24 Hour Fitness

Laura S 

on BBB

4 years ago

Will not allow customers to cancel auto-pay memberships during pandemic. 

Juliana M 

on BBB

4 years ago

24 hour fitness is still billing their members even when closed! I want to cancel now! They have no one answering their phones! They need to freeze all accounts during these times. 

Joshuah 

on BBB

4 years ago

Used to be good but have lost all sense of customer service. I have been a member of this gym for 15 years. I had no problems freezing and unfreezing my account for military purposes. They are no longer a decent business, hopefully this changes. I have tried for the last 5 months to freeze my account as I would not be in a location to utilize a 24 hour fitness. In stead they have charged my card and now decide you have to physically go into a location to cancel your membership. How rich that you can sign up 24/7 online but m... read more

Kassidi B 

on BBB

4 years ago

On March 15 and 16 of 2020, official local orders mandated all gyms close their doors for 7-30 days in a public health order against the spread of COVID-19. 24 Hour Fitness irresponsibly remained open despite this order, carelessly putting their members and greater community at direct risk. I called the provided phone number to cancel my elective, month-to-month membership on March 16, where I was told at the beginning of the call my "wait would be greater than 20 minutes". I proceeded to hold for 87 minutes (nearly an hour ... read more

RUBEN V. 

on BBB

4 years ago

On March 4, I attended the 24 hour fitness located in Carlsbad California attached to the local mall. When I entered the facility I noticed that 24 hour fitness was running a special on the HyperVolt massager. There was a representative of 24 hour fitness by the name of Justin using one of the massagers. I mentioned to Justin and his coworker names Anae (I am sure that I didn’t hear her name correctly) “ I have been curious about purchasing one of these, do they have good pressure?“. Justin mentioned that there was one on di... read more

SAhmad 

on BBB

4 years ago

This is for the Jersey City location. Got locked into a personal training contract with a staff person who said she lost 20 lbs with a specific trainer in 6 weeks. Signed up for the trainer and the trainer switched jobs. Never got to train with the trainer. Got new trainer, Tim. When those sessions were up, I signed up for more sessions with Tim, who told me that he would train with me and give me a special discount. Tim cancelled many times at the last minute, often times when I was already at the gym. Tim did not have me s... read more

AShapiro 

on BBB

4 years ago

The 2.5 yellow stars on Yelp says it all. Poor management, poor sanitation, and poor facility. Complaint #1, falsely reporting your title. “Manager” Rebekkah Phillips reported to me on 02/24/2020 at 5:08 p.m., of the “stadium” 5885 San Diego Mission Road - 24 Hour gym, that she’s the manager. Her card clearly lists her as “Assistant General Manager.” Complaint #2, false promises. On 02/23/2020, at this same gym, I confirmed with the front desk that to invite/refer a guest, they just need to fill out the online pass form and ... read more

Santresa H 

on BBB

4 years ago

I’m never going back , the staff did a poor job explaining services and prices. Only went twice. Still charged for two months of services barely used. Good luck getting a refund or anything else from. 

Zina C 

on BBB

4 years ago

there is a new location: 24 hr fitness, 1513 W. 18th St., Houston, TX. 77008. This place is a SCAM, and the leader of the scam is the "assistant general manager" Hunter. I spoke with Hunter on three separate occasions, about using the poo And he guarantee that the process would be no problem. The first week he lied about membership, I signed everyone up paid a separate fee for each one totaling almost $700. The second week he lied about the pool the pool was filthy and he lied about it being filthy saying it was liquid chlor... read more