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American Freight Furniture and Mattress
- Retail
- Clay, NY
About this business
American Freight Furniture and Mattress in Clay, NY is a warehouse furniture store. We sell furniture including sofas, loveseats, recliners, sectionals, dining room, mattresses, beds. When you can purchase high quality furniture at closeout prices and avoid paying for fancy showrooms and displays, you get the best for less! Shop our deals now with great savings on select sectionals, sofas, mattresses and more. Lowest prices guaranteed. Same day delivery. Take your furniture home for $50 today!
Location details
4124 NY-31, Clay, NY, 13041, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
They sold me a used broken washer dryer on May 2020 for $1400, no returns acceptable. The product is still broken and not usable. I asked for a return so they fowarded me to GE which they too are not able to help. I paid for five year warranty which is also non refundable. At this point I just want my money back.
Business response:
American Freight would like to assist but records show the original purchase was exchanged and the second purchase was refunded via ******** on 5/9/20 $1450.58. If there is another purchase, please email the order information to websales@americanfreight.com for additional research.
I placed a order on 3/19/21, using financing. I was told my order would be delivered 3/23/21 called to confirm Only to be told my order would be canceled because they NO longer have what I ordered. Called customer service several times only to get no customer service , no manger would come to the phone, just an on well try looking again. I got rid of my old refrigerator thinking I will get one tomorrow Tuesday. I have no idea what I’m going to do until I find another one. Nick the story manger was rude when I asked why my OR... read more
Business response:
American Freight would like to assist. Records indicate the sale was refunded and Region Manager Ian has attempted to contact you by phone. Please contact him per his voicemail to discuss further.
Furniture I purchased was poor quality with seams ripping. I now have to pay for a delivery fee of 60.00 to get my waiting furniture..I should not have to pay for their 3rd party delivery since it was not my fault couch didnt last ..they should have a funds account for customers who have and will go thru with what I'm am having to deal with.
Business response:
American Freight has contacted the customer to explain the warranty coverage and advised the new items are being delivered on 4/8. In addition, warranty coverage was updated to the 5 year plan.
Never will I ever do business with this store. Salesperson was rude, and didn't know anything about the products he was selling. He couldn't get me prices for certain items on display and walked around aimlessly. When I finally paid for the items I ordered, they wanted to nickel and dime me for delivery fee, and set up. Finally 3 days later, I get my items delivered, only to find that they are incomplete(missing needed hardware). I then called the store and talked to Ian, and he said that it was the last box of those tables,... read more
Business response:
Missing items do occur from the manufacturer at times. Supplies are not being replenished as quickly do to the global pandemic so the store offered to reimburse for hardware plus a credit for inconvenience rather than have the customer wait for the manufacturer.
Don't actually have the items they are selling! Don't confirm an order and tell you that you can come pick it up, then tell you your items haven't been in stock there for over a year, and they haven't had any of what you purchased for quite awhile. Don't take peoples money and inconvenience them. Not to mention get them excited about getting something only to disappoint them because you don't have what you are selling!
Business response:
We are sorry you had a problem with your order. American Freight just completed conversion to new systems to better serve our customers. There have been instances where inventory has not updated correctly and we are resolving those items as quickly as possible.
Guy in there is very arrogant and rushing when it was only me and 2 other customers in the store. I told him we going to wait to get our bed even thought he said they were sold out of almost every bed and have been for a very long time. He made the remark yeah I figured that and knew y'all wasn't going to get it after saying we going to wait. He was very very rude.
Business response:
We appreciate your feedback and would like to help as best we can. Please call 1-866-388-6333 so we can put you in direct contact with the Regional Manager of the store location. Thank you.
I purchased a dinning room set from the Decatur, GA location paid for the items and had a delivery scheduled for last Saturday. The delivery guys come and start to open the merchandise to tell me that the dinning set was missing a leg to the table and that was the last set. He then informs me he told the store manager at the Candler Road location the box was open and to make sure everything was in there. The manager DeAndre informed him it was. Long story short I had to pay $70.00 for a delivery even though I didn't receive ... read more
Business response:
American Freight appreciates your feedback and will be refunding the delivery fee and addressing the event with the appropriate teams.
I placed an order for a set of washer & dryer from their website worth almost two grand. The local store contacted me next day and mention both items were out of stock, I was ok that they issued a credit memo for the refunds right away and told me it could take up to 10 business days for the refund to be complete. The problem was after more than 2 weeks of waiting for the refund it was never processed. I contacted their customer service and they told me the refund will be expedited from corporate between 2 to 48 hours, well!... read more
Business response:
American Freight issued refunds on 2/18/21 for the amounts of the purchase via ******** and ********. The refunds did not bridge into the ******system and the issue was corrected by Customer Service once cause was identified. We apologize for the delay.
I placed an online order 3/7/21 for Raspberry Bedroom Collection Item# Mfr# 171-DRMR. Went to American Freight later that afternoon to pick-up my items FOR THE STORE MANGER TO TELL ME MY ORDER IS NOT AVAILABLE and went on to say that our inventory hasn't been counted in 2yrs and since you placed your order online i need to call customer service for a refund. I called when i left the store no answer and again on 3/8/21. I have NOT received a call back as of yet 3/9/21 . I NEED REFUND ASAP
Business response:
American Freight apologizes for the inconvenience. Your order has been refunded to the card used for the purchase. Please allow 2-4 days for it to post to your card.
Frequently asked questions about American Freight Furniture and Mattress
How is American Freight Furniture and Mattress rated?
American Freight Furniture and Mattress has a 2.7 star rating with 843 reviews.
When is American Freight Furniture and Mattress open?
American Freight Furniture and Mattress is closed now. It will open at 10:00 a.m.
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