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American Freight Furniture and Mattress
- Retail
- Clay, NY
About this business
American Freight Furniture and Mattress in Clay, NY is a warehouse furniture store. We sell furniture including sofas, loveseats, recliners, sectionals, dining room, mattresses, beds. When you can purchase high quality furniture at closeout prices and avoid paying for fancy showrooms and displays, you get the best for less! Shop our deals now with great savings on select sectionals, sofas, mattresses and more. Lowest prices guaranteed. Same day delivery. Take your furniture home for $50 today!
Location details
4124 NY-31, Clay, NY, 13041, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I originally wrote a negative review about the furniture and warranty I purchased from American Freight. To be totally honest, I was not happy. I tried reaching out to the company that built the furniture, AF policy, and never received return email nor phone calls. I finally wrote the negative review on this site. To my surprise, the manager from AF called me and the furniture has been replaced. It took work on my part but AF has made the warranty work.
Business response:
We appreciate your additional feedback! Justin O'******, the region manager in your area, took quick action to swap your furniture and we are very pleased that the issue was resolved to your satisfaction
I wish I could leave 0 stars. This place is absolutely ridiculous. I bought a matress and box springs, a rug, and headboard all for my new home. The box springs broke in 2 days. Took a week for someone to contact me back because the manager was never there. They said they would return the bed. I take the matress and box springs back and the manager left a note stating they would return the box springs only. What's this horrible matress good for with no box springs. So now I have to call the store back and fight with them. We... read more
Business response:
We are sorry to hear you had an issue with your purchase. The store has confirmed they contacted you and resolved the issue. Please let us know if we can be of further assistance.
You suck at service and customer service bought washer and dryer washer was delivered smash on the top and the the dryer is Mia I was told there is nothing they can do keep away from this company.
Business response:
We are sorry there was an issue with your delivery. The region manager researched and it appears the carrier damaged the item. Our records indicate pickup request 935598445 was initiated with Pilot Freight to pick up the damaged item and we will be processing a refund.
I don't understand how this company warrants an A+ rating. The furniture looks good, but...... we bought living room, den and kitchen furniture. Reclining couch broke, kitchen bench broke. Filed a claim over 4 months ago and have not heard back. The store manager has washed his hands and says that that he has no power to help. The bottom line? I feel violated Buyer beware here
Business response:
The claims are processed by a third party and we are sorry there has been a delay with them. The American Freight Region Manager for your area is contacting you directly to resolve the replacement.
Order the maytag washer had dents and scratches like pictures. Picked up item and installed in home but no power to washer.,called the store and was told that it's still under the 30 day warranty to call maytag and request for a tech to come out. The tech came over and said motherboard not working need to order parts and it's going to be a while for the item to be shipped. 3 weeks and still no washer called both store and tech they just passing the buck. Called the financial dept so that I could stop payment since I have no ... read more
Business response:
We are sorry to hear you had a problem with the washer that could not be remedied. The store has confirmed they were in contact with you and they are delivering a replacement washer on Monday to resolve the issue.
STAY AWAy from this con company I placed an order of a floor model stackable washer/dryer machine on April 12, 2021 and it was delivered on April 27, 2021. My mom was able to use it 2,3 times and the washer broke on April 29,2021 which is less than a week. I called American Freight to get assistance. The first representative did not even ask me for my order number, she immediate gave me a number which she said that is their technical department who will help me out. I called and found out it is from Sears. They gave me an ap... read more
Business response:
Although rare, appliances from any vendor can fail upon delivery and we are sorry you had a problem with your purchase. Please return the item for a full refund.
Horrible customer service! Bought a refrigerator Saturday and it was delivered on Monday. The fridge doesn't work and does not get cold. I called to have them take care of this and refund it and pick it up. They said I need to call warranty company to have them decide whether to replace or repair. Why should I have to do that with a new piece of equipment? They say they won't refund me. Warranty company said they have had several complaints about this company selling refurbished equipment that was previously taken out of ser... read more
Business response:
Although rare, appliances from any vendor can fail upon delivery and we are sorry you had a problem with your purchase. American Freight arranged the return and processed the refund as of 4/30.
This place is the biggest scam stuff they are selling is like the dollar tree if furniture stores managers have no experience or customer skills when you try to contact anyone at corporate they avoid you I purchased a couch and with in a month it was falling apart what a joke I know now cheaper isn’t always better I’m really thinking about taking this furniture to corporate office and leaving it in front of there front door
Business response:
We are sorry you had an issue with your purchase. We confirmed your American Freight store refunded the purchase in full. If further assistance is needed, please let us know.
Unprofessional Unwilling to resolve issues False delivery services No communication if i could leave 0 stars i would save yourself and your money and go somewhere else. They give our people such a bad reputation by the way they do business
Business response:
<span style="all: unset;">We are sorry to hear you are having troubles with your purchase and would like to help as best we can. Please call <span style="color: unset; font: unset; font-feature-settings: unset; font-kerning: unset; font-optical-sizing: unset; font-variation-settings: unset; text-orientation: unset; text-rendering: unset; -webkit-font-smoothing: unset; -webkit-locale: unset; -webkit-text-orientation: unset; -webkit-writing-mode: unset; writing-mode: unset; zoom: unset; place-content: unset; align-items: cente... read more
Frequently asked questions about American Freight Furniture and Mattress
How is American Freight Furniture and Mattress rated?
American Freight Furniture and Mattress has a 2.7 star rating with 843 reviews.
When is American Freight Furniture and Mattress open?
American Freight Furniture and Mattress is closed now. It will open tomorrow at 10:00 a.m.
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