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A1 Garage Door Service
- Home Services
- San Antonio, TX
About this business
Location details
114 N Ellison Dr Suite 406, San Antonio, TX, 78251, United States
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One star only because the guy came out fast to assess door when it came off track. Everything beyond that is below zero. Buyer beware, these people are slippery! I was scared into believing I needed a new door. Once reality set in, I tried canceling the order. They give you 3 days, I sent certified letter that arrived next day. No one has helped me yet and it's 5 days now. They're still holding my deposit. Not only that but I keep getting emails to sign loan documents... I never agreed to any loan.. it's trickery! The 2nd re... read more
Business response:
I do apologize for this experience, and we have no problem refunding the down payment for the door. If financing was not needed then that is a mistake on our part and will own it. I will also say the warranty and quality of the door chosen is way beyond whatever this other company said they would do for 1700$. We have issued the refund of the down payment today and it will take ***** business days to process. Also, we did not even replace any parts on the original service, we just reset the door as it hung itself and it was ... read more
One star only because the guy came out fast to assess door when it came off track. Everything beyond that is below zero. Buyer beware, these people are slippery! I was scared into believing I needed a new door. Once reality set in, I tried canceling the order. They give you 3 days, I sent certified letter that arrived next day. No one has helped me yet and it's 5 days now. They're still holding my deposit. Not only that but I keep getting emails to sign loan documents... I never agreed to any loan.. it's trickery! The 2nd re... read more
Business response:
I do apologize for this experience, and we have no problem refunding the down payment for the door. If financing was not needed then that is a mistake on our part and will own it. I will also say the warranty and quality of the door chosen is way beyond whatever this other company said they would do for 1700$. We have issued the refund of the down payment today and it will take ***** business days to process. Also, we did not even replace any parts on the original service, we just reset the door as it hung itself and it was ... read more
I contacted this vendor and wanted a tune up. ***** was the tech that arrived in October of 22. He was quite the sale ***************** he tried to sell me this and that. He finally convinced me to buy new springs. He started at the life time warranty and when I said the door was older & that it didnt make sense to spend this much money he showed me options. He put a scale under the door and stated that my door was over weight when closing and that new springs would fix this & provide a better seal on the sides. He also said... read more
Business response:
We apologize for this experience. However, we did do a 29 point safety inspection. We are obligated to let you know of failing parts and provide the options. We shoot for the long term fixes and not just the band aid fixes. This door was in rough shape and ************** was trying to fix the door in its entirety, which the customer refused and just thought we were selling. We were showing her all the failed parts which had rust and grime all over them. We have photos showing this. We were ************** this customer know w... read more
I contacted this vendor and wanted a tune up. ***** was the tech that arrived in October of 22. He was quite the sale ***************** he tried to sell me this and that. He finally convinced me to buy new springs. He started at the life time warranty and when I said the door was older & that it didnt make sense to spend this much money he showed me options. He put a scale under the door and stated that my door was over weight when closing and that new springs would fix this & provide a better seal on the sides. He also said... read more
Business response:
We apologize for this experience. However, we did do a 29 point safety inspection. We are obligated to let you know of failing parts and provide the options. We shoot for the long term fixes and not just the band aid fixes. This door was in rough shape and ************** was trying to fix the door in its entirety, which the customer refused and just thought we were selling. We were showing her all the failed parts which had rust and grime all over them. We have photos showing this. We were ************** this customer know w... read more
I contacted this vendor and wanted a tune up. ***** was the tech that arrived in October of 22. He was quite the sale ***************** he tried to sell me this and that. He finally convinced me to buy new springs. He started at the life time warranty and when I said the door was older & that it didnt make sense to spend this much money he showed me options. He put a scale under the door and stated that my door was over weight when closing and that new springs would fix this & provide a better seal on the sides. He also said... read more
Business response:
We apologize for this experience. However, we did do a 29 point safety inspection. We are obligated to let you know of failing parts and provide the options. We shoot for the long term fixes and not just the band aid fixes. This door was in rough shape and ************** was trying to fix the door in its entirety, which the customer refused and just thought we were selling. We were showing her all the failed parts which had rust and grime all over them. We have photos showing this. We were ************** this customer know w... read more
I contacted this vendor and wanted a tune up. ***** was the tech that arrived in October of 22. He was quite the sale ***************** he tried to sell me this and that. He finally convinced me to buy new springs. He started at the life time warranty and when I said the door was older & that it didnt make sense to spend this much money he showed me options. He put a scale under the door and stated that my door was over weight when closing and that new springs would fix this & provide a better seal on the sides. He also said... read more
Business response:
We apologize for this experience. However, we did do a 29 point safety inspection. We are obligated to let you know of failing parts and provide the options. We shoot for the long term fixes and not just the band aid fixes. This door was in rough shape and ************** was trying to fix the door in its entirety, which the customer refused and just thought we were selling. We were showing her all the failed parts which had rust and grime all over them. We have photos showing this. We were ************** this customer know w... read more
The technician had no knowledge of what was wrong with my door or else he was trying to cheat me because when he finish, the door was worse off than what it was when he started then he try to state I need a new garage door opener which I didnt because I had another company come out and they put a trolley on and thats all I needed and it only took them 15 minutes
Business response:
We apologize for this experience. If we left your door in different shape we would have set up a recall at no cost. We always try to provide long term solutions, not band aid fixes.
The technician had no knowledge of what was wrong with my door or else he was trying to cheat me because when he finish, the door was worse off than what it was when he started then he try to state I need a new garage door opener which I didnt because I had another company come out and they put a trolley on and thats all I needed and it only took them 15 minutes
Business response:
We apologize for this experience. If we left your door in different shape we would have set up a recall at no cost. We always try to provide long term solutions, not band aid fixes.
The technician had no knowledge of what was wrong with my door or else he was trying to cheat me because when he finish, the door was worse off than what it was when he started then he try to state I need a new garage door opener which I didnt because I had another company come out and they put a trolley on and thats all I needed and it only took them 15 minutes
Business response:
We apologize for this experience. If we left your door in different shape we would have set up a recall at no cost. We always try to provide long term solutions, not band aid fixes.
Frequently asked questions about A1 Garage Door Service
How is A1 Garage Door Service rated?
A1 Garage Door Service has a 4.8 star rating with 2,330 reviews.
When is A1 Garage Door Service open?
A1 Garage Door Service is open now. It is open 24/7.
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