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American Freight Furniture and Mattress
- Retail
- Clay, NY
About this business
American Freight Furniture and Mattress in Clay, NY is a warehouse furniture store. We sell furniture including sofas, loveseats, recliners, sectionals, dining room, mattresses, beds. When you can purchase high quality furniture at closeout prices and avoid paying for fancy showrooms and displays, you get the best for less! Shop our deals now with great savings on select sectionals, sofas, mattresses and more. Lowest prices guaranteed. Same day delivery. Take your furniture home for $50 today!
Location details
4124 NY-31, Clay, NY, 13041, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Bought a dryer from a location in Portage Indiana on 4/24/21. When I got it hooked up the next day, the dryer was making an awful screeching sound that could be heard through the whole house. Called the store and was told to bring it back in. When I arrived the manager told me I would have to contact GE for a manufacturer warranty claim and there was nothing that could be done from the store even though I was told when I bought it that the unit was tested before being placed on showroom floor. Manager stated that all applian... read more
Business response:
We are sorry you had a problem with the appliance. American Freight Region Manager Matt C*** is working to resolve the issue and will arrange an exchange of the item for you. He will contact you to discuss.
I bought a dishwasher online and the ad said only minor cosmetic damage. I got to the store and the unit didn't have a handle. I don't call that minor. I asked to exchange for another unit. This unit also had minor cosmetic damage on the front. There were a couple of dents. No big deal, right? When we got home to use the machine, water flooded our kitchen! I called AF and they said I couldn't exchange this unit because it was more than 48 hours. This random time was no where on their receipts nor in the store. They said I wo... read more
Business response:
American Freight has attempted to contact the customer via email to resolve since there was no phone number on the order. Please contact Region Manager Mike B****** for additional assistance.
The fridge I had originally purchased was sold without our knowledge. When it came time for delivery, American Freight delivered a completely different fridge. Since this incident, they have been completely unresponsive and unhelpful with getting a new fridge or deliveries. If I have not held their feet to the fire throughout this process, I would have ended up giving them $1900 for nothing.
Business response:
While rare, there are occasionally issues with delivery. We are sorry you had an issue with your purchase and that the region sales manager was unable to resolve for you per your conversation. We would be happy to assist with a future selection.
Please beware of this organization. I shopped at store #***** and purchased a Samsung Front Load Washer. As warehouse associate was loading my washer, they dropped it FACE DOWN on the CEMENT. Taking what was an almost perfect condition item and now having a basket ball sized dent in the front. Sales associate assured me that he would be able to get another in. I left having paid $858.59 for my item and NOT having the item come home with me. I called numerous time to speak with 3 different associates (will provide names if as... read more
Business response:
We are sorry you had issues with your purchase. American Freight records show the purchase was refunded via ********* to the original method of payment. Please advise if you do not see the credit.
Before this business rebranded it was Sears Outlet. I purchased a range and a refrigerator. The range I have had no issues with. The refrigerator is another story. I brought both of these appliances in February 2020. The icemaker stop making ice in March 2021. Tech came out and I was told it was a bad icemaker. Part was placed on backordered. And it still is on backorder. Then two weeks ago my refrigerator stop cooling. Lost food and filed a claim. Still waiting to hear on that. I have spoken with 17 different people about s... read more
Business response:
It appears this was being worked by Sears Service. American Freight contacted them on the customer's behalf and learned a replacement authorization was processed. The store manager is contacting the customer to assist with next steps.
I am very unhappy. Bought dishwasher on line , called to see when I could pick it up. Was told they didn't have one after all and gave me a number to call about a refund. Called the new number and have to wait 5-7 days for a refund. I will never buy anything from here again. I feel scammed.
Business response:
We apologize for the inconvenience. Your order has been refunded . Please allow 2-4 days for the refund to post.
Do not even waste your time!!! The reviews are not lying.
I had gotten a refidgeator from them a week ago and i havent recieved the item and the delivory person claims that they came to my house to deliver the item and they claim they called me and they havent the only thing that i recieved from them was a text message saying that my item is on the way and the tracker is way off and now i got told it will be delivered tomorrow im never buying anything from them again
Business response:
We are sorry you had an issue with your delivery. The delivery fee has been refunded for your inconvenience.
Bad business ethics. I purchased a refrigerator from American Freight on 2/20/2021. They came to deliver on that following Monday but couldn't get up the driveway because their "tires were bald".. Rescheduled delivery and they couldn't fit through front door and it was too snowy to bring to back door which was bigger. Went to the store personally because they didn't answer their phones or call me back when they said they would. The refrigerator was not even in stock. Wanted my credit card to be credited and still have not ye... read more
Business response:
We are sorry you had an issue with the purchase. Our systems conversion delayed the refund. The refund has been issued today and will typically post in 2-4 days.
Frequently asked questions about American Freight Furniture and Mattress
How is American Freight Furniture and Mattress rated?
American Freight Furniture and Mattress has a 2.7 star rating with 843 reviews.
When is American Freight Furniture and Mattress open?
American Freight Furniture and Mattress is closed now. It will open at 10:00 a.m.
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