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Alliance Furnishings
- Business Services
- Austin, TX
About this business
Location details
3616 Far W Blvd #117-358, Ste 117, Austin, TX, 78731, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Great people to do business with. Thank you for my beautiful bed.
If I could give more stars I would!!!! Great company with outstanding customer service!!!! Best price online by far. I had just an all around wonderful experience. I will shop here for all my furniture needs in the future. Alyssa was the bomb with keeping me updated. Give that lady a raise lol
Business response:
Whoop!!! Your review is greatly appreciated, Lance! I will pass on your compliments to Alyssa! Hope to hear from you soon! Cheers! Debra E******** (hubby, Mark, and I own Alliance Furnishings)
Great Pricing! We had a wonderful experience with our online purchase through Alliance Furnishings. The pricing was the most competitive for the Hooker sofa & loveseat we purchased. Alliance was timely and detailed in keeping us informed of our purchase and delivery. So glad we went with the White Glove Delivery, worth every penny. The White Glove service was professional, timely, and perfect in every detail. Thank you Alliance for a wonderful online purchase experience!
Business response:
Hi Perry! Thank you for sharing your experiences with us! As a consumer, I agree that white glove is worth every penny. It's helpful for the delivery agent warehouse to open and inspect before delivery. That way, if there are issues, they can be dealt with before your scheduled delivery. Additionally, assembly is a breeze when I don't have to read directions! haha! We look forward to the next time we can help you furnish your home. Kindest regards, Debra E******** (hubby, Mark, and I own Alliance Furnishings)
When I received my order there was a manufacturing defect on some of components. Once I’ve informed the store about the issue, Raby quickly approved and ordered replacement parts. He frequently checked with the manufacturer to expedite the order progress, sending me frequent updates. Great customer service!
Business response:
Hi Alexander- Awesome review! Thank you for spreading the word about Raby and our customer service! It feels so good when someone like you takes notice and shares good news! All our best to you and your family! Kindest regards, Debra Ellsworth (my husband, Mark, and I own Alliance Furnishings)
Raby and Katy are wonderful and will go that extra mile to assist you! Both returned my calls and provided prompt assistance and follow ups when needed. I would recommend this company to everyone and I will definitely use them again!
Business response:
Hi Susan- Happy Memorial Weekend! We appreciate you taking the time to share your experiences with Katy and Raby! That's awesome! We appreciate the recommendation! God bless you and your family! Debra Ellsworth (hubby, Mark, and I own Alliance Furnishings)
Just received my bookcase. Experience was awesome. Was initially nervous about ordering furniture online, but Monica was awesome during all the pre-delivery activity and was super responsive. Managed to get the bookcase about $200 cheaper than everywhere else I looked too. During delivery, the delivery company didn't put the furniture together, which I don't blame Alliance for, however the delivery company wasn't great as they were late and didn't know how to put the furniture together. The following day the service rep Raby... read more
Professional and exceptional customer service! They kept in contact throughout the order and delivery process. Would highly recommend!
I discovered damages to desk top when it was unpacked, and Raby worked with me and the furniture manufacturer to have the damaged piece replaced quickly. I would strongly recommend Alliance Furniture, their customer service is second to none!
Business response:
Hiya Mark- Whoop! As a small family owned and operated business, we have deep appreciation for reading of your happiness with how Raby efficiently got a replacement to you. Reading the words SECOND TO NONE gave me goosebumps!!! We know how upsetting it is when something you've worked hard for arrives damaged. Thank you for letting others know that you STRONGLY RECOMMEND Alliance Furnishings, even though your first order arrived damaged! We look forward to another opportunity to help you save some money while furnishing your ... read more
Probably best customer service I’ve ever received. Our furniture arrived but unfortunately had a small defect an needed to return or exchange. Due to a family emergency we weren’t able to open the box within the time limit and only found about it outside the return period . I spoke to Raby about it . He went above and beyond trying help us. Alliance has phenomenal customer service and will gladly recommend them to anyone looking to have a pleasant purchase experience.
Frequently asked questions about Alliance Furnishings
How is Alliance Furnishings rated?
Alliance Furnishings has a 4.2 star rating with 349 reviews.
When is Alliance Furnishings open?
Alliance Furnishings is closed now. It will open tomorrow at 9:00 a.m.
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