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ADT Solar
- Consumer Services
- Tempe, AZ
About this business
Location details
1258 W Southern Ave Suite 101-102, Tempe, AZ, 85282, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 8:00 p.m. | |
| Tue | 6:00 a.m. to 8:00 p.m. | |
| Wed | 6:00 a.m. to 8:00 p.m. | |
| Thu | 6:00 a.m. to 8:00 p.m. | |
| Fri | 6:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | 7:00 a.m. to 4:00 p.m. |
When I first called Sunpro last spring, I had it in my mind how big of a solar system I needed. The salesman assured me that the system I had in mind was bigger than I needed. I was resistant at first, but he explained to me that the system I had in mind was overkill. Boy am I glad I listened! Not only is the insalled system more then sufficient for what I need, but the smaller system was cheaper and easier to maintain. Kudos to Sunpro for teaching their salespeople to focus on customers and not just sales.
Business response:
Hello *******,Thank you for taking the time to leave us a five star review. We are so excited you decided to go solar with us. At Sunpro, now an ADT Company our sales reps are trained to make sure they look out for the best interest of our customers.
Beware of Sunpro Solar. We are unhappy with the way we have been treated by this company. We were told we would get solar panels in December of 2021. That was 3 months ago. Now we're paying two bills instead of one, and it's their fault for getting us into this mess. We gave them our trust. They told me the fine print was just business hoops and persuaded me into not reading it. Now we have to pay two bills. Mosaic AND OPPD. Unbelievable. Their company should've informed the salesman of everything regarding how long permits ... read more
Business response:
Hello ********************************,I apologize for the delay that you are experiencing with your project. We are working on getting your permit. Your account manager will be staying in contact with you to walk you through the process and ensuring you are informed every step of the way. As for your payments the first one is due on April 28th, as soon as you set up everything with your loan company we will reimburse you for your payment as we can not directly pay the loan company. Your account manager will be able to put i... read more
My name is ******* my solar panels were installed 8/25/21 electrical installed 8/26/21 installation crew was great and efficient.it took 3 months and 3 different Representatives after installation to do the first inspection it took 3 months and 4 more different representatives to set up an appointment for the final inspection I didnt have the paperwork that was needed for the inspection.It was rescheduled 3 weeks later I was told they didnt have a time when he would arrive I waited all day and no one showed I called my then ... read more
Business response:
Hello ************,I see your frustration around your experience with the inspection. I have reached out to the territory manager to get some clarification on your project and help push this forward. I will also be sending you an email with my direct contact information.
SunPro is a great company to deal with. I have had an awesome experience with everyone Ive dealt with in this company. I highly recommend SunPro!
Business response:
Thank you ****** for such a great five star review! We are so happy you had such a great experience!
Great company. They took the time to figure what i needed and walked me they the whole process. Ive had the sudden for a few years now and couldn't be happier. **************** after the install is amazing. Had an issue today, spoke with AW he was friendly, and knowledgeable. Listened to my question and helped with my issue. Definitely one of the best customer service experiences i've had.
Business response:
Hi *****, thank you so much for your kind words and five-star review. We are so happy that you had a wonderful experience!
I looked in to solar, they came out to put up, my metal roof is 82 YEARS old. I even told and showed *******************, the agent, the attic, we walked around the house. Not a problem. This was July 2021.October 2021 the guys came out to install, they said no one told them it was a metal roof and they cannot install. DECEMBER I get a call from **** only AFTER I called and left messages then FINALLY called office for him to return my call. He actually asked if I would replace my roof, um NO it'll last another 100 YEARS! He ... read more
Business response:
Hi *******************************,I hate to hear about your experience, the customer success team has created a case and one of our team members will be reaching out, to make sure we get your concerns addressed.Thank you,Customer Success Team
Calls several times a day Monday thru Sunday leaving no message. Using several different phone numbers all which leads back to SunPro. Have asked to be removed from there call list and still receive 5-7 calls per day.
Business response:
Hi *******, we do apologize for you receiving the calls. Can you please send in your contact information to our department at *********************************** and we will be sure that you are removed from our database.
This Sunpro Solar Company is continously throughout the day calling me, when I've told them twice "I'm not interested". Constant calling is harrassment ?? and I want my phone removed from their list immediately, thank you kindly.
Business response:
I've gotten on a daily basis 3 -4 calls. This is unacceptable!
I had solar panels installed in August of 2021. I was told once installed the system would be operational within 2 months, at most. The updated meter and approval to operate took until January 2022 (5 months). During this period, the SunPro account management contact was poor. Despite my outreaches (via text, email, and call) the responsiveness was limited to 1 time per week if that. When a response was received, may account manager blamed delays on the energy company.Within weeks of turning the system on lights have been fl... read more
Business response:
Hi *****,I am sorry that you have been experiencing so many issues. I am contacting the team to make sure we get your issues resolved in a timely manner. I will also be reaching out to you directly. Thank you,Customer Success Team
Frequently asked questions about ADT Solar
How is ADT Solar rated?
ADT Solar has a 1.9 star rating with 568 reviews.
When is ADT Solar open?
ADT Solar is open now. It will close at 8:00 p.m.
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