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American Freight Furniture & Mattress
- Retail
- Denham Springs, LA
About this business
Retail of furniture, mattresses and appliances
Location details
10076 Crossing Way, Denham Springs, LA, 70726, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I purchased a bunk bed with in March. I was told it would ***********-8 weeks to be delivered since they have the bed my kids wanted in stock. I waited longer still no delivery called 6/10 for an update the guy who answered couldn't give me any update told to call the next day when the girl who took my order was in. I called again 6/14 no one could give me an update. Even when I spoke to the person who took my order all she did was offer another option with credit. I asked for a refund was told a corporate check would take 5... read more
Business response:
We are sorry there was a delay with your refund. The store has requested reissue of the check which should be processed for mailing Monday. Please call **************** at ************ if you do not receive the check in 7 days.
Recently attempted to purchased a refrigerator from the ********* **. location. Item was set up for 4 different delivery dates. FOUR! without getting item. Wasted ALOT of my time. Was told after the 3rd delivery date that the last two dates were never put on the schedule (but the first was!). After speaking to "corporate" and then the store again i was reassured the item would be delivered between **** (i would be first delivery i was told.. lol).. ANYWAY, 445pm came and went and i called them. Was told they were 45min out (... read more
Business response:
We are sorry to hear there was an issue with your delivery. Our records indicate the order has been refunded. If you have additional concerns, please contact **************** at ************.
Purchased a dryer online, showed that it was available at this location, called to **nfirm pick up, not in the store, lady on the Ph stated thatIt wasnt her problem, asked to speak w/a manager, told that there wasnt one, asked again, & **** was placed on the Ph. He stated that he would double check their inventory & call back. Never once apologized for his rude employees behavior! Found the exact ********* at the location off of Peoria in Glendale, I called them, was advised that I would need to cancel the order or ask for s... read more
Business response:
We are sorry you had an issue with your order. The stores have attempted to contact you without success. Please contact the store directly or call **************** at ************ and we will be happy to assist.
Man these men are amazing! No really..... the delivery was on time the customer service was INCREDIBLE. The manager was such a caring accommodating and helpful person... very understanding and solved my dilemma beyond my expectations!!!. I bought my Tide Cuddler sectional @ the (Cinci or Mulhauser store I believe ) and the new manager there was just amazing! I NEVER EVER leave reviews and I'm so happy w these guys I'm actuallyENJOYING IT!!! . They deserve praise TRUST ME! I am equally blown away by the level of customer serv... read more
Business response:
We are glad you had a great experience with the store. We appreciate your feedback and will share your comments with the store leadership!!
Poor Business I ordered a product they told me several.they changed the time & kept changing for the delivery time ...they have yet to deliver my items that I pay for a day in advance ....they have not responded once called....the driver Was aloof about what was going on ...:I would never recommend they to no one
Business response:
American Freight records indicate your order has been refunded. If there are additional questions, please contact **************** at ************.
I was very upset after ordering a recliner online for my 77 yo dad. Ordering online I chose to have it delivered which was $149. No problem, willing to pay that cause I assumed (shouldn't have) that would include taking out of crate and assembling the recliner. There was no where on the website that said otherwise. My dad lives in a senior apartment, he called me after it was delivered. Not only didn't they assemble the recliner, they said they weren't even allowed per policy to take it out of the crate. This left my dad wit... read more
Business response:
We are sorry you an issue with your order. The store manager indicated he has been in contact with you and addressed your concerns. We will also share your feedback with the website team for future enhancements.
Amazing service! Fast, knowledgeable, friendly, and very helpful. I highly recommend.
Business response:
Thank you for your feedback. We are glad you had a great experience and will share your comments with the store team!
Bought a NEW wash machine from this store (was sold with a one year warranty )Also purchased the 3 year extended warranty . 8 months in the washer stopped working. Called customer service who informed me to call Whirlpool. Whirlpool said that since it was purchased thru American Freight there is no manufacturer warranty . Going back and both with this company who says they have it handled and it is covered. 5 weeks later and 5 weekends at a laundry mat still do not have a working machine. I have spoken to so many different p... read more
Business response:
The store has attempted to contact you directly without success. If you would please call the store at your earliest convenience, they will take care of the issue.
If I could leave 0 stars I would! Ive made 2 large purchases at American Freight *************, ** with the sales manger named ****. Today topped it off. Yesterday when we went to purchase our bedroom furniture **** was eating her ************* burger while checking ** out. We were under the understanding our furniture would be delivered and set up of boy we were wrong. They just delivered the furniture in boxes and set it in our bedroom for $150. Ridiculous! When I called the store to complain **** told us how rude I was an... read more
Business response:
We are sorry you had an issue with your order and would like to discuss further but do not have a valid phone number. Please contact **************** at ************ so we can gather additional information to assist.
Frequently asked questions about American Freight Furniture & Mattress
How is American Freight Furniture & Mattress rated?
American Freight Furniture & Mattress has a 2.5 star rating with 772 reviews.
When is American Freight Furniture & Mattress open?
American Freight Furniture & Mattress is open now. It will close at 8:00 p.m.
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