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Acoma
- Residential Leasing
- Denver, CO
About this business
Location details
816 Acoma St, Denver, CO, 80204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
It’s simple…..No I went on a self guided tour of these apartments and I was amazed and the lack of effort. The unit that I saw was not clean. There was long hair everywhere. The cabinets had food and other things stuck to it. The appliances were old. There were dead roaches in the bathtub and in the bedroom. There was a weird smell to the unit. I was disgusted. But oh…..they have keyless entry. So I guess that great. I couldn’t get out of there fast enough and definitely threw my shoes away. Lol
Business response:
Hello, We're truly sorry to hear about your unsatisfactory tour experience; cleanliness and maintenance are top priorities for us, and we clearly fell short. Thank you for bringing this to our attention. Kind Regards, Madison WeCare@udr.com
Verified Renter We’ve had an excellent experience so far. Maintenance has been quick to respond. The concierges and leasing agents are all so friendly and helpful. The nose level is very minimal inside the apartment. Definitely hopeful our experience will remain positive for the remainder of our lease.
Business response:
Desirae, we are endeared to have you with us, and it is a delight to hear that your experience has been deserving of such praise thus far, especially thanks to our friendly, helpful team members. Thank you for giving us your five stars!
Verified Renter Been really enjoying it over here. The staff has been incredibly nice and I’m impressed. Apartment is great too. No complainants from me and my roommate
Business response:
Grant, we are pumped to hear that you and your roommate are both enjoying your time here! Thank you for letting us know that our impressive team and remarkable homes have earned five stars from you. We are glad to have you with us!
Verified Renter I really enjoy living here! I’m close to everything especially my work. I love my spacious apartment and my high ceilings. Also the fact it is very quiet is a bonus.
Business response:
What a joy to know that you are flourishing here in our peaceful environment, Vanessa! It is awesome that our location is serving you so well, and we are glad to hear that our high ceilings add to your delight. Thank you for the 5-star feedback!
!!!The Worst Apartment in Towson!!! (the overall score is not correct) I recently had a very disappointing experience with this apartment. I want to share my experience to warn potential tenants about the issues I encountered. Firstly, the management is extremely unresponsive and lacks proper communication. According to my lease agreement, they were supposed to notify me in writing at least 5 days before the advance notice deadline if there were any rent increases or lease changes. However, they failed to provide this crucia... read more
Business response:
Hello, We are saddened to hear that you did not have a positive experience in our community. It is important to note that, according to the lease, we must provide you with written notice if we intend to increase the rent or make changes to the lease at the end of your current lease term. This notice must be given at least 5 days before the advance notice deadline. Since there were no changes or increases at the end of your current lease term, no notice was sent. We are not obligated to remind residents of the lease terms the... read more
Verified Renter The staff here have all been really nice and helpful! I also love all the amenities and spacious apartment! It’s also kept very clean in the common areas.
Business response:
Katrina, thank you for your kind words about our team. They work very hard to maintain a beautiful community, and it's always great to see them being appreciated. We are so glad you are enjoying your spacious home and the fantastic amenities we offer -- it's what we love to hear from our residents. We appreciate you sharing your thoughts with us, and we hope you continue to have a wonderful time here with us!
DO NOT MOVE HERE This has been the worst experience. They will tell you whatever they can to get you to sign the lease. They will make promises to you, that you have in writing, and still now follow through on them. I lived in mold for months and was sick for months because of it. I moved out and then they billed me after they said I could move out. I would live anywhere other than here and never rent from a UDR property
Business response:
Hello there, We sincerely apologize for the inconvenience and dissatisfaction you have experienced in our community. Your feedback is invaluable to us, and we greatly appreciate you sharing your concerns. If you suspect the presence of mold in your home, as stated in your signed lease contract, you must promptly submit a service request through your resident app to report this concern to our team. This allows us to immediately investigate the issue and take the necessary actions to address it. For any questions regarding cha... read more
Verified Renter Acoma has the best staff ever. The residents are always so polite and friendly. The units are spacious and the amenities are nice and up to date. I love living at Acoma.
Business response:
Thank you so much, Brenda, for your glowing review! We're thrilled to hear that you've had such a positive experience at Acoma. Our team works hard to create a welcoming and friendly environment for all our residents, and it's wonderful to hear that their efforts have made a difference for you. We take pride in providing spacious units and up-to-date amenities to ensure your comfort and satisfaction. We're delighted that you love living here, and we look forward to continuing to provide you with excellent service and a great... read more
Verified Renter Maintenance has been getting better. Staff is friendly and accommodating. Looking forward to the summer and using the pool amenities and also partake in social events.
Business response:
Hi Darshan, It's fantastic to hear that maintenance has been improving and that you've had positive interactions with the staff! The anticipation of enjoying the pool amenities and participating in social events sounds like a great way to look forward to the summer ahead. Here's to more enjoyable experiences and a wonderful season ahead!
Frequently asked questions about Acoma
How is Acoma rated?
Acoma has a 4.3 star rating with 338 reviews.
When is Acoma open?
Acoma is open now. It will close at 6:00 p.m.
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