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ADT Solar
- Consumer Services
- Wichita, KS
About this business
Location details
1927 S West St Suite A, Wichita, KS, 67213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
This is the worst company, they do not stand behind their work or what they say or promise. I have had this system for 2yrs now and my electric bills are high, also I have a loan which causes me to have higher bills than I had before. One of the companies executives told me the panels installed are not enough to cover my needs, and they will not install more unless I pay for it. They told me a tree was blocking the sun, they paid to have it removed, did not help, and my home is hotter since the tree is gone, now no one calls... read more
Business response:
Hi ********, we are truly sorry to hear about the experience that you've had with our company. Trust, we are not done working with you though. Someone from our customer success team will be reaching out soon to see what we can do to help resolve your concerns. We value your patronage and will do our very best to make sure you are satisfied with your system.
Loads of promises beginning to think worst mistake I ever made a $50000 mistake go solar they say save money they say zero down yeah all that is true until months and months have gone by and still unable to hook up service because you have to wait for this person wait for that inspector what a load of ****they want to sign you up get their money upfront from finance company and leave you waiting for months to hopefully one day use the ****system. Installed in December’21 it’s friggin middle of June ‘22… don’t know if it’s re... read more
Business response:
Hi ****, we completely understand your frustration with the delays. We are happy to report that you are pending permission to operate approval, which means are are almost done and able to take full advantage of your solar system. Our team will be digging further into your project and seeing how we can turn your experience around and earn a five star review!
Loads of promises beginning to think worst mistake I ever made a $50000 mistake go solar they say save money they say zero down yeah all that is true until months and months have gone by and still unable to hook up service because you have to wait for this person wait for that inspector what a load of ****they want to sign you up get their money upfront from finance company and leave you waiting for months to hopefully one day use the ****system. Installed in December’21 it’s friggin middle of June ‘22… don’t know if it’s re... read more
Business response:
Hi ****, we completely understand your frustration with the delays. We are happy to report that you are pending permission to operate approval, which means are are almost done and able to take full advantage of your solar system. Our team will be digging further into your project and seeing how we can turn your experience around and earn a five star review!
I am very upset with this company, no one calls you back. It's the biggest run around I have ever seen. My service was suppost to have started in February, it is now July, no communication. I get the reply I will get my supervisor and they will reply. This place is full of supervisors with no answers. I will not give this company any stars, but you have to, to leave a complaint.
Business response:
Hello *****, We are sorry to hear about the lack of communication. We have reviewed your project and see that you are now in communication with ****** from our executive desk team. Our team will also be looking over your project to make sure it gets the attention it deserves.
CALLS ME 10 TIMES A DAY, I DO NOT WANT A FREE SOLAR ESTIMATE, I RENT. ASKED MULTIPLE TIMES TO TAKE ME OFF OF THEIR CALL LIST, EVERY DAY I RECEIVE **** SPAM CALLS. SCAM COMPANY.
Business response:
Hey ****, we understand your frustration with receiving call you just don't want to answer. Can you please send our team your contact information to customersuccess@theprocompanies.com and we will be sure to get you removed from our database.
Will tell you what you want to hear and not provide 100% of promises. Was told by sales rep that they would insulate my attic as part of my deal. I have had 3 people look in my attic and tell me they will be installing and almost 1year later I still have no insulation in attic. I was then told that was not part of my plan, when explained what was told to me they called me back and stated they will correct because it was their fault.... Still have not fulfilled. I have repeatedly texted and called regarding issue and I keep g... read more
Business response:
Wow! ***** we hate to hear that this has been your experience. We try to provide excellent customer service and exceed all of our homeowner's expectations. Our team is reviewing your project, although we want to point out that insulation was offered by the sales rep as an option, if you wanted to add it on at an additional cost. We do not make verbal contracts and we stand by what was written, agreed upon and signed by the homeowner. Someone from our team will be in contact to further discuss.
My name is ****** *****, I am really disappointed with Sunpro solar because they came to install some solar panels on my house about a year ago. They did not work and they never gave me a solution to fix my problem, and they started charging me for the solar panels as if they were working. The seller never took the call to resolve my issue, I'm not using the solar panels because they weren't working and I decided turn everything off. I have given complaints and they have only said that the seller is the only one who can fix ... read more
CALLS ME 10 TIMES A DAY, I DO NOT WANT A FREE SOLAR ESTIMATE, I RENT. ASKED MULTIPLE TIMES TO TAKE ME OFF OF THEIR CALL LIST, EVERY DAY I RECEIVE **** SPAM CALLS. SCAM COMPANY.
Business response:
Hey ****, we understand your frustration with receiving call you just don't want to answer. Can you please send our team your contact information to customersuccess@theprocompanies.com and we will be sure to get you removed from our database.
My name is ****** *****, I am really disappointed with Sunpro solar because they came to install some solar panels on my house about a year ago. They did not work and they never gave me a solution to fix my problem, and they started charging me for the solar panels as if they were working. The seller never took the call to resolve my issue, I'm not using the solar panels because they weren't working and I decided turn everything off. I have given complaints and they have only said that the seller is the only one who can fix ... read more
Frequently asked questions about ADT Solar
How is ADT Solar rated?
ADT Solar has a 2.1 star rating with 552 reviews.
When is ADT Solar open?
ADT Solar is open now. It will close at 8:00 p.m.
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