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American Freight Furniture and Mattress
- Retail
- Clay, NY
About this business
American Freight Furniture and Mattress in Clay, NY is a warehouse furniture store. We sell furniture including sofas, loveseats, recliners, sectionals, dining room, mattresses, beds. When you can purchase high quality furniture at closeout prices and avoid paying for fancy showrooms and displays, you get the best for less! Shop our deals now with great savings on select sectionals, sofas, mattresses and more. Lowest prices guaranteed. Same day delivery. Take your furniture home for $50 today!
Location details
4124 NY-31, Clay, NY, 13041, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Bought a brand new refrigerator on Saturday from Louisville Dixie store, unwrapped it, and realized it had a huge dent in the bottom and was missing pieces. Looked like someone dropped it on the corner. So my wife called the store Sunday morning to explain the issue. We received the replacement and plug it in that evening. Monday evening, get home and realize it has not been freezing and all of the food is now un-thawing, so my wife calls the store Tuesday morning at this point to request a refund since we still don't have a... read more
Business response:
We are sorry you had a problem with the purchase. American Freight Region Manager refunded the item due to multiple issues.
I went to American Freight and purchased a GE stove they said was in stock. They charge my credit card. Same day I drove 2 hours to the store to pick up the item. When I arrived at the store. The staff was very unhelpful and made it seem like I was waste their time. The store did not have the part in stock and said the part was not in stock for a while. The store said they could not refund my card until Monday as the owner of this store was not in. I called the website customer contact to cancel the order. They told me it wo... read more
Business response:
American Freight has issued a full refund for the sale which should post in 2-4 days depending on the card issuer's process. Reference ********************************. We strive to issue refunds as quickly as possible and apologize for the inconvenience.
Awful awful customer service. Ordered something online and received an email the next day saying they no longer have it. We have been waiting for 7 days now to get a refund. Everytime we call to ask where it is the manager Kyle, says he will contact corporate and call us back. He never calls back. Today I called and was left on hold for 40 minutes!! We just want our money back. It was a lot of money and now is not the time to keep our money hostage. Worst company ever!! Beware!!!
Business response:
American Freight just completed a systems update that delayed some transactions. Your PayPal account has been refunded. If you do not see it, please let us know.
Sales representive Jason and Rex I believe was very professional honest took their time helping us..We purchased a king size bedroom suite on Saturday and it was delievered the very next Day Sunday...will definitely shop here again..Thanks for your patience and help...
On March 26, 2021 I called at 9:36 AM about a refrigerator and was told that unless I purchased online it could not be held. I went in with my spouse after work and was told that #1 The item was not there but could be on the next mornings truck and to call after noon the next day to check. We walked around the store and noticed the open stock room and the large items in there. A worker rushed to the area so we walked away. We opened the the photo of the item on the website and noticed the picture of the refrigerator had inde... read more
Business response:
We are sorry you are having issues. American Freight sells some one of a kind items and inventory turns over quickly - once they are sold, they cannot be given to another customer. Please call 1-866-388-6333 so we can put you in direct contact with the Regional Manager of the store location if you would like additional assistance. Thank you.
They advertise very low prices for a bedroom set but it is not actually true. It’s one piece to begin with. They are a high pressure bait and switch operation and now I feel regret that they pushed me into spending $2,000 on crap furniture when I thought I could get a complete bedroom set for like $600 or $800 as they advertised. I needed bedroom furniture right away and caved in to the pressure although it’s way more than I can afford. And the financing is at an extremely high rate.
Business response:
American Freight advertised prices state what is included for the price. There are global issues with product availability that may cause delays in receiving the product. If an item is needed quickly, the store will provide guidance on options that meet that need. The financing is handled by a third party company, American First Finance, and they send the documents directly to the customer to review and sign. The store is not involved in that process.
The absolute worst furniture company I have ever bought from. The worst costumer service. We bought a living room full of furniture and couch was delivered broken. 2 months later I still do not have a replacement.
Business response:
American Freight has swapped the items for the customer. Global supply issues have impacted product availability slowing resolution.
This was the worse experience ever I ordered a sectional online however it went to the wrong store I contacted the store they were very rude very ghetto unprofessional kept hanging up in my face would not answer the phone I nearly nearly $1000 at this point I don’t want the furniture I just want my money back they are not helpful at all this is the Jackson Mississippi location this location needs to be Re-advised
Business response:
We are sorry you had an issue with your purchase. Per your request, a refund has been issued.
Brought a couch on Saturday was than told today Monday they couldn’t deliver it. Couch never left the store so per their policy I am entitled to a full refund. The manager at the store claims they switch POS systems on Sunday and could not verify anything orders at all previous to the POS switch so they somehow can’t find my order even though I have my receipt. I’ve asked for a cancellation and a refund and the store manager is refusing to cooperate and cooperate doesn’t answer the phones. Horrible customer service and even ... read more
Business response:
We apologize for the inconvenience. American Freight did just complete a system conversion this weekend and there was a lag as all the order data was transferred to the new POS system. Your order has been refunded. Please allow 2-4 days for it to post to your account.
Frequently asked questions about American Freight Furniture and Mattress
How is American Freight Furniture and Mattress rated?
American Freight Furniture and Mattress has a 2.7 star rating with 843 reviews.
When is American Freight Furniture and Mattress open?
American Freight Furniture and Mattress is closed now. It will open at 10:00 a.m.
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