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American Freight Furniture & Mattress
- Retail
- Denham Springs, LA
About this business
Retail of furniture, mattresses and appliances
Location details
10076 Crossing Way, Denham Springs, LA, 70726, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
They owe me ******* dollars. I didnt want their scratch and dent c*** on the floor so the store ordered me a brand new in the carton lady kenmore, made and licensed by ***** by ** (10 year manufacturers warranty on compressor and condenser. ** sent the parts and American freight sent A&E service tech to repair the frigid. According to A&E s lead tech **** the service person didnt know what he was doing. After replacing the compressor he put hit vacuum pump on it to get the air out of the system then add Freon. He turned on t... read more
Business response:
We are sorry you had an issue with your item, but we are unable to locate a sale with the information provided. Please call **************** at ************ at your convenience so we can research further.
Purchased a washing machine, total cost with warranty was $1124.97. They give you 101 days to pay it off with no interest charges. I didn't pay it off within time frame. When I called to inquire about the balance I was informed that a $2000.00 leasing fee was added to the balance. It is going to cost almost $3000.00 for a washing machine, the price has almost tripled. I expected interest to be added but not not that. Leasing fee is twice as much as purchase. This is utterly out right insane.
Business response:
It appears you made a purchase with American Freight using American First Finance. Prior to completing the purchase, they provide the customer their contract electronically and the customer signs their contract with ********************** First Finance. This contract lists all payment information and terms and conditions of the contract. Upon completing the contract, the customer is provided with a copy of the contract from American First Finance to the email address they provided during their application. If there are any q... read more
They don't deserve a one star but I could not get to the comment section without giving a star.
Business response:
We are sorry you were not happy with your experience at American Freight. Please call **************** at ************ if you wish to provide more details.
They have you look at something on the floor and then we you pick it up the next day your missing pieces to your sectional. Then they scream no refund policy when they are clearly in the wrong
Business response:
We are sorry you had an issue. The store indicates they worked with you to reselect a unit that will fit in your space and it is being delivered from another store this week. Please continue to work with the store if there are additional questions.
They have horrible customer service. I ordered an upright freezer to be delivered and it wasn't delivered the day it was supposed to be and the other 2 days I set up for delivery. I never got my freezer! I tried calling the store 30+ times and no one answered! I will never ever order anything from this company again!
Business response:
We are sorry you had an issue with your delivery. Records indicate the order was refunded in full. If there are additional concerns, please contact **************** at ************.
I bought a washer dryer stackable from the ********* location and the washer doesnt work and they wont let me return it or refund me the $1600 I paid them.
Business response:
We are sorry there was an issue with the item. The store indicated they have been in contact with you and will be exchanging your item as soon as the one you requested is available. Please continue to follow up with the store directly if there are additional questions.
I purchased a brand new refrigerator from ***** Outlet late 2019.I also purchased the ***** Agreement Protection plan.In June 2022, our fridge stopped working. June 23 a technician came out to trouble shoot and decided it needed new parts and ordered some and request rescheduling an appointment when the parts arrive.Early July the parts showed up. We got canceled on the same day of the appointment 4 times !!!!Every week we wait for the scheduled appointment and we find out that our appointment got canceled and we are require... read more
Business response:
We are sorry you have had an issue. American Freight contacted ************* on your behalf but your post does not have enough information for them to locate your account. Please call us at ************ so we can gather the information for them to assist.
I've been giving this company chance after chance for furniture to just continue to fall apart and break within a day or a month. This is ridiculous, all they wanna do is have us file claims for them to approve the claim and have us pick out new furniture that also continues to fall apart and do the same. This is our third table and only took the furniture out February of this 2022. I refuse to keep filing claims and picking out furniture for it to continue to fall apart. They refuse to do anything else and I'm just done. Th... read more
Business response:
We are sorry you have had an issue. The store would like to assist. Per their message, please contact them at your earliest convenience to discuss further.
This is the second complaint that I am filling to the BBB on The American Freight Furniture Company. It's been over a year since I went into the American Freight Furniture Company to speak to an employee about furniture that I did not purchase. I originally wanted to buy other furniture there that was supposed to be taken from my checking account and funds were extracted. When I called the company and asked them why, I was told that I was late. I then asked why the funds had not been taken out and that there was money in my ... read more
Business response:
The purchase was made using financing which is not managed by American Freight. We did reach out to AFF on your behalf and your account is currently this open so is being reviewed by their management. They will make the required updates. If you have additional questions about the account, you can contact them directly at ************.
Frequently asked questions about American Freight Furniture & Mattress
How is American Freight Furniture & Mattress rated?
American Freight Furniture & Mattress has a 2.5 star rating with 772 reviews.
When is American Freight Furniture & Mattress open?
American Freight Furniture & Mattress is open now. It will close at 8:00 p.m.
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