American Freight Furniture, Mattress, Appliance

matt b 

on BBB

3 years ago

My purchase and follow up of new furniture at your New Albany was the worst retail experience I have ever had and I am 71 years old! I doubt if you will even believe my story. Bought furniture in Oct and was told 4-6 week delay, which I figured meant 2-3 months and I understood that. 2 months went by, then 3 and I never heard from the store at all. Then 4 months, 5 months. I finally went to the store and they tell me they have my furniture in the back room. I need to come the next day to arrange delivery with my sales person... read more

David H 

on BBB

3 years ago

Ordered a couch online on 2/18/2022. Received an email confirmation stating someone would call within 24 hours to confirm delivery on 2/21/2022. Never received confirmation.Called the customer service department who was zero help and told me i had to call the store. Called the store about 20 times. Someone finally answered and gave me a sob story of how she's under staffed and over worked like it's my problem.I was put on hold for ***********************************************************************************************... read more

Nadine W. 

on BBB

3 years ago

Unprofessional liars. Made a purchase of a refrigerator 4 attempts the 1st unable to connect because of copper connection, but there was an additional connector that they didn't check. 2nd attempt brought out the refrigerator and there was leaking water on the inside of the filter. So we couldn't connect the water. 3rd attempt, they bring me one that it so scratched up and dented that it was ridiculous. So, the people at the store told delivery guy to take the doors off the one that I had and put on the one that damaged by t... read more

lucas a 

on BBB

3 years ago

It took over three weeks for Dishwasher to ship. when it arrived, the delivery drivers backed into our tree, had me sign before offloading and then dropped it on our doorstep. the box was loose and poorly packed. upon unboxing significant damage was observed not shown in the original listing. Insulation, drain lines, and brackets were missing. they tried replacing the insulation with some from another model/brand which did not fit. they also included a generic drain line which did not fit. contacted customer service who info... read more

Claudia F 

on BBB

3 years ago

***** was exceptional! He was taking care of 4 customers at once in various stages of making a purchase and moving product out the door! Hats off to you ***** for going above and beyond!! 

Kristen H 

on BBB

3 years ago

Our couch has been broke for over a year. We have had multiple people from the company come look at it. They finally said it needed to be replaced. Okay awesome we have warranty. We have now waited 12 weeks for a new couch after it was finally ordered by them. We have been dealing with this for over a year. I am so sick of this company. They are crooks. They will just take your money and wont hold up any of what they are suppose to do. How are they in business? How is this okay? Absolutely ridiculous. Id love to take legal a... read more

Courtney H 

on BBB

3 years ago

We purchased our furniture in May 25 of 2021 and we didnt receive it until August and three months down the road The pillow start ripping from the seems metal star sticking out back of the couch theres rats slowly starting on the couch The furniture is cheap made and dont like to quality want to trade the whole furniture set in Instead of doing this warranty thing that takes forever for them to even respond back to you 

Kevin W 

on BBB

3 years ago

Purchased a freezer on line 12/21/21. The invoice includes model #, Item# and serial #. I received an email stating I could pick up the freezer when the *********** ** store opened so I rented a trailer and drove 30 miles to get it. When I arrived and presented my receipt the sale clerk said they had not had that item in the store for weeks. He then tried to upsell me on a higher price freezer with I believe is illegal as h*** I asked him how I could have a receipt with all the freezer info on it and then he asked to to leav... read more

Naomi L 

on BBB

3 years ago

My salesman at American Freight told me I was buying a used washer and dryer, I brought it home, and the washer didnt agitate. I called Maytag (as the store manager instructed me to do) and I told him it was used. I was then charged $120 for a service fee. I drove to the store to talk to the manager and told him what I had done and, he said never say it was used. I then said but that is what I was told. He said no it was not. I then asked why is the agitator motor broken (as the ************** man said) he then told me well,... read more