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American Freight Furniture and Mattress
- Retail
- Clay, NY
About this business
American Freight Furniture and Mattress in Clay, NY is a warehouse furniture store. We sell furniture including sofas, loveseats, recliners, sectionals, dining room, mattresses, beds. When you can purchase high quality furniture at closeout prices and avoid paying for fancy showrooms and displays, you get the best for less! Shop our deals now with great savings on select sectionals, sofas, mattresses and more. Lowest prices guaranteed. Same day delivery. Take your furniture home for $50 today!
Location details
4124 NY-31, Clay, NY, 13041, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I am out so much money. The delivery drivers couldn’t get my sofa into my very large basement. They damaged several walls, ceiling, banister, and door trying to make it fit. I ended up sending the sofa back for a refund. We found the exact same sofa and my son easily got it down without a single issue. The doors, stairs and hallway are big enough. I very specifically asked my sales person of the table would be assembled or if there would be a fee. He assured me it would be assembled. He actually said “I promise”. Once the ta... read more
Business response:
We are sorry that you had an issue with your order. We would like to assist but were unable to reach you. Please call 866-388-6333 to be connected with a member of the ********************** team.
DO NOT VISIT THIS STORE My experience was as follows: On 6/8/2021 myself and my significant other went into the Decatur, GA Store to purchase Sofa, loveseat, recliner, bunkbeds and Rug. these items were paid for via the finance options. The delivery was set for 6/22/2021. On 6/22/2021 (date of delivery) we called the store to get the estimated delivery time. We were told the Store Manager would call back NO CALL BACK RECEIVED. We called back later that day and was told our love seat was sold to another customer. We went to t... read more
Business response:
We are sorry you had a problem with your order. The delivery fee was waived. Please call 866-388-6333 to discuss further.
I paid for furniture over a year ago and got the warranty on it so when the couches stopped working right I used my warranty and they approved it and told me to go in the store to pick a new set or the same on well since the store no longer carries the same set I picked one a little different with a cheaper price so Alex told me he will put in the order for my set and it should be in but April 23rd so I told him that was fine, that day came and went a month past and I called and asked about it and now they no longer have a d... read more
Business response:
We are sorry you have has a problem with your purchase. The warranty team reviewed your claim and approved an exchange for the sofa and loveseat. Due to the impact of the global pandemic on manufacturing and supply chain, deliveries have been delayed and shipments have been shorted which is outside the control of American Freight. If you would like to select a different set, you can contact the store and they will assist. Please use RA#0629-1250BE when contacting the store.
Worst customer service ever. Promising delivery of an item and never following through it. They never reached out to communicate any delays, the customer has to constantly stay on top of them all to find out the item still won't be delivered. Asst. Manager avoided phone calls, didn't even listen to my concerns and certainly never bothered to try and resolve things in a timely manner. He even called me "love" in an attempt to calm me down during one of our non productive conversations.
Business response:
We are sorry there was an issue with your order. There have been significant manufacturer and shipping delays due to global shortages outside the store's control. Records indicate your order has been refunded by the store. Your feedback regarding communication is appreciated.
We bought this refrigerator on March 14th of 2021 and by the 18th. it quit working. They have sent out 4 different service people and they tell us it is fixed but then it never get to temp. Our refrigerator has never gotten below 50 degrees. we have lost almost 3000.00 in food which they do not want to reimburse us for. I will never recommend any of Sears products after all of the problems we have had with this and all the money we have lost.
Business response:
We are sorry that you had an issue with your order. We would like to assist but were unable to locate your order with the information provided. Please call 866-388-6333 to be connected with a member of the management team.
Absolutely unorganized, unprofessional, and untrained. This was a horrible experience and I do not recommend this company at all.
Business response:
We are sorry you had a problem with your purchase. Records indicate the order was refunded. Your feedback has also been shared with the management team.
Worst company ever to do business with I have had three living room sets already one broke in less than a year the whole frame they brought me another loveseat and couldn’t get me the couch or the recliner that I ordered we waited months on that they sold it out from under us then they brought me another couch and reclining couch and the guy told me he would put the loveseat and recliner on layaway till I got the warranty on the loveseat which the cushions flattened and sunk in and you were sitting on the wood frame then I c... read more
Business response:
We are sorry you are having issues with your purchase. Global supply issues have impacted the arrival of some items. Your local store can help or please call ************ with your order details and Customer Support will escalate the issue to the region team.
It has now been over four months since we ordered a dryer. Upon hooking it up, the delivery company determined was too damaged to use and took it back to the store. Meanwhile, our money was NEVER refunded. We have tried numerous times to contact the store directly only to be ignored. We contacted customer service only to be provided false promises, no follow up and have yet to receive a refund because they "haven't been able to confirm with the store." The store manager and employees have obviously made it a practice to prov... read more
Business response:
We apologize for the delay. The refund has been processed and the customer has been provided with the refund details through the Region Sales Manager.
I purchased a brand new dryer from American Freight in Tucker,GA. The appliance did not work. It was brand new in the box. I got a warranty and called the manufacturer, Sears, who jerked me around until finally it was serviced. However the dryer still did not heat. I cannot get my money back and the dryer doesn't work. I can get a n exchange but I'd the dryer is manufactured incorrectly, what benefit will another new brand one will work? Do not get any appliances from Thai store. All sales are final and their new appliances ... read more
Business response:
We are sorry you had an issue. The order was refunded on 6/2/21 as a store credit that can be used toward reselection. Please contact the store directly to discuss further options.
Frequently asked questions about American Freight Furniture and Mattress
How is American Freight Furniture and Mattress rated?
American Freight Furniture and Mattress has a 2.7 star rating with 843 reviews.
When is American Freight Furniture and Mattress open?
American Freight Furniture and Mattress is closed now. It will open tomorrow at 10:00 a.m.
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