American Freight Furniture and Mattress

Rachel T 

on BBB

3 years ago

Overall I am happy with my furniture i purchased, but on the store in *****'s behalf they are awful. We came in last week to buy furniture, One sales associate said let me check on that for you and we wait maybe half an hour and he never comes back. A second sales associate approaches us, We tell him we had been helped but the first guy never came back so we let him know what all we wanted to buy. The entire time he would not stop texting on his cell phone and kept trying to up sell to us and sell me fake leather whatever it... read more

Wendy A 

on BBB

3 years ago

Absolutely the worst place Ever. The staff is rude, they dodge your call. I bought a couch, recliner, and loveseat along with an extended warranty. Two weeks after my purchase I noticed the whole bottom of my couch on one end completely fell out of the bottom. I filed a claim with the warranty company who denied because I was honest and said I wasnt sure what happened. The store accepted my claim under the one protection and offered to replace my couch. I was told couch was on back order and it would be 30 days. 3 months lat... read more

Joi R 

on BBB

3 years ago

I will NEVER purchase furniture from this store ever again. I purchased a completed bedroom set in mid-July. 2 weeks later the frame broke. I asked for a refund but was "encouraged" to use my warranty instead. Went through the warranty process and my claim was denied because I used the wrong manufacturer. No one corrected me or the process while I waited for an answer. Until I got denied. That was in August. It is now September and I still have no answer from the manufacturer. I just learned that it could take up to 60 days.... read more

Unfocused A 

on BBB

3 years ago

Unfortunately, some companies are associated with other companies and this drags them down. I am not sure who owns who but American Freight and American First Finance are partners is a lucrative scam network. If you have cash and need scratch and dent, I can't knock American Freight. However if you need some help, it's going to cost you, and cost you BIG TIME.BUYER BEWARE - American Freight and American First Finance aren't here to help you. They're here to prey on you and overcharge you for what you need. I have proof and w... read more

andre 

on BBB

4 years ago

Avoid this company, they were sent emails and no response, shame on them. My family purchased a refrigerator 2 years ago when they were known as another name.Recently the manufacturer of the fridge is in big trouble by the law as many units are becoming faulty and the fridge was only guaranteed for 1 year by American Freight we don't have a receipt anymore, if we could get proof of purchase we could have our fridge fixed by the manufacturer I have contacted American freight regarding obtaining proof of purchase or a copy of ... read more

GK W 

on BBB

4 years ago

This is the worse company Do Not Purchase anything from them. If you use a different card to make a pament it keeps the card number in the system and if buy some chance you miss a payment or something they will try each card that you have used to pull the money regardless of the date. Called the finance people and the lady told me that you have to let them know to remove the card even if you didn't give them permission. Please go somewhere else to buy furniture. 

Rodora B. 

on BBB

4 years ago

We bought living room furniture on 09/13/2020. No one ever mentioned it was a rent to buy. We set up the payments. We checked our account and they were still taking out money. We asked what the balance was and it is still the amount of what the original price. The finance company said it was rent to buy. We were never told about this. They just sat us down at a computer to see if we can get approve for financing. When contacting the finance that this was a normal complaint. We stop payment. Original payoff said it would be $... read more

Eunice T 

on BBB

4 years ago

American Fright is a total rip-off they told me that I was approved to finance my purchase with American First Finance. The paperwork was electronic and because I was not familiar with American First Finance I thought it was a "finance" company. I was told that I needed to have my purchase paid within 6 months from the purchase date to avoid the interest. I recently found out that I'm in a lease to own contact with American First Finance. I was not told it was a lease to own financing company because I would have never signe... read more

Kandie V 

on BBB

4 years ago

They made me give them 1 star didn't want to give them a star at all..went to buy a bed from them said it would take 3 weeks a month in a half goes by still nothing so I asked them to refund me my money 7 months goes by still no money spoke to the manager through email said they would send a check and still got nothing do not buy from them.they like stealing peoples money and makes you think its your fault..HORRIBLE PLACE!!!!!!!!!!!!