This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
American Freight Furniture and Mattress
- Retail
- Clay, NY
About this business
American Freight Furniture and Mattress in Clay, NY is a warehouse furniture store. We sell furniture including sofas, loveseats, recliners, sectionals, dining room, mattresses, beds. When you can purchase high quality furniture at closeout prices and avoid paying for fancy showrooms and displays, you get the best for less! Shop our deals now with great savings on select sectionals, sofas, mattresses and more. Lowest prices guaranteed. Same day delivery. Take your furniture home for $50 today!
Location details
4124 NY-31, Clay, NY, 13041, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
This company is full of it. The furniture is cheap and when you have a warranty they give you the run around about replacing the furniture even if it's a manufacturer issue. My claim was approved but the number that they gave me and the extension doesn't work I will never ever buy anything from American freight again or refer any of my friends and family members to them as well. Very unprofessional company.
Business response:
Records indicate American Freight received warranty approval for a claim that was submitted. Please contact the store at your convenience to complete the process. If there is an additional concern, please contact **************** at ************.
what a hot garbage company i got kitchen set came with one broken chair and one that was missing hardware even after they charged me 90 dollars to put it together try calling baton touge store constantly no answer filed two complaints with customer service nothing been about two months now stuck with two damaged chairs DO NOT SHOO HERE
Business response:
We are sorry you had an issue with your order. The store is working to resolve the issue as quickly as possible.
This piece of c*** company sold me a defective washing machine and I paid $1000 for it they provide no help and I cannot return it so basically Im out $1000 for a piece of c*** machine that they refuse to stand behind its a GE washer by the way
Business response:
We are sorry that you had an issue with your order. We would like to assist but were unable to locate your order with the information provided. Please call ************ to be connected with a member of the management team.
Terrible customer service and they never help resolve issue or answer the phone.
Business response:
We are sorry you had an issue with your purchase. Records indicate you spoke to the customer service center and they forwarded to the warranty team who confirmed the exchange has been approved. Please contact the store to complete the process.
Absolutely awful customer service that makes the deals you offer obsolete when you realize what a nightmare the actual buying experience is. I walked into the ***********, ** store and requested a stackable washer/dryer. We were shown a GE set by the salesman and decided to move forward with the purchase, paying for full delivery and installation. As soon as the delivery team arrived, they were frustrated to learn that the washer and dryer were being taken to the second floor. I apologized and said that no one ever asked for... read more
Business response:
We are sorry you had an issue with your purchase. It appears there was confusion about the need to stack the items so the proper parts were not available at delivery. The store is issuing a refund.
I would recommend this company to anyone. My loan amount borrowed was on $1140, and only owed less than 300 dollars within the time provided. I pulled my credit report and it shows a balanced owed of over $5000. Someone please tell my how do you get that amount for a balance under 300 dollars. Keep in mind we purchased this furniture in 2019, and here it is 2021, this balance should have been paid off. They continue to take money out of my account and I have not been able to get a resolution, but looking at the reviews I am ... read more
Business response:
The financing company is responsible for the contract so any questions should be directed to them. The number for American First Finance is ************. A copy of the lease agreement which includes all terms and fees is sent directly to the email used to open the financing agreement for signing before the contract is completed but they can answer any additional questions you might have.
Went to my local American Freight store to purchase a new sofa. The flyer on the sofa I chose said the sofa was $599.00. While finalizing the sale I was told that the price after taxes was about $1100 and change. I stated that the tag said $599 and he said that was the price of a chair. I feel very strongly that this was false advertising!
Business response:
We are sorry you had an issue. The Region Manager attempted to call you to explain the $599 price was for the chair, not the complete set of sofa, loveseat and chair.
Little to no communication for 4 months while awaiting order. I was promised a phone call when order arrived. Finally went up to store in person to be told my order had been completely discontinued and the assistant manager never even bothered to call. I was blown. Im now still without a couch after already paying and months of expecting standard money for product transaction. Im pretty flexible, but this was incredibly poor form. Not even an update or check in, just to be left in the dark and without my order. I even unders... read more
Business response:
There are global issues with raw materials and inventory shipments that have delayed availability and eliminated expected product. American Freight does try to keep customers informed on status as updates are received. We are very sorry you had a problem with your order.
This company is a joke, they are all lies and so is there financing company! DO NOT BUY FROM THEM!
Business response:
We are sorry to hear you are having troubles with your purchase and would like to help as best we can. Please call ************** so we can put you in direct contact with the Regional Manager of the store location you purchased from. Thank you.
Frequently asked questions about American Freight Furniture and Mattress
How is American Freight Furniture and Mattress rated?
American Freight Furniture and Mattress has a 2.7 star rating with 843 reviews.
When is American Freight Furniture and Mattress open?
American Freight Furniture and Mattress is closed now. It will open tomorrow at 10:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com