American Freight Furniture and Mattress

Taylor G 

on BBB

4 years ago

Where do I start? My grandparents had an appointment for their couch to be delivered Tuesday. Some background here is my grandmother who has dementia will NOT sleep anywhere else but the couch. Explaining this to the manager, Raymond, he seemed to not care and proceeded to shut me down on everything I said. He had 1 week between order date and time of delivery to cancel and reschedule. He decided to have someone call the morning of (11am) and said he couldn't deliver that day. My grandfather not knowing any different made pl... read more

Olivia. M 

on BBB

4 years ago

American freight took my hard earned money and delivered a non working laundry unit which had a big hole in the drum it flooded my whole floor, this was supposed to be a new unit. They sent out another one which also doesn’t work. I have called the store as well as customer service which is based off shore all they do is just call the same store that I had just called. They said corporate will call me in two business days( they never did). It’s been a month worth of a horrible experience I do not wish on anyone else. All I h... read more

Abby L 

on BBB

4 years ago

This place is HORRIBLE. I was very clear when I ordered a BOX SPRING. What they gave me was a box made out of crappy wood. It literally just cracked when a small person laid on the bed. Of course through the thick plastic it looked normal so we brought it home. Once we removed the plastic it was a joke. When I called they said if I removed the plastic they couldnt help me. Not only is this place super gross they are liars. They were extremely rude when I called to talk to a manager about it and of course no one has called me... read more

Ricky S 

on BBB

4 years ago

Brought many things from American freight. I brought couch and love seat, bedroom set, and beds. I loved their furniture and it lasted a while. Accept for this last piece. My husband and I brought a sectional (black with blue and black pillows) the sales man said it would be great because we have a dog. He jabbed a pen in the display Sectional and puked it out. He then rubbed the hole and the couch corrected itself. Well we were sold on the couch and ended up also getting a warranty plan for it as well, as we always do work ... read more

Jody M 

on BBB

4 years ago

Bad customer service 

Ikeywia H 

on BBB

4 years ago

I ordered some end tables from the Cahokia IL , to come to find out 3 weeks later that those tables had been discontinued. I went to the store off Page Ave in St. Louis were I was greeted by Drew I was returning a chair that was damage and he let me swap my chair out for one of the chairs he had in the store. Not only that I told him the issue I had with the ends tables I ordered from Cahokia location that was discontinued and Drew was nice enough to help me find some tables in his store and was able to order them on top of ... read more

Mary O. 

on BBB

4 years ago

Condition of item not as said on website 

aduron 

on BBB

4 years ago

Purchased a GE Profile slide in gas range 1/22/21. I hired a professional plumber to install. I expected to pay less for a scratch and dent but not for an unsafe, broken, hazardous item. I was told item was open box never sold before. Range has a completely broken gas line that connects to regulator. Not sure anyone bothered testing item out before re-selling. It should be illegal to sell untested and unsafe products. Store wants me to contact manufacturer. Item should have never been sold in the first place! 

Hussein A 

on BBB

4 years ago

I'm a regular shopper here for an apartment complex that needs appliances a few times a month. Always a good experience