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13 Stripes
- Plano, TX
About this business
Location details
5700 Tennyson Pkwy suite 300 unit, Plano, TX, 75024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
This dealership obviously does not care about selling cars. I did research online and had a car picked out prior to arriving. I parked right in front of the showroom and walked the lot for about 15 minutes and no one came out (not too unexpected). I went in the showroom and asked for a salesperson. Ibrahim came over and was nice. We took a quick test drive and I told him let's work numbers. It immediately became frustrating when he didn't want to discuss anything before running my credit. What's the point of running my credi... read more
Business response:
We appreciate you stopping by and having the opportunity to earn your business. We're disappointed our team was not more accommodating during this process and you ended up leaving dissatisfied. At your convenience, I'd like to learn more about what transpired and see if I can help get you the figures you're looking for. Please contact me when you have a moment to speak. I hope to hear from you. Regards, Mark Rushford General Manager mark.rushford@earnhardt.com
Chris was a pleasure to work with. He provided an estimate, called when the vehicle was ready, and was very professional. Thank you!
Business response:
Thank you, Al! We're thrilled to hear about your positive experience with Chris. Our team takes pride in providing excellent service, and it’s great to know that it made a difference for you. We appreciate your feedback and look forward to serving you again! Regards, Mark Rushford General Manager mark.rushford@earnhardt.com
The service department is excellent. Friendly, professional, and efficient from appointment scheduling through service completion.
Business response:
Thanks for the fantastic feedback! We're thrilled to hear you had such a positive experience with our service department. Our team strives to provide friendly and efficient service at every step, and it's great to know we hit the mark! Regards, Mark Rushford General Manager mark.rushford@earnhardt.com
I recently visited for vehicle service for my 2016 Genesis Coupe. I was concerned about the electronics and the possible need for a new battery . Luckily I have the last year that the Hyundai/Genesis was manufactured and I could secure an appointment before January of 2025! I was scheduled with Tony, who was a recent addition to the dealership. He was pleasant and informative. I received an oil change ( I don't drive many miles) and only have 41,500 miles on my vehicle, which I purchased at this very dealership. I serviced m... read more
Business response:
Mary, thank you for the fantastic review! We're thrilled to hear that Tony provided you with great service and that you continue to trust us with your Genesis Coupe. We appreciate your loyalty and look forward to keeping your vehicle in top shape for years to come! Regards, Mark Rushford General Manager mark.rushford@earnhardt.com
Had my wife's car in for service. Norm's always on top of it. Smooth and quick service.
Business response:
Thanks for the great feedback! We're glad to hear that you and your wife had a smooth experience with Norm. Your satisfaction means a lot to us, and we look forward to serving you again! Regards, Mark Rushford General Manager mark.rushford@earnhardt.com
Andrew was courteous and knowledgeable. my car was ready in the time promised. Will definitely return to this dealership.
Business response:
Thank you, Booker! We're thrilled to hear about your positive experience with Andrew and our team. Timely service and knowledgeable staff are what we strive for. We look forward to welcoming you back to the dealership soon! Regards, Mark Rushford General Manager mark.rushford@earnhardt.com
The employees are honest and professional. Always punctual and helpful. The facial is immaculate and welcoming.
Business response:
We’re thrilled to hear you had such a positive experience with our team. Your kind words about our professionalism and the facial service mean a lot to us. We look forward to welcoming you back soon! Regards, Mark Rushford General Manager mark.rushford@earnhardt.com
Overall I have had nothing but good experiences with Earnhardt and its staff. Thank you for your service. If I need a new vehicle I will be back
Business response:
Thanks for the great feedback, Tom! We're thrilled to hear you've had positive experiences with our team. We look forward to helping you find your next vehicle when the time comes! Regards, Mark Rushford General Manager mark.rushford@earnhardt.com
I emailed this dealership to ask for the out the door price on the particular vehicle I was interested in. The internet sales manager Austin S. was very responsive. He provided all the necessary information I requested. We were able to make a deal and I came down to the dealership the same afternoon to fill out the purchase paperwork. Everyone at the dealership is very pleasant without any high pressure sales tactics. Overall an excellent buying experience through this dealership.
Business response:
Thanks for the fantastic feedback, Ash! We're thrilled to hear about your positive experience with Austin and our team. We strive for a no-pressure atmosphere and are glad you felt supported throughout the process. Enjoy your new vehicle, and we look forward to seeing you again! Regards, Mark Rushford General Manager mark.rushford@earnhardt.com
Frequently asked questions about 13 Stripes
How is 13 Stripes rated?
13 Stripes has a 4.8 star rating with 7,155 reviews.
When is 13 Stripes open?
13 Stripes is closed now. It will open at 10:00 a.m.
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