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Acura of Peabody
- Used Car Dealers
- Peabody, MA
About this business
Location details
233 Andover St, Peabody, MA, 01960, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Service Great service in a pinch. Jennifer was friendly, informative, and efficient. Got me back on the road fast in the wake of a nail in my tire.
Business response:
We're excited to see that Jennifer assisted you with a great service visit! Thanks for working with Acura of Peabody to get that tire repaired. We appreciate your business.
Overall pleased with repair but. Second time in for service due to electrical problems. They were both resolved but it seems like a trial and error process to determine the root cause racking up labor hours. I'm not a mechanic and this may seem unfair but I had the impression that the OBD port should quickly point to the issue. Car is always returned washed and clean when serviced but this time the driver's seat was soiled and grimy which transferred to my clothes, I had to scrub the seat and door panel to remove the dirt an... read more
Business response:
Thank you for bringing this to our attention. We’re sorry to fall short of your expectations and for the inconvenience. Please contact Joel Avery, our General Manager at javery@acurapeabody.com to help us make things right. We appreciate your business.
Takata airbag recall Because of the potential danger of Takata airbags, my car had been recalled to have the passenger side airbag replaced. I had to go to an Acura dealership in order to have the work done, and the Peabody service shop was the closest Acura dealer to me. I hope the work was done well; the car interior looked the same as when I brought it in, so at a minimum, they put it back together seemingly right. :-)
Business response:
Thanks for choosing us for taking care of your vehicle service needs! We're so glad our team was able to provide a positive experience. We look forward to serving you again.
Peabody Acura- 5-Star Rating again. Peabody Acura Service is well deserving of a five-star rating. I had a non-scheduled oil change, tire rotation, car-wash and vacuum. I arrived at 7:am and was finished by 7:45. The Customer service before, during and after deserves an additional 5-star rating
Business response:
Thanks for sharing this amazing feedback! We're so glad our team provided a positive service visit. We appreciate your business and look forward to serving you again.
Routine maintenance Stopped in out of the blue at 3:15 on Friday for an oil change and tire rotation. They took me and got out within an hour. Good experience!
Business response:
We were glad to make it an easy service visit! Thanks for visiting Acura of Peabody and we look forward to serving you again.
Great service department! First time I have ever had a less stressful experience bringing my car for service. Everything was explained to me, the staff wonderful and the time estimated was on point. Outstanding!
Business response:
We're thrilled that you enjoyed an easy service visit! Thanks for letting us know how we did. We look forward to assisting you again.
Service visit Great customer experience. Everything was explained very well and the service advisor did not "push" the upsells - just mentioned they were available. Fantastic waiting area where I was able to work on the road. One very small critique - if you mention and advertise you will vacuum the car, please be sure to complete it, or don't advertise it. Highly recommend this dealership for service. fantastic experience every time.
Business response:
Thank you for sharing your concerns. We’ll make sure to take care of your request for your next visit. We appreciate the recommendation and look forward to serving you again.
Beyond happy I came to Acura of Peabody because I saw an Acura commercial that used a Rolling Stones song in it. I love Mick Jagger so I figured I would like the car. I know this is a foolish way to pick a car but their Marketing worked. I may love my new car as much as I love The Rolling Stones (that is a lot of love). I am beyond grateful that I got to work with Steven Ashe through the car buying process. My father bought a truck from Steven many years ago so I knew I was in good hands going into the car buying experience.... read more
Business response:
We're happy our marketing worked and you left us with a vehicle that you love! Thanks for sharing all this amazing feedback on your amazing car buying experience with Acura of Peabody. We're so glad our team provided a transparent process and you are completely satisfied with your vehicle. Have an awesome time! Let us know when we can help you with anything else.
Awesome, customer oriented Service department Been with Acura of Peabody for 15+ years ,, the car(s) speaks for itself, but it's the Service Department which puts things over the edge. I've had a number of Service Managers over the years, with Ben being my latest, and he is great ,,, very customer oriented, communicative and knowledgeable. I would highly recommend the dealership and Service department
Business response:
We appreciate your loyal business. Thanks for always returning to Acura of Peabody to allow us to make sure your vehicles are running smoothly. We look forward to working with you again.
Frequently asked questions about Acura of Peabody
How is Acura of Peabody rated?
Acura of Peabody has a 4.8 star rating with 4,228 reviews.
When is Acura of Peabody open?
Acura of Peabody is open now. It will close at 7:00 p.m.
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