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Acura of Peabody
- Used Car Dealers
- Peabody, MA
About this business
Acura of Peabody is the Boston area's premier dealership for all of your new and pre-owned Acura sales, service and parts needs. We're part of the Lyon-Waugh Auto Group Family and a 10-Time Acura Precision Team Award Winner!"
Location details
233 Andover St, Peabody, MA, 01960, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Professional and courteous. Everyone I've dealt with at Acura of Peabody, whether it'd be in sales or in service, has always offered professional, responsive, and courteous service. Ben in service is always thorough in his explanations and follows up the next day to make sure all is well.
Business response:
We appreciate another amazing review for an excellent vehicle service experience! Thank you for sharing what you've enjoyed about your visits. We look forward to assisting you again.
Fantastic Service From the very beginning when I called for service and my problem was relayed to Holly I knew I was in good hands. Acura of Peabody is where I purchased my 2012 TSX Wagon when I lived in the area. Because the service is so knowledgeable and prompt and courteous I continue to travel to this dealer even though I have moved and they are about 30 miles away. Holly understood my issue and wrote it up perfectly so that it was resolved in an excellent fashion. I would recommend this dealership highly. I also recomm... read more
Business response:
Thank you for continuing to visit us though you have to travel extra time. We're glad knowing that you're confident in our great customer service and expect a seamless vehicle service experience when you visit us. We appreciate the compliments on Holly's exceptional work and we'll be sure to provide another positive experience when you visit again.
Suprised they dont charge for the water in the waiting room They are so overpriced. I went to get an oil change and asked about they rotating my tires $29.99 ridiculous every other place I go does it for free. The second issue I had an engine light come on asked them to check this they want $149.99 to do this are they joking? I went to auto zone and they do this for free. Do not trust anything these people say and they are nothing but a rip off stay away find a local mechanic.
Business response:
Thank you for providing feedback. We’re sorry to fall short of your expectations, however, the services you mentioned require additional time to complete. Our service technicians do their best to take care of all customers with a scheduled appointment. Please contact Joel Avery, our General Manager at javery@acurapeabody.com should you wish to discuss this further.
Outstanding The service is outstanding every visit. Everything is explained to you in detail so you understand whats going on with your car. Keep it up.
Business response:
We appreciate knowing you're always satisfied with our work. Thank you for letting us know details. See you on your next visit.
Awesome service The service was really good, every single question was answered with details. Good knowledge of the cars. Jude thank you for making it so easy and simple.
Business response:
We appreciate the compliments! Thanks for sharing what you enjoyed about your experience. We look forward to assisting you again.
Organized and efficient. Cody was efficient and helpful during my brief visit for an accelerated oil change. There were a couple of Other minor items he suggested. I was in and out with a freshly washed vehicle in under an hr.
Business response:
We're happy to provide a seamless vehicle service experience. Thanks for considering Acura of Peabody and we'll look forward to your next visit.
Excellent Service Eduardo was my service consultant , I came in for an oil change and that the left front tire was losing air.. He said the service code indicated that the car needed the rear differential fluid changed. I told that the oil level waring and came on and he said they were problems with Acura's oil consumption and that Acura had extended the warranty to 125k miles. While waiting for the vehicle he informed me that the tire lost air due to a bad valve sensor. I had the repairs done all within the two hour time fr... read more
Business response:
We're glad we could take care of your vehicle's issue in a timely manner. Thanks for providing nice details of your positive service visit. We appreciate this great review and look forward to assisting you again.
Expedited service for basic maintenance. They are helpful, polite and answered my questions. Coupons for basic maintenance miraculously appear via email at just the right intervals. In addition to maintenance they can offer advice on pricing for other repairs and upgrades unlike your typical lubritoriun that will not know anything specific about your particular model Acura. They have never tried to upsell me something I don’t need and they honor their warranties.
Business response:
We're happy to provide a simple vehicle service visit and we're glad you enjoyed your visit. Thanks for sharing the details which made it an enjoyable experience for you. See you on your next visit!
On Time / Exceeded Expectations As usual, the service at Acura of Peabody was outstanding...on time completion of the work and exceeded expectations. I'd like to give a special shout-out to Ben Kamerman, who always goes the extra mile to make sure I understand what's being done to my car and keeps me updated on status. I've owned (and had service with) other luxury brands before...the overall service experience at Acura of Peabody has been the best.
Business response:
Thank you for sharing nice feedback on your amazing service visit! We're glad seeing Ben provided an outstanding experience for you. We appreciate your business and look forward to assisting you again.
Frequently asked questions about Acura of Peabody
How is Acura of Peabody rated?
Acura of Peabody has a 4.8 star rating with 4,205 reviews.
When is Acura of Peabody open?
Acura of Peabody is closed now. It will open tomorrow at 7:00 a.m.
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