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American Freight Furniture and Mattress
- Retail
- Clay, NY
About this business
American Freight Furniture and Mattress in Clay, NY is a warehouse furniture store. We sell furniture including sofas, loveseats, recliners, sectionals, dining room, mattresses, beds. When you can purchase high quality furniture at closeout prices and avoid paying for fancy showrooms and displays, you get the best for less! Shop our deals now with great savings on select sectionals, sofas, mattresses and more. Lowest prices guaranteed. Same day delivery. Take your furniture home for $50 today!
Location details
4124 NY-31, Clay, NY, 13041, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I give this company no stars. They are unprofessional and liars. I wont ever buy from this company again. They care nothing about the customers. They delivered the refrigerator and wouldnt take the old refrigerator out and left the new refrigerator in the back yard. After we were told they would take away the old refrigerator for 10 dollars. I talked to the store manager and he wasnt much help. He should be fired. I will warn my family and friends to stay away from this company. Its not worth the headache.
This is the worst company to shop with. To make a long story short, I ordered a range and I was told 3 different delivery dates before they even showed up, then when it did arrive it was awful, the drawer is broken and is just sitting crooked and cannot be used, the over cooks at a veery slow time, and the digital time does not work. I have asked 3 times for a replacement and I keep getting told that they will get a new one out to me or we will have the manager contact me. DO NOT shop with American Freight!!! I wish I could ... read more
Business response:
We are sorry you had a problem with your order. There have been significant delays in availability due to the global pandemic impact on manufacturing and shipping. The Region Manager confirmed the store has been in contact with you and is exchanging your item today. Please let them know if you have additional questions.
They rarely have product in store. And I have been in recently after the guy manager took over, and it is going down hill: just by looking and watching the staff they are shory handed and they look so unhappy. The manager was super ***** and was rude to a couple of the workers there. I needed help he looked at me and turned and walked away. That just isn't a way to run a business!!!
Business response:
We appreciate your feedback and are sorry your experience was not positive. If you would like to discuss further, please call ************ to be connected with a member of the management team.
Order a stove through the Shrewsbury store on August 4th with a delivery date of August 6th. I got a call after I ordered the stove that they could accommodate the delivery date and that they would call me on August 8th to set up a delivery for August 10th, August 8th came and went with no call. So I called them on Monday August 9th and the gentleman that answered the phone acted all surprised no one had called me and told me that they had no more delivery dates left open for that week due to the up coming tax free weekend. ... read more
Business response:
We are sorry that you had an issue with your order. The ********** Store Manager indicated he spoke with you and arranged for delivery and a credit for the inconvenience. Delivery is scheduled for tomorrow.
I paid a small fortune for a top of the line bed. It was so uncomfortable it was ridiculous. We have a split king and my husbands side was fine. We figured out they were tagged the same but not the same. We got them exchanged and now barely a year old and its sloping. The local store cant help me. Tells me to call headquarters. Ive called and called and left messages. Ive sent pictures and everything else in for the warranty. I cant get a call back or anything.
Business response:
Serta handles their own claims so will need to be contacted directly using the link or phone number below.https://www.serta.com/warranty-claim-form888-557-3782
My order totalled just over $2,500 for 7 items. I made the order online and chose the ******** store which supposedly had the items. My debit card was charged immediately. I was supposed to hear by phone call the day after I made the order when delivery would be made. I was not called, and I could not reach the store by phone. I called the online customer service and they were unable to get a response from the store either. I then drove 45 minutes to the store and spoke with *****. The items were not in stock and he would no... read more
Business response:
American Freight records show the refund was processed on 8/17 to the MC used for the purchase so we sent the funds that day. There is no view of individual card activity once we release the funds. Different card providers have different rules for posting. Typically refunds are posted in a day or two but sometimes it takes the card issuer longer so we advise customers to allow **** business days. If a refund has not posted in that timeframe, we expect to hear back from the customer so we can investigate the delay.. Since dif... read more
I ordered a refrigerator online from the American Freight store located at ***************************. I even called ahead of time to confirm that there was Frigidaire 33 side-by-side black refrigerator in the store as it shows its available online. The store confirmed there was a refrigerator. Therefore, I bought the refrigerator online. Upon arrival, the manager, asked an employee if they checked for a refrigerator before confirming the order and the worker said, no. I saw the refrigerator on display and asked for their o... read more
Business response:
We are sorry you had an issue with your order. The Region Manager confirmed a discount was processed since the floor model was purchased.
SCAMMERS AND FRAUDULENT.I BOUGHT AND PAID FOR IT. AT THE **** TO PICK UP, **** THE MANAGER ASKED ME FOR EXTRA CASH MONEY IF I WANTED TO GET IT IF NOT HE PROMISSED TO CANCEL MY ORDER AND SELL IT TO OTHER PERSON AT HIGHER PEICE, HE MADE OTHER INVOICE AND CHANGE MY ORDER FOR A BLACK STOVE INSTEAD OF MY OVEN AND MICRO COMBINATION WHAT A FRAUDULENT PEOPLE IN THIS COMPANY, I'M TALKING TO MY ATTORNEY TO *** THEM, IF SOME ONE NEED HELP JUST CONTACT ME, I ALSO WILL PLACE SEVERAL REVIEWS ONLINE BECAUSE CUSTOMERS NEED TO KNOW
Business response:
The American Freight location has a 30" slide in electric range on hold per the order that was placed. The store cannot change an online order. We would be happy to refund this item if it is not what the customer wants.
Beware, American First Finance is an absolute scam!! Here is how it works: They make it sound like you can finance the PURCHASE of appliances. All of the paperwork is digital so you can't really deep dive into the fine print and you are hurried along. They get your signature on the line and here is what you get: You are now LEASING the appliance from them. The financing schedule they set up for you is over 100 days. If you do not specifically contact them within this timeframe to PURCHASE the appliance at full cost plus fees... read more
Business response:
The customer made a purchase with ********************** using ********************** First Finance. Prior to completing the purchase, the customer electronically signed their contract with American First Finance. This contract lists all payment information and terms and conditions of the contract. Upon completing the contract, the customer is provided with a copy of the contract from American First Finance to the email address they provided during their application. If the customer has any questions about their ************... read more
Frequently asked questions about American Freight Furniture and Mattress
How is American Freight Furniture and Mattress rated?
American Freight Furniture and Mattress has a 2.7 star rating with 843 reviews.
When is American Freight Furniture and Mattress open?
American Freight Furniture and Mattress is open now. It will close at 8:00 p.m.
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