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American Freight Furniture & Mattress
- Retail
- Denham Springs, LA
About this business
Retail of furniture, mattresses and appliances
Location details
10076 Crossing Way, Denham Springs, LA, 70726, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I ordered a dresser/mirror and paid for next day delivery. I waited until late morning and no call, I called the location and they said there was no delivery driver. I had to drive down there to refund the next day delivery and waited I don't know how long for them to figure it out. Finally I scheduled a next week delivery and NO DELIVERY. I was told they got a big shipment and two guys were unloading a truck and guess what, no delivery. I had to cancel the order, I have no idea what kind of problem I'll have getting refunde... read more
Only gave 1 star because I had to. Employees including the manager is very rude and **** at customer service. They are currently giving me a hard time with my warranty. I will never recommend them to anyone.
Business response:
We are sorry you had an issue with your item. Warranties are filed via the manufacturer warranty process. American Freight store management indicated they assisted with completion of the warranty claim. Now that the claim is properly filed, the warranty provider will review.
We bought a Fridge on 8/29 at that time the sales person offered an extended warranty, which we thought we didnt need since we were buying a good and reliable appliance. Guess what? The Fridge stopped working 2 days later, all ** food went to waste. I called them and they informed me that I was on my own and to contact the manufacturer. G.E will be able to come a week later. I decided to get a repair person, I paid $90 just for the consultation, he said the motor and compressor are broken and it will cost $800 to repair. So ... read more
Business response:
We are sorry you had an issue with your item. There are cases when an appliance fails. The manufacturer addresses those issues. You can file a warranty claim and the manufacturer will set up a service call. GE can be reached at **************.
The BBB is a paid sponsor for BS. How can a company with this many complaints and reviews have an A+ rating. Total BS. The delivery service *****. I took a day off of work and waited all day for delivery. Would not give me a period of time. Only that the driver will call 1/2 hr before delivery. I was needed a freezer before the Labor Day weekend.
Business response:
We are sorry you had an issue with your delivery but have been unable to locate an order with the information provided. Please call **************** at ************ to discuss further.
I bought a side by side Frigidaire in March and compressor went out in July and took ********** a week to send send a "repairman" to tell me the compressor was out in ten minutes but they don't work on closed systems so I have to wait another 3 weeks for the tech to come and after 3 hours waiting on him the call and sY THEIR GUY WASN'T DOING HIS ROUTE THAT DAY SO THEY NEED TO RESCHEDULE FOR THREE MORE WEEKS OUT. will have been without a refriderator for 2 months if they show September 14th. ****, couldn't get ******,** Ameri... read more
Business response:
We are sorry there was an issue with your item. The store manager has advised a message was left for you. Please contact her at your earliest convenience to resolve the problem.
American Freight practices bait and switch marketing. We purchased a Frigidaire refrigerator at the ************* store. At the time, we were desperate for a refrigerator because our old one stopped working. They promised quick delivery.We settled on a refrigerator in fairly good shape. We went over it with the salesman, ****, and decided we could live with one slight imperfection. Unfortunately, the refrigerator we received was not the one we selected. There was a huge scratch across the bottom freezer that had not been the... read more
Business response:
We are sorry there was an issue with your purchase. The store manager has attempted to contact you to resolve the issue. Please contact him at your earliest convenience to discuss options. The store phone number is ************.
I bought a bedroom set had it for 3 months before it fall apart also the door on the dresser is split contact assurance they approve the damage product to be taken care of however it being over 2 months now and still american freight has not contacted me as to how they plan to resolve this issue.. would not recommend them.. no star
Business response:
We are sorry you had an issue and would like to assist further. The system shows 2 orders for bedroom sets - can you please contact **************** at ************ so we can gather more details?
I purchased a bed from American Freight that was supposed to be delivered within a qeek of making the purchase. I have contacted them both over the phone and in person at least 3 times after the initial delivery date. I have gotten nothing bit the run around for several days. On multiple occasions I've been told that I can get a refund or a discount. I was never told in good timing that there was a problem with receiving my full order which is what bothers me. All I want is the bed I ordered or a comparable bed for my son. T... read more
Business response:
American Freight store management indicated the bed has been delivered. There was a delay in receiving the rails that pushed delivery back a day. If you have additional issues, please contact **************** at ************.
Hello- I am writing in to file an complaint on the douglasville location. I have waiting since May for my ** washing machine, it's now the end of August. When I purchased both the washer and dryer, I was made aware that the washing machine was on back order, but a shipment was due to come within two to three weeks which I agreed to. After not hearing anything after that allotted time I called back to the store to check the progress of my order, I was then told that it still had not arrived and the were issues with the shipme... read more
Business response:
We are sorry there was a delivery delay. Records indicate the item was delivered and the store processed a discount for the inconvenience. If there are additional questions, please contact **************** at ************.
Frequently asked questions about American Freight Furniture & Mattress
How is American Freight Furniture & Mattress rated?
American Freight Furniture & Mattress has a 2.5 star rating with 772 reviews.
When is American Freight Furniture & Mattress open?
American Freight Furniture & Mattress is open now. It will close at 8:00 p.m.
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