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American Freight Furniture and Mattress
- Retail
- Clay, NY
About this business
American Freight Furniture and Mattress in Clay, NY is a warehouse furniture store. We sell furniture including sofas, loveseats, recliners, sectionals, dining room, mattresses, beds. When you can purchase high quality furniture at closeout prices and avoid paying for fancy showrooms and displays, you get the best for less! Shop our deals now with great savings on select sectionals, sofas, mattresses and more. Lowest prices guaranteed. Same day delivery. Take your furniture home for $50 today!
Location details
4124 NY-31, Clay, NY, 13041, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
What a horrible business. I placed an online order for a refrigerator on November 6, 2020. I received an order confirmation from them. 2 weeks later I am looking for my refrigerator to be delivered and I find out my charge card did not go through. NO ONE ever called me from this company to inform me of this. I called their customer service number and got INDIA the country. All the India guy could do for me is to tell me that I had to place another order and there was NOTHING he could do for me. What a horrible customer servi... read more
Business response:
We are sorry to hear that you were not completely satisfied with your recent shopping experience. Input about our stores and employees helps improve customer satisfaction and we aim to please. Please call 1-866-388-6333 so we can put you in direct contact with the Regional Manager of the store location you recently visited so we can try and improve upon your experience. Thank you.
If I could do lower than a 1 star I would, I bought 5 appliances from you guys and spent alot of money. My Dishwasher has been a problem since day 1 and everytime I call in I get the run around. I bought the appliances at the San Jose location in Jacksonville FL and never again will I go there or refere ANYONE to them. All appliances were bought over 3 months ago and every time I call them regarding my dishwasher the so called manager named Matt tells me to call him the next day when I do and leave a message he NEVER calls m... read more
Business response:
We are sorry to hear you are having troubles with your purchase and would like to help as best we can. Please call 1-866-388-6333 so we can put you in direct contact with the Regional Manager of the store location you purchased from. Thank you.
Bought a scratch and dent dishwasher from them on Sunday 10/28/20 at the Fenton, MO store. Went to install it today and it's missing the mounting straps and 6 plastic caps that go around the door frame. The manual says without these caps it can leak and start a fire. Called the store and they said I would have to call the manufacturer for a tech to come out. I explained I wasn't told this was "as is" and there could be parts missing. Furthermore, after spending 2k with them in 6 months did they want to lose my business over ... read more
Business response:
We are sorry to hear you are having troubles with your purchase and would like to help as best we can. Please call 1-866-388-6333 so we can put you in direct contact with the Regional Manager of the store location you purchased from. Thank you.
Purchased a dryer that had "cosmetic damage only" in description. When it was delivered, it had bad frame damage to the rear corner making it impossible to level and work correctly. None of my emails have been returned and the West Covina store won't answer my calls on their store phone. HORRIBLE customer service from American Freight, DON'T do any business with this company!
My experience with this company has been below average since I walked out of the store after purchase. First all the items that I requested were not rung up, so when the delivery came, I was missing a lamp I had asked to buy but it was never added to the receipt. I was also told one price for delivery based on my zip code, but then charged more upon actual delivery. Within a year, my couch and loveseat ere damaged. I work fulltime and barely EVER have guests but my couch was dragging the ground on one side. My love seat had ... read more
Business response:
We are sorry to hear you are having troubles with your purchase and would like to help as best we can. Please call 1-866-388-6333 so we can put you in direct contact with the Regional Manager of the store location you purchased from. Thank you.
Stay Away !!!!!!! I purchased a refridgerator .....The delivery guys came in and took my old one out first. Then brought the new one in and plugged it in, it made a loud humming noise , so the delivery guy said " you don't want to accept it like this do you ?" and I said no, so he called his boss and said they would be back tomorrow and I asked him to bring my other fridge back in and he told me they damaged it putting it in the truck and asked me if I had an ice chest and to use that until tomorrow, well tomorrow came and I... read more
Business response:
We are sorry to hear you are having troubles with your purchase and would like to help as best we can. Please call 1-866-388-6333 so we can put you in direct contact with the Regional Manager of the store location you purchased from. Thank you.
I purchased a dryer, 09/10/2020, at the Reynoldsburg store. Included in the total purchase was a fee for hook up at $15, delivery fee $69.99, haul away fee $15 of old dryer. Delivery staff demanded an additional $40 CASH to install.They left the old dryer sitting in the middle of the basement.. Since I don't keep cash at home, they waited until I ran to the bank for the additional $40. .They refused to give me a receipt for the $40. I contacted customer service via online, no response. I called the store, no solution offered... read more
Business response:
We are sorry to hear you are having troubles with your purchase and would like to help as best we can. Please call 1-866-388-6333 so we can put you in direct contact with the Regional Manager of the store location you purchased from. Thank you.
I ordered an oven from TX and they shipped it - nobody called to tell me where it was and the website wouldn't let me schedule an appointment. Finally I reached someone who told me to call another carrier - I did that then they told me I had to call the original carrier because they dropped my oven in transit. When I requested an immediate refund I was given the run around and told I had to wait until the original store received my oven BACK (another 2 weeks) before they would refund my money. Meanwhile, I'm out $2400, I hav... read more
Business response:
We are sorry to hear you are having troubles with your purchase and would like to help as best we can. Please call 1-866-388-6333 so we can put you in direct contact with the Regional Manager of the store location you purchased from. Thank you.
Serious avoid this company!! I have used them many times in the past when it was an outlet for Sears. They have rebranded and I purchased a scratch and dent refrigerator from them. It was delivered BY THEM. The freezer was not working properly. Day and a half after delivery called them to have it looked at for this reason. They had us call the extended warranty people for this. Warranty people get a tech out. He explains that SOMEONE should have mentioned that nothing should have been put in freezer for at least 24 hours. 2 ... read more
Business response:
We are sorry to hear you are having troubles with your purchase and would like to help as best we can. Please call 1-866-388-6333 so we can put you in direct contact with the Regional Manager of the store location you purchased from. Thank you.
Frequently asked questions about American Freight Furniture and Mattress
How is American Freight Furniture and Mattress rated?
American Freight Furniture and Mattress has a 2.7 star rating with 843 reviews.
When is American Freight Furniture and Mattress open?
American Freight Furniture and Mattress is open now. It will close at 8:00 p.m.
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