24 Hour Fitness

Eric H 

on BBB

4 years ago

This company is is still charging customers while we have no access to facility. They laid off all their district managers and staff but gladly take customers money because we are on auto pay. they do not accept phones call and are knowing stealing from the customers who supported them 

Mot H 

on BBB

4 years ago

Amazing how corporate greed takes over and people show their true selves. PLACES LIKE GOLDS GYM ARE NOT CHARGING A PENNY AND HAVE FROZEN EVERY MEMBERS! Remember that gym people! Meanwhile 24 hour fitness is charging customers and won’t let them cancel or freeze! Amazing! I hope you get what you deserve for doing this to people. I hope the virus fully engulfs you and your loved ones. 

Victoria W. 

on BBB

4 years ago

This company is charging memberships even though they closed it’s doors on March 16th. I was charged on March 2nd, March 9th, March 30th and March 31st, despite having closed its doors and patrons are unable to use the services provided that we have paid for due to the COVID-19 virus. Members are unable to go to the locations in order to implement the location services. They with need to freeze memberships with no service charges and then restart the memberships when they are able to open their doors safely and according to ... read more

Jenny 

on BBB

4 years ago

They are charging members for monthly dues while they have not been open since early/mid March. They are only stopping payments on APRIL 16th!!!.....I would like to freeze my account now and resume membership when the pandemic is over. It’s bad customer service to turn off your phone system, especially when you fire all of the gym staff who could have helped with call volumes. I’d appreciate a reply before 4/3 as my next bill date is 4/5. Thank you! 

Amanda K. 

on BBB

4 years ago

I find it absolutely disgusting you continue to charge your customers for services they can no longer use during this nightmare! Not only that! We went with 24 hour fitness for exactly that! The fact that you were 24 hours, now you aren’t even that! 4am to midnight is not 24 hours and doesn’t fit my schedule. False claims seem rampant throughout this company and I am disgusted with it. I’ll be returning to planet fitness when my contracts are up. 

Raihaan C 

on BBB

4 years ago

Charging me membership fees despite being closed due to the COVID-19 virus. They have made it impossible to contact them. they have shut down their call centers and the website isn't processing any customer request they need to free payments like every other gym has. They are billing payments for a service we are unable to use. 

Justin W 

on BBB

4 years ago

Continuing to autocharge members even during a global pandemic. Does not allow anyone to cancel or freeze their accounts. 

Billy N 

on BBB

4 years ago

Being a 24 hour fitness client for 10+ years and I would’ve expected better response from the leadership of the company during this time of uncertainty with the Covid-19 pandemic. I was charged multiple times for my monthly dues after the club had closed per the ordinance of state officials. I would’ve understood that yes the monthly dues may contribute to the operational budget but they had charged me three times! I had reached out to their customer service team via email and phone and have not been able to get a response b... read more

J Y 

on BBB

4 years ago

24 hour fitness is still billing their members even when closed! I want to cancel now! They have no one answering their phones! They need to freeze all accounts during these times. They sent an email stating they will take our money until April 16. Why they don't stop withdrawing intermediately and return the money they already took from people.