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American Freight Furniture and Mattress
- Retail
- Clay, NY
About this business
American Freight Furniture and Mattress in Clay, NY is a warehouse furniture store. We sell furniture including sofas, loveseats, recliners, sectionals, dining room, mattresses, beds. When you can purchase high quality furniture at closeout prices and avoid paying for fancy showrooms and displays, you get the best for less! Shop our deals now with great savings on select sectionals, sofas, mattresses and more. Lowest prices guaranteed. Same day delivery. Take your furniture home for $50 today!
Location details
4124 NY-31, Clay, NY, 13041, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I left a google review in March, did not receive a response. I made an update and was asked to call the customer service number. I have called several times and left messages and still no call back. Flor has the worst attitude I have ever seen on a so called manager. Purchased an oven on 3/21 with a delivery date of 3/24. It was missing pieces and the oven did not work. Al (wonderful guy) offered a replacement. I went in on the 25th to schedule a delivery. I was told that it will be delivered today (3/27) and I will receive ... read more
Business response:
We are sorry you had an issue with your order. The store manager is issuing a credit and calling with the details.
I brought a bedroom set on January 9 2021. I received the bedroom set on January 21 2021. After a few weeks of having the bed ( around Feb 1 2021) the headboard and the foot board started to separate. On Feb 9 2021 the entire top piece of the footboard fell off the bed. I went online with the warranty company and filed a repair as instructed by the store manager and also called the corporate numbers an left voicemails but no return call. About two months ago I had one of the sales clerks at the store send an email to the cor... read more
Business response:
We are sorry for the delay. Warranty claims are processed by the manufacturer. The store manager confirmed the bed is being exchanged at your convenience.
Misleading advertisement what they show in the sales paper and on the websites is not available in the stores very mis leading. I spoke to a representative name Dominic who told me never believe the website or paper because they get whatever the distribution warehouse sends and I am better off physically coming to the store to view what's available.
Business response:
Inventory on the website is based on store inventory from around the country. Since sales are fluid, the inventory changes frequently. Confirming availability with the specific local store is an option.
I have purchased furniture from this company a few times over the years. Those were great experiences. Which why I am giving 3 stars. The experience I am having now is unacceptable. This one incident deserves 1 star. On April 10, 2021 I went to American Freight looking for a bedroom set. I selected one and the manager (i found out later he was the manager) said that they didn't have the dresser and mirror. I declined and proceeded to look at others. He said wait let me check. Ok cool. He comes back and say that the dresser a... read more
Business response:
We are sorry that your order has been delayed. There have been significant delays from the manufacturers along with shorted shipments as they work to get back to normal production and distribution in light of global sourcing issues created by the pandemic. The store set the expectation based on the information available. Please contact your local store for further assistance.
This is the worst possible customer service ever from the Fresno, California store!! I orders and paid online for a freezer. Paid for same day delivery of 100.00 extra. I got a confirmation and then accepted to have a frozen meet order delivered tomorrow from Omaha Meats. The assistent manager Jacob who we called to set up a time, they did not call us. Said they do not do same day and that was a corporate thing. They could deliver on sunday. Three days after my frozen food was to be delivered. He said I could come get it and... read more
Business response:
We are sorry you had an issue with your purchase. Same day delivery is not an option for all purchases and since the store could not accommodate delivery timing, the order has been refunded.
I put a sofa on layaway in 2019 and still have NOT received it! I paid it off 3/16/20 which is the day the shutdowns began so I waited to request it. I requested it in October 2020 and even had it transferred to another store which told me to call back in 2 weeks, 2 weeks came and another 2 weeks. So I waited until March...and was then told it was never coming to the store I transferred it to, to transfer it back to the original store. Original store gave me the same song & dance about not knowing when it was coming but that... read more
Business response:
We are sorry there was an issue. As explained, there is a remaining balance. Once cleared, American Freight will work on getting the furniture as quickly as possible.
I bought a Whirlpool compact washer and dryer from the Nashville store. I bought it using the financing plan. I was offered the 5 year warranty and declined because honestly I couldn't afford it. They were delivered one evening and the next day I did several loads. That evening my son did one load. The next day I did one load and that evening my son attempted to do a load. I say attempted because the washer would not work. The door is locked and will not unlock and the machine won't begin a wash cycle it just "growls." Ameri... read more
Business response:
We are sorry to hear you had an issue with the washer. Your local store will be happy to assist you with reselection at your earliest convenience.
Customer service was great and Looqman is a great salesman who helped us a lot. Thank you
Business response:
We appreciate your feedback! We will make sure it is shared with Looqman and his management team. Thanks for shopping at American Freight!
Buyer Beware! Horrible Company! They delivered a refrigerator that did not work. This is exactly why they have a no refund policy. They sell junk and then make you go through numerous steps to get a replacement. It has been 4 weeks trying to get a replacement. A technician has to verify that the appliance is unrepairable, it then takes the repair company 10 business days to submit the request for replacement to American Freight. In my case, I had to request this paperwork be sent directly to me so I could walk it into the Am... read more
Business response:
We are sorry you had an issue with the item. Our records indicate the store updated your transaction on 5/14/21. If you require additional assistance, please let us know.
Frequently asked questions about American Freight Furniture and Mattress
How is American Freight Furniture and Mattress rated?
American Freight Furniture and Mattress has a 2.7 star rating with 843 reviews.
When is American Freight Furniture and Mattress open?
American Freight Furniture and Mattress is closed now. It will open tomorrow at 10:00 a.m.
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