24 Hour Fitness

Tstiana U 

on BBB

3 years ago

All potential customers of 24 Hour Fitness should be very careful with this ¨Business¨ . They are Scammers, they don't cancel the memberships when you ask them to. Then they use your credit card to charge you for services that you never used and WITHOUT YOUR CONSENT. I have already reported 24 Hour Fitness to the ******* ***** **********. They are trying to make it up for the money they lost in the COVID pandemic and filing Chaper 7 by abusing users. I canceled my membership when the pandemic began and a couple of months lat... read more

Roger H. 

on BBB

4 years ago

I cancelled my membership last year during business closure. It has recently come to my attention they are still charging me for unwanted membership services. This is not a reflection on a local gym, but a company problem which does not care about the individualcustomer. 

Steve 

on BBB

4 years ago

I have inquired a lawyer in regards an employee @ 24 fitness madera in Simi Valley for disclosing my address to non members who drove to my home property who neighbors witness and made threats in relates to a situation occurred hours before. The fact that employees of 24 fitness disclose my personal home address is a major violation. Unacceptable and I will take a lawsuit action for disclosing person information. 

Al K 

on BBB

4 years ago

So 24 Hour Fitness is really out here SCAMMING THEIR CUSTOMERS in the middle of a GLOBAL PANDEMIC! After 14 months they suddenly decided to charged me without any notice just because they had my bank information. Considering the fact that Jan 2020 I emailed them and told them to cancel my membership. They are facing hundreds of law suits across the country for the same case. If you wanna talk to their customer service you need to trick them and pretend you’re a New Member. Otherwise your only option is website and email. Whe... read more

Percell D 

on BBB

4 years ago

Left the following message for GM at 24 Hour Fitness 3/8/2021 ** still have not heard back Hello Keith W*****, This morning at 24Hour Fitness 205, I believe I racially harassed by your employee Justin S**. It happened this morning 3/7/2021 at 5am. Today I approach the front desk as I’ve done for the last close to 20 years at 24Hour and he just stares at me. I just look back at him and then he goes in to long dialog about not knowing me and that I should show ID. He did not do this with anyone other member but me and I believ... read more

James L 

on BBB

4 years ago

These people are very deliberately making it nearly impossible for people to cancel memberships even though the gyms are closed. It's criminal and they ought to be prosecuted for it. They have been charging me month after month. You email them to cancel through their website and get no reply. Can't get anyone on the phone. Absolutely horrible customer service and they deserve to go bankrupt with business practices like this. 

Robert K 

on BBB

4 years ago

Cancelled my membership nearly a year ago and today I have a $27.99 charge from 24 Hour Fitness. I will dispute it as soon as it posts to my credit card. You'll never get my business again. 

Joe L. 

on BBB

4 years ago

Yorktown gym staff is extremely rude to customers 

Ty B 

on BBB

4 years ago

I currently work out at the Dairy Ashford Sports location at *****Westheimer location and I absolutely LOVE the location and staff. I began my fitness journey a few months ago and walked into this location and talked with David G and let him know what my needs were and he paired me with Chad W. Not only has Chad meet my needs, he has exceeded them. I am seeing SIGNIFICANT results and I’ve never been to a gym and felt this comfortable. I posted this review because I wanted Chad and David to get their due credit. They are so a... read more