24 Hour Fitness

Max P 

on BBB

4 years ago

I have contacted 24 several times already and I get the same stupid response. There is a pandemic and recession going on and 24 hour fitness decides to be unprofessional and greedy and still charge us monthly and extra fees when their facilities are unusable! Other gyms are freezing accounts yet 24 hour fitness decides to ignore thousands of frustrated customers just to keep scamming their customers!! 

Arman S 

on BBB

4 years ago

All locations are closed because of pandemic, that's understandable. However, they've stopped their phone service for customers and they've blocked their online messaging on their website too. There is NO way to contact them to freeze or cancel memberships. While still charging membership fees. This is robbing. Zero stars! 

Linda C 

on BBB

4 years ago

I contacted this business via email (as physical locations are closed and phone lines are down) to inquire on how to freeze the account which is paid on a monthly basis as there are no servicers provided for the money that is being collected. Today I received the following response: "Dear Member, Thank you for your email requesting to put your membership on freeze. We appreciate your patience and understanding as we are experiencing an overwhelming volume of inquiries related to the COVID-19 pandemic. As a result, this has c... read more

Carrie H 

on BBB

4 years ago

24 hour fitness needs to show compassion during the pandemic! Extending memberships does no good when we need money now to feed our families. They need to freeze membership dues like other gyms are doing!! 

Mark S. 

on BBB

4 years ago

Got charged for my membership when the gym is closed due to the coronavirus. This is absolutely absurd. 

Brian 

on BBB

4 years ago

During the COVID-19 situation of 2020 24 fitness is not accepting cancellations. They canceled the number to contact for cancellation and are continuing to bill members. THis is pathetic and disgusting business practice and following the COVID crisis I will NO longer be using 24 hour fitness as my go to facility 

Erica N 

on BBB

4 years ago

They charge clients during the coronavirus pandemic even though their gyms are closed! They are stealing from customers by taking their money and not offering the service that they agreed to in exchange for payment. They shut down their customer service by phone so it's impossible to cancel or freeze your account. This company is criminal and should not have a high rating with BBB. 

Janel S 

on BBB

4 years ago

The company is still charging patrons for membership dues while shelter in place. Most companies have frozen any charges especially when it’s a state of emergency. 

Jonathan S 

on BBB

4 years ago

The fact that they aren’t letting anyone cancel or freeze their accounts is just down right despicable. During a worldwide pandemic, people are losing their jobs but 24 is still charging them while their gyms are closed? I want my membership canceled now. I will never return to this god awful gym.