ADT Solar

1.9

Consumer Services
Tempe, AZ

About this business

Consumer Services

Location details

1258 W Southern Ave Suite 101-102, Tempe, AZ, 85282, United States

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Weekday	Schedule	Status
Mon	6:00 a.m. to 8:00 p.m.
Tue	6:00 a.m. to 8:00 p.m.
Wed	6:00 a.m. to 8:00 p.m.
Thu	6:00 a.m. to 8:00 p.m.
Fri	6:00 a.m. to 8:00 p.m.
Sat	7:00 a.m. to 5:00 p.m.
Sun	7:00 a.m. to 4:00 p.m.

1.9568 reviews

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Donald B.

4 years ago

They will not return calls and system has never worked as it was designed to I am now paying my original electric bills plus I have to pay another $228 per month for the solar panels this was one of the biggest mistakes I have made and will have to pay for it for the next 25 years ************************* ******* ****

Business response:

Hello ****************. We completely understand and hear your frustration We can certainly understand your frustration about receiving higher utility bills than you are expecting. One of our helpful customer success agents will be reaching out to further assist. Thank you.

Jonathan A.

4 years ago

If I can give this business a 0 star I would. July 2021 we decided to go solar. Why not? It sounded so good and they promised us so many things and it should be complete in 3 months. We got our solar panels installed on August 31. I understand it may go a little over 3 months for this project but now its going on almost 5 months without it working. The loan that we have took out 2 payments already because on their side it states that our solar project has been complete when indeed it hasnt, we had to contact our project mana... read more

Business response:

Hi ********, We are sorry to hear about your experiences with your project. Our Customer Success Team is looking into our concerns and one of our agents will be reaching out to discuss.

Gretchen

4 years ago

They keep calling and calling everyday-- All day with different numbers. It's Very, Very annoying!! Tried to get them to stop.WOULDNT DO BUSINESS WITH THEM EVEN IF THEY PAID ME!!

Business response:

Greeting ****************, we apologize that you have been receiving unwanted calls. Please send us your contact information directly to *********************************** and we will make sure your are removed from our database.

David

4 years ago

I decided to start my going solar on 11/24/2020. The representative that came to the house was prompt, knowledgeable, and was not pushy with the sale. I had already decided that I wanted solar and more about the process, price, etc. From that point, everything seemed to be going smoothly for install. My install date was 03/17/2021. They installed the 13 panels at that time. I decided after the fact that I wanted to add a backup battery. I agreed to go to Tesla. At this time, everything seemed to go to h*** in a handbasket. D... read more

Business response:

Hello, ******************************* we completely understand and hear your frustration. Our customer success team will be reaching out to further discuss your experience with Sunpro Solar. Thank you.

DONNA M.

4 years ago

If I could rate no stars I would fought with them though whole process was lied too about having a electric **** and a solar **** they promised a credit toward my electric **** they lied now I'm disabled stuck with 2 bills do not deal with these unscrupulous people

Business response:

Hello ******************, We do hear your concerns, We would love to speak and get further feedback. I see our Lead Customer Success has attempted to reach you and was unsuccessful. We will be reaching out to you however if we miss you please email us your best contact information to ***********************************

Thaddeus C

4 years ago

Called to get assistance with an offline envoy. Spoke with ******* who agreed to provide assistance getting my envoy back online. He sent me an e-mail with information I should attempt. In addition, ******* assured me I would receive a call from Sunpro for an order that was already placed. I was provided information, shown courtesies and favor to remedy my problems that were pleasing and acceptable.

Business response:

Thank you ********************** for leaving us a great review and for the shout out to *******, we will be sure to pass your feedback on to the rest of the team.

Mark

4 years ago

We've already purchased the system. It's up and running and working great. Plus the customer service is great for answering questions even after the install is done.

Business response:

Hi ****, thank you for leaving us a great five star review!

Michael S

4 years ago

This company is a true burden to society, I have asked them to stop calling me no less than 10 times, I have blocked their phone number too many times to count, but they still insist on calling. I received 10 phone calls in less than one hour, and they call back-to-back, I have tried being courteous but when you tell them not to call, they just hang up. They need to be stopped as does all of these companies that use the robocalling method.

Business response:

Greetings ************, We are so very sorry to hear about the phone calls received. Our *************************** will be immediately looking into this. Please email our Customer Success team your information so we can ensure you are fully removed from the database at ***********************************

John S

4 years ago

Has not kept upkeep on solar panels after their faulty wiring in main panel .causing a fire. had to constantly call them to repair melted wires throughout and has not reimbursed for production lost during one and a half months.

Business response:

Hello ************. We completely understand and hear your concerns. Our customer success team will be immediately reaching out to further discuss your experience. Thank you.