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Alliance Furnishings
- Business Services
- Austin, TX
About this business
Location details
3616 Far W Blvd #117-358, Ste 117, Austin, TX, 78731, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Highly recommend! My husband and I ordered a sofa table from Alliance Furnishings and was very impressed with the price and quality of the table. It arrived earlier than expected and it the perfect addition to our living room. Thank you Alliance!!
Business response:
Hello Hayley! We appreciate you taking the time to write about your experience with Alliance Furnishings. We wish you many years of enjoyment with your new addition to your living room! Best wishes, Debra Ellsworth (my husband Mark and I own Alliance Furnishings)
I recently purchased several couches and tables from Alliance and had a great experience dealing with them. The quality of the furniture was even better than I expected and it arrived when it was scheduled. I will definitely purchase more from them without hesitation. Good prices, good quality and great customer service!
I am super impressed with Alliance Furnishings. It was my first time buying furniture online, and I couldn't be more thrilled with the experience! Our family just moved into a new house from a small apartment and we were desperate to fill it with furniture. We found the selection on the Alliance Furnishings website was second to none. We found a really unique bedroom set, a couch, and a new table for a great price. And it shipped quickly, which is always a plus. When we had questions on our order, the customer service was pr... read more
Business response:
Dear Lauren- Reading this warms my heart. I love the idea of helping you furnish your new home. Thank you for sharing your positive experiences from working with us. We appreciate you taking the time to write this review. Wishing you many fabulous memories in your new home! Mark and Debra E********
The prices are unbeatable, and the family run business has nothing but the best interests of its customers in mind. I had a great experience with them!
Business response:
Hello Monica! Whoop! Home run! Thank you for your review! We appreciate the opportunity to work with you. Kindest regards, Mark and Debra E********
Absolutely horrible service we ordered a bed from them thinking that it would be a simple process in the meantime we are still awaiting the bed to be delivered to us even though the delivery service they work with in Atlanta Georgia is still inspecting the products there has been numerous pieces broken. when we contacted the lady that deals with everything through alliance furnishings she told my husband that once it leaves to go through the shipping and once they release it to the truck they are no longer responsible for th... read more
Business response:
Hello Krystle- From reading your comments, I would be upset too. I want to look into the issue for you, but don't find any orders in your name. Perhaps it's listed under your husbands' name? Please share that information with me so I can find the fastest resolution possible. It is true that we need to collect money before an order is placed. Since we are the "middle man", we count on our vendors, as well as the many touch points of the shipping companies to get furniture out without incident. Sometimes there are issues. We d... read more
Avoid at all costs! I chose this “vendor” because they had the best price online. Well, you get what you pay for. Buyer Beware: Alliance is simply a “middle man” that has no direct control over product, shipping, or furniture quality. My large box came damaged, several wooden parts were damaged. After many calls and emails, I finally got some replacement parts. Well, they messed that up as well—wrong part sent. I’m now so disappointed that I’m taking time to alert others. And I’m still not satisfied—nearly 6 weeks since I’ve... read more
Business response:
You are correct with your observation. We do not make the furniture and we cannot ship or deliver furniture to you. If you buy furniture that is cheap then you could or may have quality issues. There is a reason companies like Ashley have low prices. Their quality is not the best. We try and advise you and respond to you and update you any time anytime have been contacted by you. We cannot make things happen any faster but we have never ignored you or not responded to you. We also send replacement pieces based on feedback f... read more
Only received 2/3 of my sectional because they lost the love seat so they had to order a new one. It has taken a month and a half and still have not gotten the rest of my furniture. They say it’s on its way and will not reimburse me for the wait saying they already paid for their mistake by buying a new love seat like that was my problem.
Business response:
The freight carrier lost part of your order. Not normal but it does happen.Once we found out the piece was lost re-ordered from the furniture manf. We had to pay for this to correct the problem. We have been out hundreds of dollars to rectify the situation. I would say we busted our butts to get this resolved for you as soon as possible. Your furniture I understand is being delivers next week. Not sure what more we can do. We are losing money on this order but have done everything in our power to get the situation resolved. ... read more
I would leave ZERO stars if I could. I ordered a bedroom set on March 1, 2019. Delivery stated it would be here in April. I tried to call customer service on multiple occasions and was never able to reach them. I had to call their sales department and have them contact customer service for me and "make" them talk to me. When I finally got the delivery scheduled the headboard to the bed was cracked from top to bottom and the rails were scuffed. I sent the bed back and they ordered a replacement. I watched the tracking and whe... read more
Business response:
It is a pity that you haven taken the stance to trash us over issues that we have tried very hard to resolve for you. The bulk of your $2000 arrived without issue. Your bed, which is NOT $2000 had damage. We were notified by the freight carrier of the original damage so we spent hundreds of dollars to order a replacement set of bed rails for you. We were informed by you on Friday when the Delivery Agent came back out to put your bed together agin at OUR expense there was still an issue. We do not know what the issue is yet b... read more
STAY FAR AWAY!! I ordered an outdoor patio table from Alliance Furnishings February 2018. Before the end of summer, the table and chairs were cracking, chipping, and in terrible shape. I reached out to Alliance Furnishings via email and phone on 10/23/2018 and got a quick response from Mark E******** that someone from their service group would be in touch ASAP. I followed up on 10/29, 11/6, 11/9, and 11/15 with NO response. On 11/29 I sent another follow-up email and Katie R*** finally responded that they could order replace... read more
Business response:
Hello Benjamin- My name is Debra Ellsworth. My husband and I own Alliance Furnishings. I apologize that you had so many issues with your order. What makes me the most upset is that you were not receiving the communication that you deserved. Sometimes there are weak employee links in a company. Katie was great in so many ways, but she struggled with some necessary responsibilities. She eventually left and we discovered a lot after her departure. Our small team is reorganizing and systemizing so links in communication are hono... read more
Frequently asked questions about Alliance Furnishings
How is Alliance Furnishings rated?
Alliance Furnishings has a 4.2 star rating with 349 reviews.
When is Alliance Furnishings open?
Alliance Furnishings is closed now. It will open at 9:00 a.m.
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