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Albuquerque Animal Emergency Clinic PC
- Veterinarians
- Albuquerque, NM
About this business
Location details
4000 Montgomery Blvd NE, Albuquerque, NM, 87109, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible. Absolutely horrible. I paid them a lot of money - they never returned my call. You have to call into the call center in order to get ahold of someone. Then when I needed to pick up something they were closed for the weekend and wouldn’t help me. I seriously spent a good amount of cash to be a able to have a vet be assessable - explain how you’re assessable if you’re not even there to help your clients.
DO NOT USE THIS PLACE*** This place is horrible. I've been taking my dog in every two days for subcutaneous fluid injections until I can get in with a specialist. Every time I show up they act like they don't have any history on my dog and I have to explain it all over again each time. Today I was charged an extra "Vet Tech" fee and when I called to tell them this was not correct they said there office manager was not in at the moment and I would have to sort this out with her before I got my dog back. This kind of customer ... read more
Business response:
Hello ****, Thank you for sharing your feedback. Our Area Business Manager reached out to you following your visit in February and we appreciate you taking the time to speak with us. We always want our clients to have the best experience possible. If we can provide any further assistance, please do not hesitate to let us know.
I have been a client since the beginning and now looking for a reactive that it does not take a week to 10 days to get in. It’s ridiculous. They are understaffed and overworked. It’s a joke. Everyone at my chosen clinic is nice but scheduling is a joke. The latest incident had to do with my unable to have someone check my cat’s injured and recovering from surgery eye injury. Nope, can’t work me in for 5 days. I had to argue to get in even then. My four animals are now looking for a new vet. They continue accepting patients k... read more
Business response:
Hi ********, thank you for taking the time to leave your feedback and we appreciate you trusting your pets' care with us. We are very sorry that we were unable to see your pet as soon as you called in, as our main goal at THRIVE is essential and preventative care. We do appreciate this feedback and we will be sure our management team is aware of your experience.
I’m contacting who ever is in charge of the ******** location! YOU HAVE THE WORST ****** PEOPLE WORKING THERE! Dr. ***** which sadly is assigned to my pet is never in the office! The workers do you have Working sound clueless and never get anything done! I’m beyond frustrated right now to the point where I am going to show up to this location in person and it’s not gonna go well! The whole dilemma here is the fact that I switch to Chewy so that my dog can receive flea and tick medication. Apparently the vet has to approve be... read more
Do not use! You pay your fees and they are ALWAYS booked some how there were dates before I had a membership and once I mentioned my account they are booked for months out EVERY SINGLE TIME AT MULTIPLE LOCATIONS. How is someone suppose to use the services they paid for if an appointment is denied every single time. I will be spreading the word on this. I even asked for my refund after I needed to schedule much needed appointment and they had the audacity to say I’m not guaranteed anything in return for my money.
Business response:
Hi Nallely, thank you for sharing your feedback. We're sorry your experience didn't match expectations. We are looking into this for you with the manager over this location, and if you would like to provide any further information on your experience please feel free to reach out to our customer service team at **************.com.
I've been a customer of Thrive and this is the third time I've had a bad experience and finally decided to make you aware of my last experience. I called the local Thrive and scheduled three different shots that were due for my pup. I got the shots total amount plus a $49 exam fee that I cannot afford. I told the person on the line I want to opt out of the exam. She said ok and that she'd make a note. I went to the appointment a d before walking in I had to check in by phone. I nicely asked the staff about opting out of the ... read more
Business response:
Hi Jean, we are very sorry to hear that you have had a negative experience with our THRIVE location, but we appreciate you taking the time to bring this to our attention. We are looking into this for you with our management team, and if you would like to provide any further information on your experience please feel free to reach out to our customer service at ***************com.
Horrible Experience! I took my sick kitten in at 8am . Kitten sat in carrier while Dr.Botinas saw other animals with "anxiety" that were deemed more urgent. My kitten sat in his carrier for 3 hours and then I was asked to come back and pick him up in another hour. While I'm waiting I'm watching other customers come out with their dogs and medicine in hand. When I expressed my displeasure I was snapped at by Dr. Botinas and passed off to Nick Rodgers, the business manager. He stated proudly that he was district business manag... read more
Business response:
Hi Cary, we are very sorry to hear that you have had a negative experience with our THRIVE location, but we appreciate you taking the time to bring this to our attention. We are looking into this for you with our management team, and if you would like to provide any further information on your experience please feel free to reach out to our customer service at woof@thrivevet.com.
If I could do a 0. Would. I made an appointment for my dog luna on Monday, 4/5/2021. Nothing was available, so I had to do a Wednesday due to my work schedules. I called the store to ask if any other thrive vet around my location had an appointment available. The representative checked, and everything was booked. The representative was being friendly and told me, “we can always add you to a list, and if an appointment cancels, we will call you To bring the dog.” I said, okay, that would be perfect. I never got a call from an... read more
Business response:
Hi *****, thank you for letting us know about your experience. Your feedback helps us get better and we work to resolve our clients' issues promptly and accurately. Please feel free to reach out to ******************or call ************with any additional feedback or suggestions you wish to share.
Will take all your $$$! We were referred to this vet because our current vet didn't have the resources to treat our dog over the weekend. They send out the vet tech to bring you an estimation sheet. Ours initially was $670. Jaw dropping but we didn't want her to die. So, we agree to it, telling them we don't want to spend much more. Then after the ultrasound and blood work they bring you out another estimation based on their findings. Of course, at least they have you where it hurts. You don't want your precious animal to go... read more
Business response:
Riley presented to the ER as a transfer from her family veterinarian. The owner reported that she had been out in the yard that morning for 2 hours unsupervised. Per the record, when the owner found her, she was conscious but in lateral recumbency and unresponsive. Her owner carried her inside and gave her water and she laid down and did not move. Her family veterinarian reported that she had extremely bloody diarrhea and had vomited a large amount of blood. On presentation, Riley was cyanotic (bluish gums) and lethargic. Sh... read more
Frequently asked questions about Albuquerque Animal Emergency Clinic PC
How is Albuquerque Animal Emergency Clinic PC rated?
Albuquerque Animal Emergency Clinic PC has a 1.3 star rating with 136 reviews.
When is Albuquerque Animal Emergency Clinic PC open?
Albuquerque Animal Emergency Clinic PC is closed now. It will open at 9:00 a.m.
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