been living in awful conditions and we were told that we couldn't clean the mold as it could jeopardize our claim. I was also told by a customer service representative that there were notes on the account about getting my mother into a hotel, yet this was never communicated to us.
Business response:
Thank you for reaching out, Mr. *********. I have shared your feedback with our claims team. The adjuster assigned to your mother's claim will be reaching out today to provide your mother with an update on the status of her claim.
On April23rd a tornado struck my and some other houses in Ft Walton beach Florida. We filed a claim with American Integrity insurance. In July I received a letter denying my claim. It took 4 months ( while my other neighbors had new roofs put on within a month) my claim was denied because the roof is 19 years old. They claim that they do not cover wear or tear deterioration nor rain snow or dust that causes opening in the roof. There is no hole in the root but the wind damage removed 134 shingles and this is just wrong. They... read more
We had 4 licensed roof inspectors say our roof had severe storm damage but American Integrity's inspector laughingly said there was $600 of damage. Choosing this company cost me $12k. Don't go with then no matter how much you save in premium. It will cost you in the long run. Besides the denied claim, no one calls you back or answers your questions. Stay away.
Business response:
Mrs. *****, We sent an engineer to inspect your roof, and the engineer determined that the condition of your roof was a result of erosion/wear and tear. Your policy covers losses due to sudden and accidental damage, and not maintenance-related issues. Your adjuster would be happy to discuss this with you if you have more questions about your claim. Thank you.
So far this has been a nightmare we have a foundation leak in our house! And we put in a claim and they immediately sent out the leak detectors which was great initially they where very prompt once we got the diagnosis on where the leak was and got the proposals they asked for to fix the problem they went silent. It has been 2 months now with us having a leak in our foundation. I have sent about 10 emails and about 30 voicemails to our adjuster and she has been silent it goes straight to voicemail and no return calls or emai... read more
While on vacation I had a water pipe burst. I was contacted by the person I had watching my house and i immediately contacted my insurance company, American Integrity. I then contacted a water restoration company by phone and they were at my house within 2 hours. I was home by 6am the next morning. It took many days before an adjuster contacted me from American Integrity. Come to find out, I was assigned a "Desk Adjuster", so that means no one from the insurance company came to my house. Really? I received the worst customer... read more
Business response:
Ms. ******, We are sorry to hear that your claims experience did not meet your expectations. Our claims manager has confirmed that your claim is closed. Your adjuster will call you to verify your claim status, and we should have sent you a settlement letter with this information. We apologize for any confusion regarding your claim status. Thank you.
Worst company. Had hail damage on roof and claimed it was mold, quite condescendingly to that regard . After replacing ours privately with a new roof and wind mitigation inspection during COVID-19, they then proceeded to drop us as a holder due to catastrophe circumstances - most likely because they didn't want the liability of being on the hook for a new roof should a hurricane roll through. Avoid at all costs.
Business response:
Mr. *****, The home insurance market in the Central Florida area, in particular, has become extremely challenging in the past few years. We, and many of our peer companies, are reducing our presence in that area of the state because of those challenges. We are sorry that we have to limit our capacity right now, but we are working hard to create legislative change that will once again allow us to serve more customers throughout Florida. We encourage you to share your concerns about premiums and reduced insurance company opt... read more
Entire roof needs repair due to wind damage. 3 different roofing companies came to look at my roof. American Integrity sent an inspector within a week. I have $500 deductible and 3 weeks later i received a check for $159.00 with no explanation. Tried calling the company several times, left a message with no return calls. Will be dumpling them for a company that will work with its clients. I've never had a claim before this.
After several years paying on time and never submitting a claim, they sent me a Non renewal notice. Coincidence is, I recently opened a roof claim for wind damage and now they sent the non renewal notice. Reason for non renewal is roof age. Really American Integrity, this is how you treat your clients. I also had to involve a public claims adjuster because they clearly aren't wanting to pay up for the claim. This is ridiculous, I honestly hate companies that take advantage of honest people.
Business response:
Mr. *****, We understand your concern. Your non-renewal is not a result of your claim; it is due to our roof underwriting guidelines. If you would like more details about your policy and our underwriting guidelines, please contact your American Integrity Insurance Agent.
Frequently asked questions about American Integrity Insurance Company of Florida
How is American Integrity Insurance Company of Florida rated?
American Integrity Insurance Company of Florida has a 1.5 star rating with 74 reviews.
When is American Integrity Insurance Company of Florida open?
American Integrity Insurance Company of Florida is open now. It will close at 5:30 p.m.
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