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13 Stripes
- Plano, TX
About this business
Location details
5700 Tennyson Pkwy suite 300 unit, Plano, TX, 75024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Called and tried on line to schedule my first 'free' oil change and tire rotation. Every time I try to schedule on line this it comes back no time slots available. I also had my heads up display go out and have a high speed shimmy when braking hard. The earliest available appointment is a month away. This is unacceptable so I tried calling the service department and get no answer. I left a message and hope for a call back but I am not optomistic. Like the car, not sure about the service!
Business response:
We are disappointed to see you've had issues getting in contact with us. At your earliest convenience, please call me directly at 480-368-6730 and I'll be happy to assist you. I look forward to speaking with you. Regards, Michael Southern Service Director michael.southern@earnhardt.com
Recently had my genesis serviced . I had very professional service . The car was in at the appointment time and out just as my service director stated . My car was clean and all maintenance service was completed. I would highly recommend this dealership .
Business response:
Thank you for your positive review! We're glad to hear that our team provided you with a seamless and hassle-free experience. Your satisfaction is important to us, and we appreciate your kind words. If you have any further questions or need assistance, please don't hesitate to reach out. Regards, Mark Rushford General Manager mark.rushford@earnhardt.com
Kody did z add great job and took card to explain everything. Will always request him.
Business response:
We are pleased to hear Kody delivered a quality experience you'll return for! We look forward to providing you with quality service again soon. Regards, Mark Rushford General Manager mark.rushford@earnhardt.com
The service was great they all took the time to show me how things worked and the finance department was very helpful;
Business response:
Welcome to the family! We love to hear your visit went seamlessly. Enjoy your new ride to the fullest! Regards, Mark Rushford General Manager mark.rushford@earnhardt.com
The Service Director, and Service Writer that served me with my recent visit rolled out the red carpet in customer service, and were amazing.
Business response:
Thank you, Kerrie! We strive to deliver quality service and we're so proud of Cody for taking care of you. Visit us again soon! Regards, Mark Rushford General Manager mark.rushford@earnhardt.com
Straight forward professional sales people. I had done my research on possible cost savings off MSRP and the salesman was not afraid to discuss possible savings with me with no games or high pressure. Agreed on the final cost via follow up phone call and put deposit down. Very well organized when picking up the car. Had my own loan company approve the loan ahead of time. Good job guys. Keep up the good work!!
Business response:
It was a pleasure working with you, Jim! Congratulations on your new ride & welcome to the family! Regards, Mark Rushford General Manager mark.rushford@earnhardt.com
They do a great job! Have only dealt with the service department and it’s been a 5 ✡️ experience
Business response:
Thank you for choosing us to help with your auto maintenance! We look forward to delivering another stellar visit soon. Regards, Mark Rushford General Manager mark.rushford@earnhardt.com
Miss Val was very helpful, to my wife an I making the right decision in buying the car we were looking for. Darryl Roberson.
Business response:
Hi Darryl, It's a pleasure to see that Christi did a great job helping you and your wife get into the vehicle that you deserve. Welcome to the family and congrats on your new ride. We hope it's treating you well thus far and should you ever need anything, please don't hesitate to let us or Christi know. Regards, Mark Rushford General Manager mark.rushford@earnhardt.com
As always Mike Southern and his staff in the service department do a fantastic job! Their assistance is always appreciated and the communication is valued. I will always use them for my service work!!
Business response:
We're here to help and happy to see our team takes great care of you and your vehicle. Thanks for both your business and your feedback and we can't wait to see you here at your next visit. Hope all is well. Regards, Mark Rushford General Manager mark.rushford@earnhardt.com
Frequently asked questions about 13 Stripes
How is 13 Stripes rated?
13 Stripes has a 4.8 star rating with 7,155 reviews.
When is 13 Stripes open?
13 Stripes is closed now. It will open at 10:00 a.m.
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