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13 Stripes
- Plano, TX
About this business
Location details
5700 Tennyson Pkwy suite 300 unit, Plano, TX, 75024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Cody is an outstanding representative of your service department!! He positive, very organized and driven to answer any questions and keep the customer focus throughout the service appointment.He should be on your short list for promotion!
Business response:
Gerald, Cody's an all-star and is always taking great care of our guests. We'll be sure to share this 5-star review with him and we'll see you here at your next visit. Regards, Mark Rushford General Manager mark.rushford@earnhardt.com
Low pressure, knowledgeable staff. Four stars due to financing error requiring correction after the sale.
Business response:
We're happy that overall you had a positive car-buying experience. We're disappointed that there was a financing error, but we're happy that our team was able to correct it. We hope you're enjoying your new vehicle thus far and we can't wait to see you here at your first service visit. Regards, Mark Rushford General Manager mark.rushford@earnhardt.com
I was treated with respect and my needs/wants were considered by the sales team.
Business response:
We love to hear you had an excellent shopping experience with us! Congratulations on your new Hyundai and welcome to the family! Regards, Mark Rushford General Manager mark.rushford@earnhardt.com
Exceptional service and excellent team. I live in Las Vegas but because of the incredible deals and easy process I bought my car here and flew in to pick it up. I cannot express enough how easy the entire process was and how helpful Brad and team were from the very first call. Love my car and appreciate this dealerships practices. Thank you!
Business response:
Thank you for taking the time to share your positive experience with us! We're glad to hear that Brad and our team provided you with exceptional service. Your satisfaction is important to us, and we appreciate your recommendation. If you have any further questions or need assistance, please don't hesitate to reach out. Welcome to the family! Regards, Mark Rushford General Manager mark.rushford@earnhardt.com
The dealership was great with a large selection of Santa Fe vehicles. However the most important reason I purchased a SUV from them was my salesman Syed Zaidi. He was very professional, knowledgeable and a no pressure salesman . I enjoyed the car buying process and working with Syed. He was able to get me the best deal and assisted with options for trading in my vehicle. The assistant sales manager Doug Konieczny was also pleasant and no pressure. Sales manager Tony Femiano closed the dea giving me the price I wanted and eve... read more
Business response:
Thank you for your positive review! We're glad to hear that Syed and our team provided you with a seamless and hassle-free experience. Your satisfaction is important to us, and we appreciate your kind words. If you have any further questions or need assistance, please don't hesitate to reach out. Congratulations on your new Hyundai! Regards, Mark Rushford General Manager mark.rushford@earnhardt.com
My service representative has been Ricardo for about 3 years. I'm saddened that he's leaving the company and believe that he is a great loss to Earnhardt Hyundai. I'm uncertain why he's leaving, but know that Ricardo is an honorable, kind and super caring person who has always done the best he can for the people that he works with. I've always been so impressed by the way that he treats people. He is an above and beyond kind of person. What a loss!!!
Business response:
Hi Laura, We will miss Ricardo. He's been a great asset to us here over the past three years, and it's no surprise that he always took great care of you. We appreciate you choosing us here for all of your vehicle needs, and we look forward to having our other service representatives provide you with the same great service Ricardo did. Regards, Mark Rushford General Manager mark.rushford@earnhardt.com
Cody was very helpful to my wife informed her of what had to be done to the car.
Business response:
Providing quality communication is vital, which is why we're happy to see Cody did just that. We appreciate you taking the time to share this and we look forward to seeing you and your wife at your next visit. Regards, Mark Rushford General Manager mark.rushford@earnhardt.com
BOUGHT MY HYUNDAI SANTE FE LIMITED HERE NEW, BUT NOW I’M A NOBODY TO THEM. APPOINTMENTS ARE ONLY TO “HOLD” YOUR CAR IN A QUEUE FOR WEEKS WAITING FOR SERVICE WITHOUT YOUR VEHICLE! AND DON’T BOTHER BUYING AN EXTENDED WARRANTY HERE; IT’S WORTHLESS! NEW QUESTIONABLE SERVICE TACTICS TOO. This used to be the best place for sales and service, but it certainly has gone downhill, as many other reviewers have shared here, on Google and other dealer review sites. When I called on May 15, 2023 for service, the woman answering (She has a... read more
Business response:
Peggy, We are very discouraged to see that you are dissatisfied, as you did not share these concerns with our advisor team yesterday before you left. Your appointment was for an intermittent A/C concern. We did offer to investigate this concern, but with all intermittent concerns, it can be difficult to predict how long a diagnosis or repair would take. Most failures and repairs would be covered by your Carefree Car Protection plan, but until the issue is diagnosed, we would not be able to 100% say for certain which repairs ... read more
True professional, yet courteous and respectful. Took time to answer my questions fully and no sales pressure!
Business response:
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We appreciate your visit and hope to see you again soon! Regards, Mark Rushford General Manager mark.rushford@earnhardt.com
Frequently asked questions about 13 Stripes
How is 13 Stripes rated?
13 Stripes has a 4.8 star rating with 7,155 reviews.
When is 13 Stripes open?
13 Stripes is closed now. It will open at 10:00 a.m.
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