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American Freight Furniture and Mattress
- Retail
- Clay, NY
About this business
American Freight Furniture and Mattress in Clay, NY is a warehouse furniture store. We sell furniture including sofas, loveseats, recliners, sectionals, dining room, mattresses, beds. When you can purchase high quality furniture at closeout prices and avoid paying for fancy showrooms and displays, you get the best for less! Shop our deals now with great savings on select sectionals, sofas, mattresses and more. Lowest prices guaranteed. Same day delivery. Take your furniture home for $50 today!
Location details
4124 NY-31, Clay, NY, 13041, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I ordered online for store pick up. After paid online. I called store for pick up but they said we will send you email for pick up and after couple days when I didn’t receive any email I called them back and they said you don’t have any order here. If I don’t have any order then y they charged my credit card. I called customer service and received same response from them that they have no idea what’s going on. And now I have to call my credit card to get my $213 back.
Business response:
American Freight is in the process of converting to new systems and there have been a few order issues related to that conversion. If you can send the exact amount of the sale and the order number that was provided, the refund can be issued to the card used. Please send the details to ****************************
I purchased a dryer from Alan at the Mesquite store to be delivered today. I called in this morning to confirm my delivery, I was not on the delivery list, so they added me. When my delivery arrived it was the wrong item. so somewhere between and my delivery things got mixed up, now I have to wait another day for my merchandise. Not Happy
I placed an order with this company back in sept/2020 by Dec I had to contact them about my order no call or nothing about my order so in Jan 21 I ask for a refund which I was told it would come from Corp. 2/27 still no refund. I am tired and fed up with this company about my own darn money I will be contacting my lawyer Monday about this. I give you guys a half of star you **** at customer service
Business response:
We are sorry you are having trouble with your transaction and would like to help. There is not enough information here to locate the order. Please call ###-###-#### for additional assistance.
I ordered a used washing machine from them a week ago, I have tried to contact the store for an update, several times. Either the phone rings for 20+ minutes with no answer or someone answers you and transfers you to another number for them to hang up on you shortly after. If I had known I was dealing with such inept people, I would have purchased elsewhere.
Charged my credit card 3 times on one purchase worst costumer service always the same run around 2 months still haven’t gotten a refund same bs reply waiting on corporate to refund the money
Business response:
American Freight records indicate one charge to card ending in Visa card refunded on 1/2/21 per customer request and one financing offer that was also voided same day per customer request. Store records indicate customer picked up the merchandise so one charge is valid and was applied to the card by the bank. If there is dispute of that charge, please contact us to resolve.
Great selection awesome customer service and definitely will come back to purchase more items
The service was great, and employees were very helpful. They safely secured my merchandise to my vehicle, and I was able to transport safely. I highly recommend this store and will be returning often
Business response:
Thank you for the great feedback on the staff!! We appreciate your business and look forward to assisting you again.
We ordered a LG Refrigerator, it arrived with a broken compressor and we lost all of our food.The repairman said that the "new" unit dated back to 2013 and that it came from someones house with a crayon stuck underneath the unit.The compressor did not work and the parts were not from the factory.We did get our money back and was paid for food loss.I told American Freight I was calling the Attorney Generals office & Consumer Affairs.The repairman talked to the lady at American Freight and said this place was ripping off peopl... read more
Business response:
Although rare, appliances from any vendor can fail upon delivery and we are sorry you had a problem with your purchase. American Freight arranged the return and covered the food loss within days of being advised the item did not function as expected.
I think they are the best .Great Attitude Thanks YALL
Business response:
Thank you so much for your positive feedback! We appreciate your business!!
Frequently asked questions about American Freight Furniture and Mattress
How is American Freight Furniture and Mattress rated?
American Freight Furniture and Mattress has a 2.7 star rating with 843 reviews.
When is American Freight Furniture and Mattress open?
American Freight Furniture and Mattress is open now. It will close at 8:00 p.m.
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