24 Hour Fitness

CHRISTOPHER P 

on BBB

4 years ago

Tried to freeze my account a month ago due to COVID-19, but never got a response. The company keeps charging me even though all of their gyms are closed. I have now emailed them 3 times, with no response. It appears they are doing it too all of their members and refusing to refund membership fees. 

Dallin C. 

on BBB

4 years ago

Aloha, I chose your gym because honestly my wife and I didn't have any other options closer to our home. I am completely frustrated with how you have handled your business from the beginning of this pandemic. Not only were your gyms closed and you were still charging your membership fees but you left no way for us to contact you in order to assist us in cancelling or freezing our memberships. I understand that a message was sent out stating that you would no longer charge membership fees after 4/15 and that you would extend ... read more

Merrick L 

on BBB

4 years ago

Charged me three weeks after the city forced all gyms to be closed. Tried to keep my money. Con artists, trying to take advantage of people during the pandemic. They are currently being sued. I will never go back. THIEVES! 

Kim R 

on BBB

4 years ago

I will never, ever, consider doing business with this establishment ever again. This is a global pandemic in which many, including myself, have been affected due to job closure as a result of COVID-19. This business is absolutely disgusting and provided no cancellation method for those such as myself who cannot afford the monthly charges. On top of that, my debit card was NOT a payment method as I had it set to bill my credit card and when I finally figure out how to cancel the godforsaken membership I got billed. Other Fitn... read more

Ryan D 

on BBB

4 years ago

24 Hour Fitness gyms have been closed for 3 weeks now. Yesterday my bank account was charged for a full month. This should be illegal. 24 hour fitness operations are closed and have no open date in the future. I have emailed them twice to only get an automated response back basically saying that we are all screwed out of our money. I called the 800 number but 24Hour Fitness has closed their call centers too. At this time the $46.99 and the $23.50 for half of March is much needed. I have been unemployed for a month now. And t... read more

Edith P 

on BBB

4 years ago

I got charged twice within the time they have been closed for training services that I am obviously not using. Not to mention the second charge was out of nowhere and unnecessarily done. There is no way to contact them at the moment, therefore not even my bank was able to reverse the charges. 

Jason C 

on BBB

4 years ago

Business refuses to respond to my BBB Complaint, next I am filing a dispute with the bank to reverse the charges because I am still being charged for this product they cannot deliver during the crisis. 

Jennifer L 

on BBB

4 years ago

24 hour fitness is a joke. Now is not the time to steal from your customers. We should not be charged for something that isn’t even open. What kind of business practice is this? I’m disgusted!The phone lines are closed. I can’t seem to find an email address, and they are yanking money out of my dwindling account. My senses tell me they are about to have a class action lawsuit. 

Duke D 

on BBB

4 years ago

Club is closed but they're still charging members. Instead of suspending charges, they are just adding more days to the END. Who in the right mind wants to add more days at the END of their membership if they're canceling? This is just greedy and money-grabbing in a time of global crisis. Absolutely pathetic.