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Albuquerque Animal Emergency Clinic PC
- Veterinarians
- Albuquerque, NM
About this business
Location details
4000 Montgomery Blvd NE, Albuquerque, NM, 87109, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
have spoken with a staff member or agent in August to cancel my cats membership. The Person reassured me she cancelled but I still had to pay until end of membership in October. So why did it automatically renew and why was I not told about an email I had to send. I spoke with several of your agents this morning. Not good connection and had to repeat my concerns. When I requested the phone number to the clinic it was denied, although it was very easy to sign up at the clinic. The last agent finally said if I had a complaint ... read more
Business response:
Hello Sabine, thank you for your review. I’m sorry to hear you had such a frustrating experience, but really appreciate you bringing this issue to my attention. Please feel free to reach out to ******************or call ************with any additional comments or suggestions you wish to share. We would love to make things right if you give us another chance.
Have used Thrive before with no problems. This time I called the "call center" to book an appointment, told them what I needed, my dog needed to be sedated to get her nails trimmed, they said fine and booked an appointment for 4:30 in the afternoon. I called a couple of days before the appointment and asked if there was something they could give me for her stress and they said yes, I paid $46 for pills to give her before her appointment. When I showed up and the tech came out to get my dog, we spoke a bit about what she was ... read more
Business response:
Hello Nancy, thank you for your review. I'm sorry to hear you had such a frustrating experience, but really appreciate you following up. We are looking into this further, and in the meantime if there is anything we can help with please reach out to our customer service team at woof@thrivevet.com. We would love to make things right if you give us another chance.
This review is for the Thrive Affordable Vet care in cedar hill tx 75104. August 3 I visited this location. I was EXTREMELY DISAPPOINTED to get this $320.25 bill handed to me, to only get a follow up call saying they didn’t get a good fecal exam and can I bring another one the following week??!!! Excuse me no I can not! What did I pay you for? and then they do not explain to you the fine print of this membership they that there is a 6 month commitment membership clause, I called to ask them to cancel my membership because I ... read more
Absolutely the best care. Our dog loved going to see ************** and started whining when we got close to this facility. The vet and other personnel showed loving care to our dog to the point he let them do whatever was necessary for the exam. Unfortunately, due to a tumor, one of his eyes had to be removed. Without hesitation I would recommend this facility. We never had any hesitation about having our dog treated and cared for by **************. Communication was great and we were always apprised of our dog’s condition ... read more
INEXPERIENCED VET | RUDE TECHNICIANS | PATHETIC SERVICES | OVERPRICED MEDICINES 1- Inexperienced doctors and technicians: In every visit we have got very generic responses to the symptoms and problems shared with the VET for my pet. There was no definite resolution nor there was a specific treatment/medicine prescribed for cure. 2- Overpriced Medicines and No prescription: We never got a prescription for any of the medications provided to my PET ***** . Each time they we were told a fixed marked up price and medicines were g... read more
Business response:
Thank you for sharing your feedback. We’re sorry your experience didn’t match expectations. We always strive to offer the best experience possible and we’ll work to do better. The Area Medical ******** has reached out to address your review and resolve your concerns.
I made two appointments for my dogs back to back. Due to Covid, they don't just let you in when you arrive, you have to check in online and answer questions, which is understandable. For my first appointment, I came in 5 mins late, I got stuck behind an accident and couldn't make a call as I was driving to let them know. I didn't think it was a big deal. So when I arrived, I did the online check in for both my dogs, then called the office. Esbaby, the ************, told me that my first dog can't be seen now because they hav... read more
Business response:
Hello Jessenya, thank you for your review. I’m sorry to hear you had such a frustrating experience, but really appreciate you bringing this issue to my attention. Please feel free to reach out to ******************or call ************with any additional comments or suggestions you wish to share. We would love to make things right if you give us another chance.
Frequently asked questions about Albuquerque Animal Emergency Clinic PC
How is Albuquerque Animal Emergency Clinic PC rated?
Albuquerque Animal Emergency Clinic PC has a 1.3 star rating with 136 reviews.
When is Albuquerque Animal Emergency Clinic PC open?
Albuquerque Animal Emergency Clinic PC is closed now. It will open on Monday at 9:00 a.m.
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