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American Freight Furniture & Mattress
- Retail
- Denham Springs, LA
About this business
Retail of furniture, mattresses and appliances
Location details
10076 Crossing Way, Denham Springs, LA, 70726, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I ordered a Bosch stove in May of 2020. Shortly after receipt and installation, the display panel began malfunctioning. If you use the stove, the steam/heat seeps into the panel and causes functions to randomly start or error messages.Bosch wouldn't even look at the unit because it was sold through ***** Outlet (now American Freight). After hours of phone calls, American Freight would only tell me to call Bosch, insisting it was under warranty. We've been stuck with a unit that no one wants to fix and American Freight didn't... read more
I purchased a side-by-side fridge upon delivery I noticed a few holes that were hidden behind the bins in the store filled with spray foam. I went to the store and reported it immediately within two hours of delivery and was told if it doesnt hold temperature let them know. It shouldve been returned immediately. The following day I woke to refrigerator/freezer that never got cold. I contacted the company by email and they have yet to contact me back. After going back-and-forth with the store they did eventually pick up the r... read more
Business response:
We are sorry there was an issue with the item. Unfortunately it does sometimes happen that appliances fail. American Freight records indicate the purchase was fully refunded. If there are additional questions, please call **************** at ************.
****** ********************* was great he sold us a ********************************** king *********************** He was knowledgeable and answered every question. The pricing was good too. We will be back. ?????????? 5 stars. Go see him??
Business response:
Thanks so much for taking the time to share your feedback. We are glad you were able to find what you needed and will be sure to share your comments with the store team and ******!
Terrible service and outsourcing model. I purchased a dishwasher from this company in July 2020. I should have known there were issues when several parts were missing but the company addressed those issues in a timely manner. However, we recently noticed that the dishwasher (GE) was not working and reached out directly to GE to understand the issue. The service person stated that "high loop drain hose must be used with this particular dishwasher" and that it was not installed properly. I reached out to the company and they s... read more
Business response:
We are sorry there was an issue with the installation We contacted the installer on your behalf and have been advised they returned to your home and reinstalled the item. Their notes indicate it was working properly once that was completed. If there are remaining concerns, please contact us at ************.
I will NEVER buy from American Freight again!!! The slats for the bed broke within a day, even though I asked for a bed that could hold extra weight! Now the box springs and mattress are just laying on the floor. Also, the sectional we purchased is horrible made. The lumbar supports have already broke in two spots, and all we do it sit on the couch. Horribly made products! Sad that I spend soooo much money at that store!
Business response:
We are sorry there was an issue with your purchase and the store would like to assist. They have attempted to reach you without success. Please contact the store at your earliest convenience to discuss further.
Buyer's Remorse. BUYER BEWARE.I purchased a couch from American Freight July 1, 2022 in **************************************************************************. I understood there were no returns. However I did not realize the cushions were not removable at the seat or the back. I saw the same item on the web site for less than what I paid. I was overcharged for this item (Order MLW UJ2MOI) I called customer service to inquire about an exchange, but there was only a 48-hour window from the time of purchase for a return. A... read more
This HORRIBLE company bait and swapped me. They have ignored me. They have stolen $848 from me. they need to be put out of business. They are thieves!
Business response:
American Freight records indicate you received credit for your purchase via a chargeback issued by your credit card provider. The store offered an exchange which was refused and the store is unable to assist further once a chargeback has been processed. If there is anything the store can do to assist further, please let them know.
This company refuses to deliver my furnisher, after I have purchased it a month ago, on layaway. I believe I am being provided this poor customer service because of the fact that I am an intelligent Black man. The company just informed me that they are delivering part of my bedroom set purchase. The head frame (and another bedpart is not in stock) and they do not know when it will arrive (from another store). Therefore, I cannot set up my bedroom at this time. I paid installments for 3 to 5 months. I have waited over a month... read more
Business response:
American Freight does not hold items during layaway. In this case, the region manager has attempted to call you without success. He was able to locate the item and had it shipped to the store. Please contact the store at your earliest convenience.
I bought a side by side refrigerator 11/07/2021. It was delivered 2 days later and the day after it was delivered it stopped working. American Frieght will not return or exchange this refrigerator, nor can I use the extended warranty I purchased extra for this refrigerator. I was told that my refrigerator has a 1yr warranty through Fridgedaire and I would have to have Fridgedaire fix my problem. It is now 9 months later and I have yet to have a working refrigerator. 3 weeks ago the assistant manager at American Frieght promi... read more
Business response:
We are sorry you had an issue with the item. The Region Manager arranged the exchange and delivered it as promised. If there are additional concerns, please contact the store or call **************** at ************.
Frequently asked questions about American Freight Furniture & Mattress
How is American Freight Furniture & Mattress rated?
American Freight Furniture & Mattress has a 2.5 star rating with 772 reviews.
When is American Freight Furniture & Mattress open?
American Freight Furniture & Mattress is open now. It will close at 8:00 p.m.
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