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American Freight Furniture & Mattress
- Retail
- Denham Springs, LA
About this business
Retail of furniture, mattresses and appliances
Location details
10076 Crossing Way, Denham Springs, LA, 70726, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I paid a small fortune for a top of the line bed. It was so uncomfortable it was ridiculous. We have a split king and my husbands side was fine. We figured out they were tagged the same but not the same. We got them exchanged and now barely a year old and its sloping. The local store cant help me. Tells me to call headquarters. Ive called and called and left messages. Ive sent pictures and everything else in for the warranty. I cant get a call back or anything.
Business response:
Serta handles their own claims so will need to be contacted directly using the link or phone number below.https://www.serta.com/warranty-claim-form888-557-3782
Order a stove through the Shrewsbury store on August 4th with a delivery date of August 6th. I got a call after I ordered the stove that they could accommodate the delivery date and that they would call me on August 8th to set up a delivery for August 10th, August 8th came and went with no call. So I called them on Monday August 9th and the gentleman that answered the phone acted all surprised no one had called me and told me that they had no more delivery dates left open for that week due to the up coming tax free weekend. ... read more
Business response:
We are sorry that you had an issue with your order. The ********** Store Manager indicated he spoke with you and arranged for delivery and a credit for the inconvenience. Delivery is scheduled for tomorrow.
My order totalled just over $2,500 for 7 items. I made the order online and chose the ******** store which supposedly had the items. My debit card was charged immediately. I was supposed to hear by phone call the day after I made the order when delivery would be made. I was not called, and I could not reach the store by phone. I called the online customer service and they were unable to get a response from the store either. I then drove 45 minutes to the store and spoke with *****. The items were not in stock and he would no... read more
Business response:
American Freight records show the refund was processed on 8/17 to the MC used for the purchase so we sent the funds that day. There is no view of individual card activity once we release the funds. Different card providers have different rules for posting. Typically refunds are posted in a day or two but sometimes it takes the card issuer longer so we advise customers to allow **** business days. If a refund has not posted in that timeframe, we expect to hear back from the customer so we can investigate the delay.. Since dif... read more
I ordered a refrigerator online from the American Freight store located at ***************************. I even called ahead of time to confirm that there was Frigidaire 33 side-by-side black refrigerator in the store as it shows its available online. The store confirmed there was a refrigerator. Therefore, I bought the refrigerator online. Upon arrival, the manager, asked an employee if they checked for a refrigerator before confirming the order and the worker said, no. I saw the refrigerator on display and asked for their o... read more
Business response:
We are sorry you had an issue with your order. The Region Manager confirmed a discount was processed since the floor model was purchased.
SCAMMERS AND FRAUDULENT.I BOUGHT AND PAID FOR IT. AT THE **** TO PICK UP, **** THE MANAGER ASKED ME FOR EXTRA CASH MONEY IF I WANTED TO GET IT IF NOT HE PROMISSED TO CANCEL MY ORDER AND SELL IT TO OTHER PERSON AT HIGHER PEICE, HE MADE OTHER INVOICE AND CHANGE MY ORDER FOR A BLACK STOVE INSTEAD OF MY OVEN AND MICRO COMBINATION WHAT A FRAUDULENT PEOPLE IN THIS COMPANY, I'M TALKING TO MY ATTORNEY TO *** THEM, IF SOME ONE NEED HELP JUST CONTACT ME, I ALSO WILL PLACE SEVERAL REVIEWS ONLINE BECAUSE CUSTOMERS NEED TO KNOW
Business response:
The American Freight location has a 30" slide in electric range on hold per the order that was placed. The store cannot change an online order. We would be happy to refund this item if it is not what the customer wants.
This company is full of it. The furniture is cheap and when you have a warranty they give you the run around about replacing the furniture even if it's a manufacturer issue. My claim was approved but the number that they gave me and the extension doesn't work I will never ever buy anything from American freight again or refer any of my friends and family members to them as well. Very unprofessional company.
Business response:
Records indicate American Freight received warranty approval for a claim that was submitted. Please contact the store at your convenience to complete the process. If there is an additional concern, please contact **************** at ************.
Beware, American First Finance is an absolute scam!! Here is how it works: They make it sound like you can finance the PURCHASE of appliances. All of the paperwork is digital so you can't really deep dive into the fine print and you are hurried along. They get your signature on the line and here is what you get: You are now LEASING the appliance from them. The financing schedule they set up for you is over 100 days. If you do not specifically contact them within this timeframe to PURCHASE the appliance at full cost plus fees... read more
Business response:
The customer made a purchase with ********************** using ********************** First Finance. Prior to completing the purchase, the customer electronically signed their contract with American First Finance. This contract lists all payment information and terms and conditions of the contract. Upon completing the contract, the customer is provided with a copy of the contract from American First Finance to the email address they provided during their application. If the customer has any questions about their ************... read more
what a hot garbage company i got kitchen set came with one broken chair and one that was missing hardware even after they charged me 90 dollars to put it together try calling baton touge store constantly no answer filed two complaints with customer service nothing been about two months now stuck with two damaged chairs DO NOT SHOO HERE
Business response:
We are sorry you had an issue with your order. The store is working to resolve the issue as quickly as possible.
This piece of c*** company sold me a defective washing machine and I paid $1000 for it they provide no help and I cannot return it so basically Im out $1000 for a piece of c*** machine that they refuse to stand behind its a GE washer by the way
Business response:
We are sorry that you had an issue with your order. We would like to assist but were unable to locate your order with the information provided. Please call ************ to be connected with a member of the management team.
Frequently asked questions about American Freight Furniture & Mattress
How is American Freight Furniture & Mattress rated?
American Freight Furniture & Mattress has a 2.5 star rating with 772 reviews.
When is American Freight Furniture & Mattress open?
American Freight Furniture & Mattress is closed now. It will open at 10:00 a.m.
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