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Allstar Kia
- Tires
- San Bernardino, KY
About this business
San Bernardino's new Kia Superstore, "Rebuilding the I.E. one Kia at a time!"
Location details
735 Showcase Dr N, San Bernardino, KY, 92408, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Went in for a Kia Optima , Carlos was amazing ! He helped me out a lot and walked me through the car buying process, he made the whole process easy and was very informative!
Business response:
Thank you for the 5-star review Juan. We appreciate you taking the time to notice our efforts. Please let us know if there is anything more we can do for you. Thank you.
I went early ast year to get a new car. I wanted a Kia optima and talked to the salesman David who was rude as hell. He took my info asked what I wanted to pay a month and I gave him a price and he told me for that car your gonna pay $560 a month,he didn't even ask if I had a down payment or was trading in my car. So I left and went to Rotolo Chevrolet and got a new 2016 Malibu with no problems.
Business response:
We apologize for the circumstance which led you to this 1-star rating. Customer service and satisfaction are a priority of ours and we apologize if we fell short of this during your interactions with our team. We extend our sincerest apologies and we hope that you will allow us the opportunity to earn your business in the future. Thank you.
Business response:
Thank you for the 5-star rating Kirsten. Please don't hesitate to let us know if there is anything else we can do for you! Thank you.
When I purchased the vehicle nothing was explained about the warranty. Luckily it's not my first Kia. When it comes to the service department. They never answer their phone. Waiting on hold every time for more than 30 minutes to make an appointment. I went in to make an appointment 1 time and was told it would be 3 weeks because they were busy. How can you be busy if you don't answer your phone to make appointments? They send out several emails telling you to make appointments online but the website says there is no availabl... read more
Business response:
Joshua, I am terribly sorry to hear about the negative impression you got during your most recent visit to our dealership. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work towards a resolution. Your satisfaction is of the utmost importance. Thank you.
Kurt and Andrew were great. They answered all of our questions, very patient and personable. We drove off with a 2017 Kia Sedona SX. Our kids love it and so do we. ��� Thank you!
Business response:
Thank you for the 5-star rating. We appreciate you taking the time to write this review! Please let us know if there anything else we can do for you. Thank you.
Business response:
Thank you for the 5-star review!
I had an appointment to get HomeLink installed in my new KIA Soul and to my delight when my car was finished, I saw that they had also washed it!! Very nice guys in the Service Dept.and the free car wash was a bonus. Well done, All Star Kia!
Business response:
Thank you for taking the time to share this great feedback with us. Our customers are the most important aspect to our dealership. We would not be the company without customers like you! It was a pleasure doing business with you and we hope you'll think of us when your car needs service.
Business response:
Thank you for the 5-star review!
These people are crooks look out for Victor and his boss named jose these are low life cheaters and con artist they promise you one thing then turn around and give out every reason why they can't hold up their end of the deal with scare tactics and false information they suck we got a major screwed. My kids are sad and crying now because we had to cancel our family vacation because they promised us our vehicle to turn around and tell us they won't sell it to us after all at the very last min (the night before we were suppose... read more
Business response:
I realize your frustration and apologize for the circumstance which led you to this review. I would like to know more about your recent experience at the sales department so I can prevent this from happening again and repair our relationship with you. If you could message me and provide me some more detail, I would greatly appreciate it. Thank you!
Frequently asked questions about Allstar Kia
How is Allstar Kia rated?
Allstar Kia has a 3.9 star rating with 112 reviews.
When is Allstar Kia open?
Allstar Kia is closed now. It will open at 9:00 a.m.
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